Clarivate

OCTOBER 10, 2022

Clarivate oncology experts share key takeaways from the 2022 ESMO Congress and their expected impact on the drug treatment landscape and patients. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO 2022 highlights from Mainland China. Seven global highlights from ESMO 2022.

Study 52

Study Analysis Healthcare Marketing 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

AUGUST 18, 2022

Congratulations to the winners of the 2022 GameChanger awards! ADP describes itself as “ a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise.”

Effort Score 23

Effort Score Customer Success Software Healthcare 23

Education Services Group

NOVEMBER 7, 2022

Obstacle removers, road builders, innovators. Then, they act as change agents for the organization, making CS better and more efficient by innovating new solutions as the organization continues to mature. What analytics do we hope to gain? What should organizations have in place to enable their CSMs and their customers?

Customer Success 52

Customer Success CRM Tools System 52

NetBase

MARCH 3, 2020

billion and negative $641 million, and positive FCF is expected to be achieved in 2022.”. Uber posted 2019 FCF of negative $4.9 Uber posted 2019 FCF of negative $4.9 billion and negative $641 million, and positive FCF is expected to be achieved in 2022. According to Statista , in 2019, “Uber spent $4.6

Consumers 56

Consumers Marketing Financial Measurement 56

ClearAction

OCTOBER 25, 2022

5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Only 8% of firms are in the top 2 levels of CX maturity, compared to 13% in 2019, per the XM Institute 2022 State of Customer Experience study. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.

Report 40

Report Consumers Brands Airlines 40

North Highland

MAY 17, 2019

In North Highland’s annual Beacon survey , seven percent of utilities are expecting a decline in revenue during 2019, four percent higher than other industries surveyed: Retail, Consumer Packaged Goods, Healthcare – Payor, Healthcare – Life Sciences, Energy, Media, Entertainment & Communications, and Financial Services.

Industry 63

Industry Competitive Advantage Healthcare Entertainment 63

Avaya

APRIL 9, 2019

FanVest , an event and community platform for the business side of sports is hosting its annual summit, The Business of Sports & Esports , in Oakland on April 10, 2019. There is still much innovating to be done here, with a predicted 4 million 5G mobile connections anticipated worldwide in 2019, leading to one billion globally by 2021.

Sports 51

Sports Trends Entertainment Contact Center 51

Magellan Solutions

JULY 29, 2021

AI-enabled conversational agents, for example, are expected to handle 20% of all customer service requests by 2022. Intelligent analytics reports will give you insights into the successes and problems within each AI-driven campaign. Analytics — The Driving Force. That alone relieves human agents of huge burdens and time. .

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Eptica

DECEMBER 12, 2018

It continues to grow in importance – with total smartphone traffic expected to increase by 10 times by 2022 However, many big change projects fail to deliver the benefits that they promise. Look at platforms that are built on techniques such as AI, and have a proven record of delivering innovation. Half of the 400 U.S.-based

Self Service 65

Self Service Culture Study Chatbots 65

Qualtrics

JULY 9, 2019

I am encouraged to see CMS exploring digital delivery of patient experience surveys, and supporting the vision to collect quality data “using more innovative, efficient, and analytically powerful modes of data collection.”. 6] CMS Blog, “Empowering Patients and Unleashing Innovation: eMedicare for Today and Future Generations.”

Healthcare 33

Healthcare Hospitality Survey Effort Score 33

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Cloudera and Hortonworks, Inc.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Source: Byteant , December 2019. 5000 Rank in 2019 in the security industry. billion valuation in 2019. Fleetsmith. Human Resources. It recorded a $3.8

Company 19

Company Software Analytics Sales 19

West Monroe

JANUARY 24, 2022

Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. According to Reuters, software deals more than tripled in the first nine months of 2021 compared to 2019.

Software 40

Software Trends Self Service B2B 40

AWS Machine Learning

SEPTEMBER 10, 2024

2022 ) was implemented (Section 2.1). 2022 ) is a multi-modal ML framework that consists of three sub-network components (see Figure 1 at Chen et al., 2022 ): CLAM component; an attention-based multiple-instance learning network trained on pre-processed whole slid image (WSI) inputs (CLAM, Lu et al., Although Chen et al.,

Data 83

Data Healthcare Analysis Exercises 83

AWS Machine Learning

MARCH 14, 2024

In this post we highlight how the AWS Generative AI Innovation Center collaborated with the AWS Professional Services and PGA TOUR to develop a prototype virtual assistant using Amazon Bedrock that could enable fans to extract information about any event, player, hole or shot level details in a seamless interactive manner.

Omni-Channel 123

Omni-Channel Sports Fashion Innovation 123

AWS Machine Learning

DECEMBER 4, 2023

This innovative tech company has revolutionized the last-mile delivery segment with its compelling offering of “groceries in minutes.” We capitalized on the powerful tools provided by AWS to tackle this challenge and effectively navigate the complex field of machine learning (ML) and predictive analytics.

Training 116

Training Analytics Resources Data 116

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.

Report 8

Report Consumers Brands Airlines 8

AWS Machine Learning

MARCH 28, 2024

Over the years, AWS has added numerous features and services, with over 3,300 new ones launched in 2022 alone. AWS has also seen a robust new customer pipeline and active migrations, with many companies opting to move to AWS for the agility, innovation, cost-efficiency, and security benefits it offers.

Innovation 131

Innovation Telecommunications System Travel 131

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Financial 96

Financial Training Data Software 96

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. Material works with some of the largest and most innovative restaurant brands. The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

AWS Machine Learning

FEBRUARY 5, 2024

HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. This data serves as a fundamental pillar in the analytics framework.

Healthcare 104

Healthcare Analysis Analytics System 104

Clarivate

NOVEMBER 16, 2022

Predictive analytics can help to model potential virus spread. Speculating that the current 2022 strain is descending from the 2017 Nigeria outbreak, scientists anticipated around ten new mutations; instead, they found 50 [9]. Thereafter, weekly case incidences would decline by September 2022 in this population (Figure 1).

Travel 52

Travel Trends Analysis Consulting 52

AWS Machine Learning

SEPTEMBER 23, 2022

The dataset contains 1,216 time series in total with revenue recorded in a monthly frequency, covering January 2016 to April 2022. We use a context window with monthly revenue data from the past 18 months, selected via HPO in the backtest window from July 2018 to June 2019. Shane Rai is a Sr.

Financial 96

Financial Training Metrics Customers 96

SmartKarrot

JULY 6, 2020

Moreover, a recent Gartner report reveals that the worldwide market revenue from SaaS companies is expected to reach $151 billion by 2022. You also get access to plenty of useful analytics and insights that help you optimize various processes and earn more revenue. As of 2019, there are more than 4.1 Source: Blissfully.

Software 10

Software CRM Comparison Knowledge Base 10

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? One major feature is detailed analytics and reporting on each department. As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business.

Resources 52

Resources System Software Financial 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value. Key trends.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value. Key trends.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40