ShepHyken

APRIL 3, 2017

In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. This year, attendance at several Customer Service sessions reportedly doubled from last year. Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics. by AJ Agrawal .

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

DECEMBER 18, 2017

The author has an interesting twist and discusses the move from a customer journey map to a customer experience map. The focus is on both the acquisition of a new customer as well as the retention of that customer. The Customer Experience Effect: A Look at We Learned in 2017 and What’s Ahead by Liliana Petrova.

Customer Journeys 79

Customer Journeys Customer Service Infographics Customer Service Training 79

ShepHyken

MARCH 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Social Media Roadmap Tips 83

ShepHyken

SEPTEMBER 18, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of September 18, 2017 appeared first on Shep Hyken. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Hospitality Customer Centricity Competitive Advantage 83

ShepHyken

AUGUST 7, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17

Provide Support

SEPTEMBER 18, 2017

It helps to build a lasting relationship with the customer, inspire future communication and create fans and advocates of your brand. How to treat the customer to be able to appreciate all these benefits and escalate your service to a more professional and human level? © 2003 - 2017 Provide Support LLC. Read more.

Examples 111

Examples Customer Service Guidelines Customer Service Training 111

ShepHyken

NOVEMBER 6, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Customer Centricity Customer Service Training Meeting 85

ShepHyken

AUGUST 14, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Airlines Retail Innovation 82

ShepHyken

FEBRUARY 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Contact Center Loyalty Customer Success 86

ShepHyken

MAY 1, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Social Media Retail Transportation 84

ShepHyken

JANUARY 2, 2017

(Salesforce) Every year, companies must put customers first, and this year was no exception. Here are a few lessons from 2016 to help you prepare and improve your customer service on Twitter for 2017. When a customer posts a message on any social channel, the company must respond. Follow on Twitter: @Hyken.

Self Service 76

Self Service Customer Service Social Media Feedback 76

ShepHyken

OCTOBER 30, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Social Media 24

Social Media Customer Service Retail Loyalty 24

ShepHyken

AUGUST 28, 2017

.” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Contact Center Ecommerce Loyalty Programs 82

ShepHyken

MAY 8, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Airlines Contact Center Conference 81

ShepHyken

APRIL 10, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Omni-Channel 80

Omni-Channel Customer Service Self Service eBook 80

ShepHyken

OCTOBER 9, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 9, 2017 appeared first on Shep Hyken. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 41

Customer Service eBook CRM Customer Service Training 41

ShepHyken

OCTOBER 2, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 2, 2017 appeared first on Shep Hyken. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Journeys 84

Customer Journeys Customer Service Chatbots Customer Centricity 84

ShepHyken

APRIL 17, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles For the Week of April 17, 2017 appeared first on Shep Hyken. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

ShepHyken

OCTOBER 16, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 16, 2017 appeared first on Shep Hyken. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service ROI Retail Touchpoint 78

ShepHyken

JUNE 26, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Retail Ecommerce Loyalty 15

ShepHyken

NOVEMBER 27, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 76

Customer Service Loyalty Programs Loyalty Retail 76

ShepHyken

JUNE 12, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Infographics Metrics Loyalty 79

ShepHyken

MARCH 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

JULY 17, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 30

Customer Service Net Promoter Score Chatbots Effort Score 30

ShepHyken

NOVEMBER 13, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

OCTOBER 23, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of October 23, 2017 appeared first on Shep Hyken. For information ciontact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

ShepHyken

JUNE 5, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Airlines 74

Airlines Customer Service Retail Telecommunications 74

ShepHyken

NOVEMBER 20, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

ShepHyken

JULY 24, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 29

Customer Service Loyalty Programs Self Service Loyalty 29

ShepHyken

MAY 15, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

SEPTEMBER 25, 2017

For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post 5 Top Customer Service Articles for the Week of September 25, 2017 appeared first on Shep Hyken. For information contact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Social Media Tips B2B 74

ShepHyken

SEPTEMBER 4, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Net Promoter Score Self Service NPS 65

ShepHyken

OCTOBER 5, 2022

When Brian was in Suzanne’s office the first time, he noticed a massive trophy with her name engraved six times – next to the years 2016, 2017, 2018, 2019, 2020, and 2021. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . And here is where the story gets better. .

Sales 125

Sales Customer Service Advertising Customer Service Training 125

ShepHyken

JANUARY 4, 2017

To kick off the start of 2017 I could share my “Top Seventeen Ways to Deliver Great Customer Service in 2017.” So, if there is one thing that will make a difference in your customer service for 2017 (and every year thereafter), it is to get everyone in the organization in alignment with your customer service mantra.

Customer Journeys 100

Customer Journeys Customer Focused Culture Touchpoint 100

ShepHyken

AUGUST 21, 2017

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 19

Customer Service Infographics Fashion Social Media 19

ShepHyken

JANUARY 9, 2017

This short article has a number of tips that will drive the “next time customer.” Handled properly, that customer will turn into a loyal, long term relationship. 3 Areas to Focus your Customer Experience in 2017 by Adam Toporek. 2017 Customer Experience Resolutions by Lynn Hunsaker.

Customer Service 48

Customer Service Loyalty Analytics Tips 48

ShepHyken

JULY 19, 2017

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. The post Do You Trust Your Customers? Do Your Customers Trust You?

Conference 113

Conference Customers Customer Service Training System 113