NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. These are also the companies and institutions on the cusp of entering the Top 100 Global Innovators list from Clarivate. We also see diversification.

Innovation 52

Innovation Report Automotive Trends 52

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Optimove

JULY 24, 2024

The challenges: data access, budget limitations, technology resistance The team was faced with some key challenges, including multiple siloed systems that were limiting access to data, and that online engagements were not prioritized for budget nor for new technology adoption. billion in 2017. billion in 2024 to $7.41

Innovation 52

Innovation Social Media CRM Government 52

BlueOcean

APRIL 16, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

BlueOcean

APRIL 16, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 156

Contact Center Sports Effort Score Customer Care 156

Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. Platforms that enable companies to make better business decisions will gain influence in the marketing technology space.

Trends 0

Trends Social Media Advertising e-support 0

Clarivate

FEBRUARY 15, 2023

Our Top 100 Global Innovators report and list for 2023 is out. For 12 years, Clarivate has identified the companies and institutions whose research and innovation don’t just sit on the edge of possibility but define it. The Top 100 Global Innovators demonstrate the talent and judgement to lead, to create new possibilities and horizons.

Innovation 52

Innovation Report Analysis Automotive 52

Magellan Solutions

JUNE 19, 2017

To further develop Magellan Solutions’ services in delivering the finest customer experiences and back-office support, the company’s CEO Fred Chua attended last month two large international technology and development events. B2B technology exhibition and conference. and Startrek. and Startrek. Software and Apps Development Expo.

Telecommunications 78

Telecommunications Conference Call Center Government 78

BlueOcean

MARCH 7, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Sales 177

Sales Customer Service Sports Contact Center 177

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Avaya

JUNE 26, 2017

Innovation: perhaps no other word has been so stressed over the last decade as the pressure mounts for brands to evolve, adapt and grow. Today, innovation is not just an opportunity, it’s a necessity. Consider that only 10% claim to innovate , and only 5% feel they’ve mastered digital to a point of competitive differentiation.

Call Center 47

Call Center Innovation Contact Center Financial 47

BlueOcean

MARCH 7, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Sales 156

Sales Customer Service Sports Contact Center 156

Clarivate

SEPTEMBER 18, 2023

It will be delivered by Dr. Henry Small on September 28th at the International Conference on Science, Technology and Innovation Indicators (STI) in Leiden, Netherlands. The Eugene Garfield Memorial Lecture replaces the Eugene Garfield Award for Innovation in Citation Analysis which was established in 2017.

Conference 119

Conference Analysis Policies Innovation 119

InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

TechSee

FEBRUARY 19, 2019

One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

QuestionPro Audience

JUNE 22, 2018

pet industry has been growing year after year, with overall sales of pet products and services rising 5% in 2017. Pet technology is a category that is growing at a rapid pace, with no signs of slowing down. We took a look at emerging trends in the pet care industry, and dug into why pet technology is on the rise.

Industry 207

Industry Retail Technology Study 207

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Gamification 122

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Often, this approach means we take technology in completely unexpected directions. For us, our customers and partners, the conversation has moved on from being just about technology, and on to what you want to make with it.

Technology 43

Technology Telecommunications Contact Center Government 43

ReviewTrackers

APRIL 19, 2017

The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. Award-winning customer feedback software company and patient experience technology partner ReviewTrackers will be one of the exhibitors at the summit.

Healthcare 101

Healthcare Innovation Strategy Marketing 101

Oracle

APRIL 10, 2019

With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Now, companies like MTailor have technology that measures your body for perfect-for-you fit. apparel industry market is the biggest in the world, according to Statista. Tech tailors.

Apparel 92

Apparel Industry Technology Retail 92

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Technology hasn’t just transformed customer service.

Retail 74

Retail Innovation Trends Ecommerce 74

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. To do that, use core technologies. ROI Based Marketing. Understand your audience.

Connections 56

Connections Healthcare ROI Metrics 56

QuestionPro Audience

AUGUST 16, 2018

A study by The Knot found that the average cost of a wedding in 2017 was $33,391, with high spenders—those spending $60,000 or more—spending an average of $105,130. The spend per guest has increased from $194 in 2009 to $268 in 2017, while guest count has decreased, from 149 in 2009 to 136 in 2017. . TECHNOLOGY.

Industry 170

Industry Study Trends Consumers 170

Storyminers

JUNE 3, 2022

We’ve updated it for 2017. 2016 will be the year that technology will (finally) let us put humans first again. Brands that employ predictive analytics to serve their customers will leap ahead of those that adopt the technology just to sell more. 2017 Answer. 2017 will be the year of smarter customer experiences.

Trends 147

Trends Customer Experience Wireless Entertainment 147

NICE inContact

JUNE 28, 2017

Technology has dramatically changed consumer expectations over the last 10 years with companies who want to lead in the digital customer experience finding ways to utilize technology in smarter ways. New technology can enhance both agent-assisted and self-service interactions. So what trends will have an impact in 2017?

Report 120

Report Customer Experience Self Service Trends 120

AWS Machine Learning

APRIL 16, 2024

With the AWS Nitro System , we delivered a first-of-its-kind innovation on behalf of our customers. Customers have benefited from this confidentiality and isolation from AWS operators on all Nitro-based EC2 instances since 2017. The Nitro System is an unparalleled computing backbone for AWS, with security and performance at its core.

Innovation 128

Innovation System Training Software 128

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? Business customers care about what your brand stands for.

B2B 353

B2B Brands Innovation Government 353

Uniphore

MARCH 28, 2017

However, the evolution of technological innovation together with the shift in the demographics of consumers has led to quickly changing expectations. Customer service trends are today driven by the need to meet consumer expectations.

Customer Service 100

Customer Service Customer Service Strategies Trends Innovation 100

Verint

OCTOBER 4, 2017

Verint is pleased to be a finalist in the 2017 Digital Innovation Awards by Ventana Research in the Customer Excellence category for Verint Digital Feedback Management. This award is for a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement for any purpose.

Innovation 30

Innovation Feedback Customer Engagement Technology 30

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Consistent innovation is the greatest invention for all generations.”. Shep Hyken.

Government 90

Government Technology Trends Social Media 90

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. When: July 4 to 5, 2017. When: June 5 to 7, 2017. When: May 16 to 17, 2017. When: June 20 to 21, 2017. When: July 17 to 19, 2017. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

SurveySparrow

FEBRUARY 2, 2020

One of the most exciting innovations of modern times, the first self-contained digital camera was introduced by Eastman Kodak in 1975. Innovation is at times misdiagnosed by many companies. It’s not always about inventing new technology or product. Why we romanticize innovation. What does that tell you?

Innovation 52

Innovation Culture Survey Technology 52

Storyminers

JANUARY 24, 2017

This article appeared first January 10, 2017 at SharpenCX.com. Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. How do you expect customer expectations to change in 2017? What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Clarivate

SEPTEMBER 11, 2024

The pathophysiology of Alzheimer’s is complex and involves multiple mechanisms, including extracellular deposition of amyloid-β (Aβ) plaques and intracellular formation of neurofibrillary tangles (NFT) of tau, causing progressive neuronal loss and atrophy (Counts, 2017). Leveraging more timely and accurate diagnostic technologies.

Healthcare 59

Healthcare e-support Comparison Analysis 59

ShepHyken

AUGUST 14, 2017

My Comment: Innovation is a big word in business today. Read this article about five ways successful retailers have innovated to make a better CX. Even if you’re not in the retail industry, these examples may kick-start a good conversation around creativity and innovation. The answer lies in improving Customer Experience (CX).

Customer Service 80

Customer Service Retail Airlines Innovation 80