ShepHyken

DECEMBER 11, 2017

John Ruhlin is the corporate gifting expert, and in this article, he shares some of his best tips to ensure that the gifts you give will be meaningful, memorable, and wow your customers. Top 10 Wow Customer Service Stories for 2017 by Shaun Belding. It was a big task – there were a lot of great stories out there!

Customer Service 76

Customer Service Customer Success Customer Centricity Customer Service Training 76

ShepHyken

SEPTEMBER 18, 2017

By implementing these processes that go beyond customer service and into other parts of your company, you’ll see how a customer-centric culture can drive new levels of internal customer focus as well as higher customer satisfaction. My Comment: This article is about the importance of a customer-centric culture.

Customer Service 83

Customer Service Hospitality Customer Centricity Competitive Advantage 83

ShepHyken

MARCH 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Social Media Roadmap Tips 83

ShepHyken

APRIL 10, 2017

You most likely have heard the Nordstrom story of the customer returning a set of tires. That story has served Nordstrom well in a number of ways, including putting them on the map as one of the most customer focused companies on the planet. The cost of NOT focusing on Customer Experience by Ian Golding.

Omni-Channel 80

Omni-Channel Customer Service Self Service eBook 80

ShepHyken

MAY 8, 2017

My Comment: Here is a deeper dive into the concept of “Customer First.” ” There are plenty of stats and facts – and some charts – to back up the concept that a customer-focused approach should be at the top of your list for your organization’s culture and strategy. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Airlines Contact Center Conference 81

ShepHyken

AUGUST 7, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17

ShepHyken

DECEMBER 18, 2017

The author has an interesting twist and discusses the move from a customer journey map to a customer experience map. The focus is on both the acquisition of a new customer as well as the retention of that customer. The Customer Experience Effect: A Look at We Learned in 2017 and What’s Ahead by Liliana Petrova.

Customer Journeys 79

Customer Journeys Customer Service Infographics Customer Service Training 79

ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics. by AJ Agrawal .

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

AUGUST 14, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Airlines Retail Innovation 82

ShepHyken

NOVEMBER 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Customer Centricity Customer Service Training Meeting 85

ShepHyken

FEBRUARY 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Contact Center Loyalty Customer Success 86

ShepHyken

MAY 1, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Social Media Retail Transportation 84

ShepHyken

OCTOBER 30, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Social Media 24

Social Media Customer Service Retail Loyalty 24

ShepHyken

AUGUST 28, 2017

.” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Contact Center Ecommerce Loyalty Programs 82

ShepHyken

JANUARY 2, 2017

(Salesforce) Every year, companies must put customers first, and this year was no exception. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. When a customer posts a message on any social channel, the company must respond. Follow on Twitter: @Hyken.

Self Service 76

Self Service Customer Service Social Media Feedback 76

ShepHyken

OCTOBER 9, 2017

” Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 41

Customer Service eBook CRM Customer Service Training 41

ShepHyken

APRIL 17, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

ShepHyken

OCTOBER 2, 2017

Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Journeys 84

Customer Journeys Customer Service Chatbots Customer Centricity 84

ShepHyken

OCTOBER 16, 2017

Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service ROI Retail Touchpoint 78

ShepHyken

JUNE 26, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Retail Ecommerce Loyalty 15

ShepHyken

NOVEMBER 27, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Loyalty Programs Loyalty Retail 76

ShepHyken

JUNE 12, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Infographics Metrics Loyalty 79

ShepHyken

MARCH 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

JULY 17, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30

ShepHyken

OCTOBER 23, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 23, 2017 appeared first on Shep Hyken. For information ciontact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

NOVEMBER 13, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

JUNE 5, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Airlines 74

Airlines Customer Service Retail Telecommunications 74

ShepHyken

JULY 24, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 29

Customer Service Loyalty Programs Self Service Loyalty 29

ShepHyken

NOVEMBER 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

ShepHyken

MAY 15, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

OCTOBER 5, 2022

When Brian was in Suzanne’s office the first time, he noticed a massive trophy with her name engraved six times – next to the years 2016, 2017, 2018, 2019, 2020, and 2021. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . And here is where the story gets better. .

Sales 125

Sales Customer Service Advertising Customer Service Training 125

ShepHyken

SEPTEMBER 25, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of September 25, 2017 appeared first on Shep Hyken. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Social Media Tips B2B 74

ShepHyken

SEPTEMBER 4, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Net Promoter Score Self Service NPS 65

ShepHyken

JULY 19, 2017

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. The post Do You Trust Your Customers? Do Your Customers Trust You?

Conference 113

Conference Customers Customer Service Training System 113

ShepHyken

AUGUST 21, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

JANUARY 9, 2017

This short article has a number of tips that will drive the “next time customer.” Handled properly, that customer will turn into a loyal, long term relationship. 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. 2017 Customer Experience Resolutions by Lynn Hunsaker.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

ShepHyken

JANUARY 16, 2017

At the end of their experience, you want your customers to say, “I want to come back for the sequel.”. 5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Contact Center Customer Retention Loyalty 48