Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. In recent years, Ukraine has developed a reputation as an international information technology (IT) hub. Scientific innovation in Ukraine, by the numbers. Source: InCites. Source: InCites. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Much of the improvement has been driven by advancements in product innovation and digital technology. Many organizations are currently enamoured with the promise of technology and big data.

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

QuestionPro Audience

JUNE 22, 2018

pet industry has been growing year after year, with overall sales of pet products and services rising 5% in 2017. Pet technology is a category that is growing at a rapid pace, with no signs of slowing down. We took a look at emerging trends in the pet care industry, and dug into why pet technology is on the rise.

Industry 207

Industry Retail Technology Study 207

Kerry Bodine

JANUARY 23, 2017

When I recently met with a group of three dozen cross- industry customer service, operations, and technology professionals, most of their eyes lit up when I mentioned journey maps—and several couldn’t wait to tell me about the maps they’d developed themselves. And they’re not just for CX professionals anymore. Because it’s not about the maps.

Customer Journeys 168

Customer Journeys Exercises Touchpoint eBook 168

NICE inContact

JANUARY 10, 2018

This marriage of strength in innovative technology sent a shock wave through the technology side of the contact center industry as the first in a series of consolidations in the industry with competitors aiming to stay on in the game with the accelerated pace NICE was taking. for execution and 8.8

Contact Center 120

Contact Center Omni-Channel Analytics Innovation 120

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Storyminers

JANUARY 24, 2017

This article appeared first January 10, 2017 at SharpenCX.com. Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. How do you expect customer expectations to change in 2017? What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Business customers care about what your brand stands for.

B2B 367

B2B Brands Innovation Government 367

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

QuestionPro Audience

AUGUST 16, 2018

A study by The Knot found that the average cost of a wedding in 2017 was $33,391, with high spenders—those spending $60,000 or more—spending an average of $105,130. The spend per guest has increased from $194 in 2009 to $268 in 2017, while guest count has decreased, from 149 in 2009 to 136 in 2017. . TECHNOLOGY.

Industry 170

Industry Study Trends Consumers 170

CSM Magazine

MARCH 25, 2025

Since launching in 2017, Disrupt has become the must-attend event for CX innovators, consistently attracting around 1000 decision-makers to its annual London event and its sister event in Madrid.

Groups 52

Groups Case Study Innovation Technology 52

Magellan Solutions

JUNE 19, 2017

To further develop Magellan Solutions’ services in delivering the finest customer experiences and back-office support, the company’s CEO Fred Chua attended last month two large international technology and development events. B2B technology exhibition and conference. and Startrek. and Startrek. Software and Apps Development Expo.

Telecommunications 78

Telecommunications Conference Call Center Government 78

QuestionPro Audience

MAY 18, 2018

In 2017, more than 514 million business trips were taken, spending a total of $424 billion. TECHNOLOGY. While millennials enjoy the perks that come with technology advances, such as the option to work remotely, they still prefer face-to-face meeting to get business deals done, according to a report by GBTA Business Traveler.

Travel 186

Travel Airlines Transportation Guidelines 186

QuestionPro Audience

JANUARY 19, 2018

The list of finalists surprised many, as it included locations that aren’t thought to be technology havens, such as Columbus and Indianapolis, and rejected applications from Detroit, Phoenix, and San Diego. In 2017, homes in one of Seattle’s most popular neighborhoods went for a median price of more than $1 million.

Study 230

Study Innovation Meeting System 230

ReviewTrackers

APRIL 19, 2017

The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. Award-winning customer feedback software company and patient experience technology partner ReviewTrackers will be one of the exhibitors at the summit.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. 2016 will be the year that technology will (finally) let us put humans first again. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. 2017 Answer. 2017 will be the year of smarter customer experiences.

Trends 171

Trends Customer Experience Wireless Entertainment 171

NICE inContact

OCTOBER 28, 2016

Customer experience continues to evolve rapidly, and our team is uniquely positioned to lead this innovation. Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017. Voice is Still Critical to Customer Service. Integrations are Key.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Michelli Experience

MARCH 21, 2017

McDonald’s has innovated automated service efficiencies and revolutionized drive-thru purchasing. Starbucks has also embraced digital technology swiftly and leveraged mobile technology successfully. Things are changing however at McDonald’s and those changes will be interesting to watch.

Strategy 203

Strategy Financial Consulting Brands 203

C3Centricity

SEPTEMBER 14, 2020

This discussion happened just a few years back in 2017. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Customers are already ordering online from far and wide; pet care from Australia, fashion from France and technology from China.

Retail 299

Retail Apparel Trends Transportation 299

BlueOcean

APRIL 16, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

NICE inContact

JUNE 28, 2017

Technology has dramatically changed consumer expectations over the last 10 years with companies who want to lead in the digital customer experience finding ways to utilize technology in smarter ways. New technology can enhance both agent-assisted and self-service interactions. So what trends will have an impact in 2017?

Report 120

Report Customer Experience Self Service Trends 120

BlueOcean

JANUARY 21, 2019

The company received a Bronze Stevie in the same category in 2017. Blue Ocean is an award-winning provider of innovative customer care solutions. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Customer Service 204

Customer Service Insurance Conference Customer Care 204

GetFeedback

JULY 24, 2018

While technology and automation have unquestionably improved our lives, they’ve also made the modern customer experience much noisier. If a customer expects great service and innovative products but the company fails to deliver, they’ll quickly regret their decision to buy. It sets the tone for everything else.

Video 277

Video Customer Experience How To Customer Journeys 277

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Consistent innovation is the greatest invention for all generations.”. Shep Hyken.

Government 93

Government Technology Trends Social Media 93

CX Journey

MARCH 14, 2017

Specifically, the findings noted in the article state: Conversely, 43% of contact centre managers feel they don’t have the necessary budget to invest in the technology to improve experiences, whilst 48% say they are hampered by outdated technology. How is that even possible in 2017? Am I off base here? Here's the thing.

Customer Experience Professionals 148

Customer Experience Professionals Innovation Advertising Technology 148

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

Uniphore

MARCH 28, 2017

However, the evolution of technological innovation together with the shift in the demographics of consumers has led to quickly changing expectations. Customer service trends are today driven by the need to meet consumer expectations.

Customer Service 100

Customer Service Customer Service Strategies Trends Innovation 100

BlueOcean

JANUARY 9, 2018

These technologies are sparking new expectations in today’s consumers on an almost daily basis. Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology. Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Oracle

APRIL 10, 2019

With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Now, companies like MTailor have technology that measures your body for perfect-for-you fit. apparel industry market is the biggest in the world, according to Statista. Tech tailors.

Apparel 92

Apparel Industry Technology Retail 92

C3Centricity

SEPTEMBER 24, 2017

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan. What do you think?

Technology 120

Technology Transportation Customer Centricity Entertainment 120

NICE inContact

AUGUST 23, 2019

Both generations are tech-savvy, but each rely on technology differently. In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). The attention span of Millennials is estimated to be 12 seconds, and only eight seconds for Gen-Z ( Forbes , 2017 ).

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Both generations are tech-savvy, but each rely on technology differently. In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). The attention span of Millennials is estimated to be 12 seconds, and only eight seconds for Gen-Z ( Forbes , 2017 ).

Contact Center 136

Contact Center Gamification Management Social Media 136