AskNicely

NOVEMBER 28, 2017

The AskNicely development team, now numbering a dozen innovative minds, is constantly delivering new feature enhancements, UI improvements and general fixes to our 15,000+ users at more than 1,000 organizations. The post New Feature Round-Up – November 2017 appeared first on Net Promoter Score from AskNicely. up to date.

Net Promoter Score 150

Net Promoter Score NPS Feedback Survey 150

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. As predicted by Gartner , 89% of businesses will compete primarily on customer experience by 2017.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

Kerry Bodine

JANUARY 23, 2017

If so many people are already on board with journey mapping, why will 2017 will be the year of the journey? But I believe that journey management roles will become a mainstay of customer experience teams in 2017. In short, excitement for journey maps has reached fever pitch. Because it’s not about the maps.

Customer Journeys 168

Customer Journeys Exercises Touchpoint eBook 168

InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

NICE inContact

JANUARY 10, 2018

This marriage of strength in innovative technology sent a shock wave through the technology side of the contact center industry as the first in a series of consolidations in the industry with competitors aiming to stay on in the game with the accelerated pace NICE was taking.

Contact Center 120

Contact Center Omni-Channel Analytics Innovation 120

Storyminers

JANUARY 24, 2017

This article appeared first January 10, 2017 at SharpenCX.com. Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. How do you expect customer expectations to change in 2017? What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

QuestionPro Audience

JUNE 22, 2018

pet industry has been growing year after year, with overall sales of pet products and services rising 5% in 2017. It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association. Our vet panel is one of a handful in the continental U.S.

Industry 207

Industry Retail Technology Study 207

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Figure 1: Macro level topics 2017-2021 publications. Figure 2: Meso level topics 2017-2021 publications. Source: InCites. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. In its annual predictions, Fortune says the merger boom will keep on rolling in 2017. Global uncertainty.

Trends 0

Trends Social Media Advertising e-support 0

QuestionPro Audience

AUGUST 3, 2018

Buying a car used to be a rite of passage in an American’s life, but after seven straight years of growth in new vehicle sales, 2017 reported a decline of 1.8% , with 17.2 59% of car buyers visit two or more dealerships before purchasing a car, a decline from 62% in 2017. million cars and trucks sold. million vehicles sold.

Consumers 199

Consumers Study Report Sales 199

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative.

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

QuestionPro Audience

JUNE 21, 2018

7 billion hot dogs were consumed between Memorial Day and Labor Day in 2017, but this year, the traditional brats and burgers may be missing from summer parties. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. VEGAN OR BUST. SPIKED SELTZER.

Consumers 223

Consumers Trends Industry Report 223

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Innovation around AI will be the next great frontier, so your organization better be looking to this future quickly. As a result, the ways we measure, analyze and improve the experience are becoming more and more sophisticated.

Trends 244

Trends Net Promoter Score Effort Score Banking 244

QuestionPro Audience

FEBRUARY 23, 2018

ridesharing adoption jumped 15 points to 53% in 2017. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Ridesharing services like Lyft and Uber are here to stay. In fact, U.S

Transportation 239

Transportation Rewards Programs Study Consumers 239

QuestionPro Audience

MARCH 23, 2018

Core big domestic beer brands like Budweiser, Miller, and Coors were down 3% in 2017, and have been declining every year since 2011. There’s just this more openness versus what we’ve seen with millennials,” said Sofia Colucci, senior director of innovation at MillerCoors. Millennials are saying sayonara to the big beer industry.

Industry 231

Industry Study Innovation Report 231

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Business customers care about what your brand stands for.

B2B 367

B2B Brands Innovation Government 367

ReviewTrackers

APRIL 19, 2017

The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. The Importance of Innovation in Healthcare. Companies must continue to innovate, even after they have grown and matured, Joel suggests.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

QuestionPro Audience

AUGUST 16, 2018

A study by The Knot found that the average cost of a wedding in 2017 was $33,391, with high spenders—those spending $60,000 or more—spending an average of $105,130. The spend per guest has increased from $194 in 2009 to $268 in 2017, while guest count has decreased, from 149 in 2009 to 136 in 2017. . REGISTRIES. TECHNOLOGY.

