CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates
ECXO
AUGUST 12, 2024
Integrated Support: Incorporating help resources directly into the product design ensures users can easily find assistance, reducing frustration and improving the overall experience. The company’s valuation soared from $440 million in 2018 to over $10 billion by 2021, highlighting the impact of user-centric design.
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