NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Media-connected consumers are online overall an average of 6.5 Brands need to have a firm grasp of customer experience analytics to be successful these days. And for good reason. And not be overused.

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Analytics Consumers Connections Advertising 52

NetBase

JULY 9, 2019

Fortunately for you, we’ve done the heavy lifting and created the 2019 Social Analytics Guide to Influencer Marketing on Reddit to help those curious (which should be everyone) understand influencer marketing on this mostly misunderstood site. Welcome to Snooville & Reddit Influence. How influential are participants here?

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Analytics Marketing Sports Course 76

Experience Investigators by 360Connext

DECEMBER 17, 2019

And while I’m all about looking forward more than I look back, it’s worth remembering that a lot of the articles written on Experience Investigators in 2019 are just as relevant in 2020… some even more so! So with that in mind, let’s look back on… Our Top 10 Most Popular Posts Of 2019.

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Customer Journeys B2C B2B Touchpoint 178

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started.

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Trends Customer Experience Ecommerce Analytics 120

NetBase

APRIL 18, 2019

You can also find new audiences and connect by taking note of which brands are popping up as influential in your social analytics : There’s a big focus on children and Earth Day, as evidenced by brands like Peppa Pig , GoldieBlox , and The Powerpuff Girls in the Influencers widget above. And you just might save the world.

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Analytics Brands Analysis Course 61

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

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Analytics Innovation Customer Experience Analysis 138

Alliance by IFS

JUNE 27, 2019

A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. The real-time visibility allows a direct customer connection that leads to the overall success of an FSO.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Inclusiveness with a Focus on Generations Y and Z.

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Social Media Marketing Conference Analytics 83

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

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Analytics Customer Relationship Management CRM System 52

Alliance by IFS

AUGUST 16, 2019

Amelia Island, FL (August 16, 2019) — Astea International Inc., One of the key themes of Field Service Amelia Island 2019 is exploring how service organizations can provide better service and business outcomes by leveraging IoT data ,” said Emily Hackman, Executive Director of Global Marketing at Astea International. www.astea.com.

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Software Conference Customer Satisfaction Connections 77

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

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Self Service Innovation Telecommunications Social Media 95

Alliance by IFS

JULY 26, 2019

Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL. The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Can’t make it to the conference? Request a private demo today!

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Meeting Conference Software Analytics 83

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses. For many, social analytics would change that.

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Social Media Report Survey Marketing 65

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools.

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Social Media Analytics Tools Marketing 99

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern Customer Experience 2019? Storytelling is a very powerful way to connect with customers.

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Customer Experience Conference Chatbots Ecommerce 71

SurveySparrow

SEPTEMBER 29, 2019

According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’. A well-designed business intelligence software with progressive dashboards, visualizations, and analytics will help you go a long way. Here are our top ten picks for the best business intelligence tools for 2019. #1

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Tools Self Service Analysis Analytics 73

Alliance by IFS

JULY 11, 2019

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations (FSOs) are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected. Want to learn more?

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Customer Satisfaction Customer Centricity Video Trends 88

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools.

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Social Media Analytics Tools Marketing 85

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. I connected with respected pros in the sector for their thoughts and best uses of AI in customer service. (CMSWire) Artificial intelligence (AI) is here.

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Customer Journeys Customer Service B2B Social Media 105

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. That proved to be true in 2018, and we expect that 2019 will continue this growth. We predict that in 2019: More brands will bring journeys in-house.

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Customer Journeys Analytics Trends Customers 45

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Mobile Analytics & Engagement. When it rains, it pours—products and features, that is!

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Effort Score Analytics Report Engagement 75

ECXO

JULY 8, 2024

Utilize Data Analytics: Leverage data analytics to track user interactions and identify patterns that can inform design improvements (Forrester). Emotional Connection: Good design can evoke positive emotions, creating a memorable user experience. Financially, Xiaomi’s revenue increased from $12.6 billion in 2015 to $29.8

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e-support Financial Case Study Banking 156

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Emotional connections are the core of your CX increase gross margin and sales growth. CX as one connected process.

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Customer Experience Competitive Advantage Customer Care Customer Journeys 58

NetBase

MAY 2, 2019

Engaging consumers is all about connecting to them personally – as if you were their bestie, hanging out over coffee. What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. When you zoom in on what consumers are most passionate about, you can’t help but connect.

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Engagement Entertainment Sports Social Media 71

Optimove

JUNE 6, 2019

This marks our third entry into a Magic Quadrant (after appearing in Gartner’s Magic Quadrant for Digital Marketing Analytics, in October 2017), and we couldn’t be more proud. In this piece, I’ll share Optimove’s interpretation of the 2019 Magic Quadrant results and help marketers better understand them. Orchestration Anyone?

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Marketing Analytics Ecommerce Advertising 72

TechSee

JUNE 10, 2021

Deal with Data Analytics. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. Data analytics also provide a treasure trove of insights to companies who seek to improve or adapt their products. billion devices.

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Self Service Innovation Analytics Transportation 207

Calabrio

JULY 25, 2019

2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement. Now in our third year, the 2019 awards program will recognize eight companies and one individual at C3 (to be held in San Antonio, Texas on Oct.

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Contact Center Abandon Rate Innovation Government 153

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Already know what matters?

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Social Media Tools Analysis Analytics 77

NetBase

JULY 22, 2019

Updated July 2019. Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. Social Media Analytics Strategizing Starts Here. With the rise of social media, any marketing efforts not based in human connection are simply relegated to background noise, an unwelcome intrusion.

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Social Media Analytics How To Entertainment 61

NetBase

JULY 3, 2019

We’re here to help with nine niche audiences that social analytics reveals for brands and agencies – an ‘off the beaten path’ collection to inspire exploration, ideation, and (very likely) category domination! Every day’s a holiday with social analytics – particularly when it’s powered by Next Generation AI. Let’s check ‘em out!

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Analytics Brands Trends Ecommerce 49

West Monroe

DECEMBER 6, 2019

Thousands of Salesforce community members converged in San Francisco last week for Dreamforce 2019. This telephony tool will seamlessly integrate with Amazon Connect and will allow calls to be auto-transcribed and then analyzed by Einstein to provide moment-in-time service suggestions based on keywords.

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Self Service Customer Centricity Financial Contact Center 52

TechSee

DECEMBER 31, 2019

As 2019 comes to a close, they must better prepare for the new decade and beyond. Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

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Trends Customer Service Self Service Contact Center 136

Kitewheel

JUNE 20, 2019

2019 Highlights. Here at Kitewheel, we just released the State of Customer Journey Report 2019. This is our biggest data analytical report to date, with over 10 Billion digital and in-person customer interactions tracked and recorded. Another year and so many more customer journeys to analyze.

Customer Journeys 45

Customer Journeys Omni-Channel B2C B2B 45

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! How advanced image analytics and AI technology helps brands gather better insights. And then there’s advanced image analytics, which makes a difference here, of course.

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eBook Strategy Analytics Brands 56

SurveySparrow

MARCH 16, 2019

Top 20 Marketing Agency Partner Programs for 2019. In fact, they call themselves the ‘agency program to end all agency programs’, thanks to the partnerships with companies like HubSpot, Wistia, SeventhSense, VOIQ and our integrations with platforms like Facebook Ads, Google AdWords, and Google Analytics. Total win-win! That is a fact.

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Marketing Social Media e-support Video 75

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product.

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Brands Social Media Roadmap Contact Center 221

Oracle

AUGUST 1, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Leveraging Connected Data Across the Marketing Lifecycle. Here are 5 of the upcoming, must-see commerce sessions.

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