GetFeedback

OCTOBER 3, 2018

Dreamforce 2018 was a blast from start to finish. And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. The post A Look Back at Dreamforce 2018 appeared first on GetFeedback Blog. The countdown has begun.

Survey 150

Survey Measurement Customer Success Metrics 150

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM.

Connections 53

Connections Conference CRM Consumers 53

NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? Learn more about Digital Transformation and AI at Enterprise Connect. That session will be moderated by Melanie Turek, VP of Research, Connected Work, Frost & Sullivan.

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

Method:CRM

DECEMBER 3, 2018

The post Live Blog: QuickBooks Connect Toronto 2018 appeared first on Method:CRM.

Connections 71

Connections 71

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Here are some of the trends that will define 2018 for the banking industry. Regardless, voice tech will certainly change the way people do their banking in 2018. Open Banking.

Banking 170

Banking Trends Financial Self Service 170

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. Ad spend shakes up.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

Vonage

SEPTEMBER 26, 2018

After two fun, informative and action-packed days, it’s hard to believe we're already halfway through Dreamforce 2018! And this year is no different, as another host of visionary speakers are opening our eyes to industry trends and telling us how they use Salesforce to connect with their customers in new ways. Tweet this. Tweet this.

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Connections Technology Sales Trends 120

Kayako

JANUARY 24, 2018

Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. Only 8% of organizations say that they have all of their channels connected and, in fact, as many as 70% say that none or very few of their channels are connected, according to Dimension Data.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

AskNicely

AUGUST 29, 2018

Connecting NPS-Based Customer Centricity to Business Growth. The post NPS Benchmarks for 2018: How Do You Compare? This inspires the entire company to take action. Brands that embrace these new NPS best practices unlock accelerated growth and long-term advocacy because they possess an advantage on customer experience.

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NPS Net Promoter Score Metrics Culture 150

CSM Magazine

JUNE 5, 2024

The BigChange connected mobile app and back-office system is also boosting health and safety and reducing the company’s environmental impact. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Groups 52

Groups Connections Software Management 52

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. In 2018, we revealed our brand new version of the Alliance platform called Alliance Enterprise.

Infographics 83

Infographics Conference Video Software 83

AWS Machine Learning

NOVEMBER 19, 2024

In 2018, I sat in the audience at AWS re:Invent as Andy Jassy announced AWS DeepRacer —a fully autonomous 1/18th scale race car driven by reinforcement learning. For 2018, because AWS DeepRacer had just been unveiled, re:Invent attendees could compete in person at the MGM Grand using pre-trained models.

Training 98

Training Connections Video Technology 98

Oracle

JANUARY 24, 2018

Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Artificial intelligence will prove to be one of the most prominent means of innovation in CRM in 2018. Read more on trends in CRM software in 4 Trends for CRM in 2018.

CRM 111

CRM Trends Software Customer Relationship Management 111

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

CX Accelerator

JANUARY 25, 2019

Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of Customer Experience (CX). Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. Sadly, it's often just talk. Not at all. ."

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Connections Effort Score How To Self Service 140

Oracle

JANUARY 25, 2018

In 2018, SMBs must improve their to ensure they are on the right road to success. A: This is the perfect time of year to carve out some time to gain clarity of vision and focus for what you wish to create for 2018. In 2018, SMBs must improve their to ensure they are on the right road to success. Q: Fill in the blank. Then DO it!

Tips 110

Tips Customer Experience Social Media Consulting 110

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018. Happy learning!

Resources 83

Resources Infographics ROI Social Media 83

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Date: Tuesday, March 13th, 2018. Connect on Social.

Connections 40

Connections Contact Center Leadership Consulting 40

Forrester's Customer Insights

SEPTEMBER 5, 2018

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. This is not a question of delighting customers as an endgame or some fluffy sense of emotional attachment; this is a crass and clear story of financial risk.

Connections 116

Connections Customer Experience Brands Financial 116

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. In 2018, we revealed our brand new version of the Alliance platform called Alliance Enterprise.

Infographics 70

Infographics Conference Video Software 70

Forrester's Customer Insights

OCTOBER 17, 2018

Huawei held its flagship Connect 2018 conference in Shanghai from October 10 to 12. The event, which featured more than 200 sessions, attracted over 25,000 visitors and more than 1,500 partners from around the world.

Connections 42

Connections Conference Marketing 42

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Innately Intelligent Marketing appeared first on Optimove.

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Connections Marketing 40

Hero Digital

DECEMBER 11, 2018

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. If each interaction with your brand causes that type of emotional connection, why wouldn’t they stay loyal? Connection. Many people go through their days in routine fashion. Efficiency.

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Omni-Channel Connections Brands Healthcare 42

PK

MARCH 15, 2018

Many of our clients use the Adobe Experience Cloud, this gives us a unique opportunity to connect with them while we’re at the conference and discuss how what we’re learning applies to their business. If you’re attending Adobe Summit and you’d like to connect with Kirk and Liam , send us an email or feel free to reach out on Linkedin.

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Connections B2B Roadmap Conference 40

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Adapting to Consumer 3.0 appeared first on Optimove.

Connections 40

Connections Consumers 40

Connective DX

OCTOBER 22, 2018

Sitecore Symposium 2018 is just around the corner and Connective DX will be there celebrating Platinum Partner status along with our team of MVP developers and a few other special guests.

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Connections Management 45

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Many dashboards and reports don’t mention or track anything connected to customers. That sense of purpose is what allows each person on their team – from the park greeter to the sous chef to the cleaning crew – to connect their role with the bigger experience. It’s all about operations, processes, and financials.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018. Happy learning!

Resources 62

Resources Infographics ROI Social Media 62

Optimove

DECEMBER 16, 2018

The post Connect 2018 Closing Remarks: The Future of Relationship Marketing appeared first on Optimove.

Connections 40

Connections Marketing 40

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. The post Summarizing Optimove Connect’s 2018 Workshops appeared first on Optimove. We’re looking forward to seeing you all next year.

Conference 74

Conference CRM Consulting Tips 74

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry. This purpose also informs our approach to Customer Success.

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Customer Success Contact Center Conference Sports 120

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Adapting to Consumer 3.0 | Optimove Video appeared first on Optimove.

Video 40

Video Connections Consumers 40

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

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Connections Conference Healthcare Groups 80