Industry 170

Industry Study Trends Consumers 170

ShepHyken

MAY 29, 2017

Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry. McKinsey & Company interviews Françoise Mercadal-Delasalles, head of corporate resources and innovation at France’s Société Générale about their internal service culture. Follow on Twitter: @Hyken.

Customer Service 105

Customer Service Airlines Chatbots Resources 105

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life.

Trends 171

Trends Customer Experience Wireless Entertainment 171

QuestionPro Audience

OCTOBER 24, 2018

The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. in November and December 2017, whereas U.S. According to Pew Research, 46% of Americans used a digital voice assistant in 2017. in 2018, to the tune of $691.9

Retail 170

Retail Consumers Entertainment Ecommerce 170

QuestionPro Audience

JANUARY 19, 2018

In 2017, homes in one of Seattle’s most popular neighborhoods went for a median price of more than $1 million. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Study 230

Study Innovation System Meeting 230

Experience Investigators by 360Connext

OCTOBER 4, 2017

Jeannie Walters (@jeanniecw) October 4, 2017. Who is listening to them and encouraging them to innovate around service? CX Investigators (@360Connext) October 4, 2017. But embracing that tension means innovating to the best possible solution. cxday #custexp pic.twitter.com/cxdCaGEpzn. Embrace the tension.

Customer Service 181

Customer Service Social Media Innovation NPS 181

QuestionPro Audience

MAY 18, 2018

In 2017, more than 514 million business trips were taken, spending a total of $424 billion. By embracing technology and innovation, brands can attract this intriguing generation of consumers. . With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients.

Travel 186

Travel Airlines Transportation Guidelines 186

QuestionPro Audience

JANUARY 31, 2018

In 2017, shoppers spent $502 million on chips, $80 million on chicken wings, $100 million on meat snacks, $60 million on deli sandwiches, and $81 million on deli salads (for those health nuts). With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Consumers 199

Consumers Sports Study Sales 199

NICE inContact

OCTOBER 28, 2016

Customer experience continues to evolve rapidly, and our team is uniquely positioned to lead this innovation. Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017. Voice is Still Critical to Customer Service. .”

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Innovative AI-Driven Self-Service Exhibitors Not to be Missed. Engaging your customers on a personal level is the key to long-term loyalty.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

QuestionPro Audience

OCTOBER 26, 2018

A recent report from Euromonitor International found that in 2017 premium dog and cat food sales made up more of total value sales than economy and mid-priced sales combined. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. As pet owners in the U.S.,

Industry 170

Industry Sales Innovation Report 170

Uniphore

MARCH 28, 2017

However, the evolution of technological innovation together with the shift in the demographics of consumers has led to quickly changing expectations. Customer service trends are today driven by the need to meet consumer expectations.

Customer Service 100

Customer Service Customer Service Strategies Trends Innovation 100

NICE inContact

JUNE 28, 2017

While continuing to innovate with new technology, companies still need to remain focused on the human factor–customer needs for convenience as well as access to customer service agents when needed. So what trends will have an impact in 2017? Innovative companies look to new technology to engage in new ways with their customers.

Report 120

Report Customer Experience Self Service Trends 120

QuestionPro Audience

MAY 31, 2018

users under 25 in 2017, with the largest decrease in users under 25 within the 12-17-year-old age bracket. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. Figures reported by Recorde show Facebook lost around 2.8 million U.S.

Industry 199

Industry Social Media Study Trends 199

GetFeedback

JULY 24, 2018

If a customer expects great service and innovative products but the company fails to deliver, they’ll quickly regret their decision to buy. Editor’s Note: This post was originally published in September 2017. It’s their job to deliver on that brand promise and attend to any issues that crop up along the way.

Video 277

Video Customer Experience How To Customer Journeys 277

CloudCherry

SEPTEMBER 18, 2018

Only 14% of CX professionals agree that the return on CX investments is well established in their organizations (Forrester, 2017). In that role, Maxie creates thought leadership and advises clients on how to build an effective CX measurement program, but also on how companies can (and should) innovate CX measurement practices beyond surveys.

Financial 186

Financial Measurement Leadership Resources 186

ShepHyken

AUGUST 7, 2017

4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!). LinkedIn) Here are 4 simple yet innovative tips that help change the way customer care operations are run and improve the customer experience for the better. This particular article focuses on the Facebook Messenger chatbot and marketing.

Customer Service 17

Customer Service Social Media Chatbots Ecommerce 17