NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Inclusiveness with a Focus on Generations Y and Z.

Social Media 83

Social Media Marketing Conference Analytics 83

NICE inContact

FEBRUARY 14, 2019

The Interactions 2019 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. Make sure to get the most out of your visit by planning in advance with the Interactions 2019 Agenda Preview ! Expivia Interaction Marketing Group, Inc. Brightway Insurance. Ciox Health.

Interaction 159

Interaction Insurance Conference Analytics 159

Vonage

JANUARY 30, 2019

It’s never been easy to find talent in competitive markets. Additionally, quality insights need to scale which is why the introduction of interaction analytics makes such a transformational impact. You can hear more from Martin on his predictions for 2019 by watching our webinar on-demand here. Expanding The Talent Pool.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. This is a dangerous game.

Social Media 65

Social Media Report Survey Marketing 65

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

C3Centricity

DECEMBER 1, 2020

Earlier this year I wrote about the impact of AI and ML on digital marketing. The article is called “ AI and ML are Taking Digital Marketing to the Next Level.” So are you training yourself to think more, improve your memory and polish up your analytical skills? Smart Marketing is Responsible Marketing.

Marketing 177

Marketing Customer Centricity Industry Data 177

Optimove

JUNE 6, 2019

For the second year in a row, Gartner included Optimove in their Magic Quadrant for Multichannel Marketing Hubs. This marks our third entry into a Magic Quadrant (after appearing in Gartner’s Magic Quadrant for Digital Marketing Analytics, in October 2017), and we couldn’t be more proud. Orchestration Anyone?

Marketing 72

Marketing Analytics Ecommerce Advertising 72

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 138

Analytics Innovation Customer Experience Analysis 138

NetBase

AUGUST 1, 2019

Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. It presents findings from a comprehensive survey of 588 senior EMEA marketers, sharing what they’re doing to get and stay ahead of competitors, and how you can do the same.

Social Media 53

Social Media Report Survey Marketing 53

Optimove

MAY 21, 2019

Gartner Magic Quadrant for Multichannel Marketing Hubs, 2019. Gartner’s Magic Quadrant series analyzes technology vendors active in markets and presents each one’s competitive positioning in a four-quadrant chart. Market overview. Gartner: Magic Quadrant for Multichannel Marketing Hubs.

Analysis 75

Analysis Analytics Report Technology 75

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. Analytics and Data Management. AI, Bots & RPA. times greater revenue from customer referrals. www.upstreamworks.com.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

NetBase

JANUARY 4, 2019

Sweeping predictions about any social platform are dangerous to make, but this one feels like a sure thing – businesses that aren’t bringing their A game to Instagram in 2019 will feel it before the end of the year. All of this information is, of course, marketing gold in itself – but that’s far from all you can uncover.

Marketing 80

Marketing Social Media Consumers Brands 80

SurveySparrow

MARCH 16, 2019

The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. Top 20 Marketing Agency Partner Programs for 2019. Not to brag, but we do have one of the best marketing agency partner programs and we are a fair judge of fellow-programs. What’s more.

Marketing 75

Marketing Social Media e-support Video 75

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 111

Trends Marketing Social Media Advertising 111

Oracle

JANUARY 30, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Over 40 of these sessions will focus specifically on marketing trends and technologies. Ready to register for Modern CX 2019?

Marketing 45

Marketing Customer Experience B2C Conference 45

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. MWC Barcelona 2019 Self-Service Sessions not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Alliance by IFS

AUGUST 16, 2019

Amelia Island, FL (August 16, 2019) — Astea International Inc., One of the key themes of Field Service Amelia Island 2019 is exploring how service organizations can provide better service and business outcomes by leveraging IoT data ,” said Emily Hackman, Executive Director of Global Marketing at Astea International.

Software 77

Software Conference Customer Satisfaction Connections 77

Eptica

APRIL 12, 2019

Date: Friday, April 12, 2019 Author: Pauline Ashenden - Marketing Manager Analyzing CX sentiment in 2019. Published on: April 12, 2019. Eptica will next be exhibiting at the CX Marketing Summit 2019 in June - if you are coming along, do visit us there. Share this page on: Tweet.

Conference 76

Conference Self Service Fashion Ecommerce 76

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. This design focus helped Samsung achieve a record revenue of $221.6

e-support 156

e-support Financial Case Study Banking 156

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. And what better way of doing this than exploring the 2019-20 Contact Babel UK Contact Centre Decision-Makers’ Guide , sponsored by Enghouse Interactive.

Self Service 75

Self Service Customer Service Social Media NPS 75

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern Customer Experience 2019? How to Be a Storytelling Marketer.

Customer Experience 71

Customer Experience Conference Chatbots Ecommerce 71

SurveySparrow

SEPTEMBER 29, 2019

According to Forbes, ‘Improving revenues using BI is now the most popular objective enterprises are pursuing in 2019’. Business Intelligence tools help you to perceive the market trends , collect data and unravel insights from the data to put together robust strategies for a thriving business. So, are you all set to up your game?

Tools 73

Tools Self Service Analysis Analytics 73

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 64

Trends Marketing Social Media Advertising 64

NetBase

DECEMBER 3, 2019

Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. The 2019 Consumer Experience Analytics Report: EMEA has answers! Overall, the job titles of those surveyed gave a strong sense of businesses taking social analytics insight seriously. Web analytics.

Report 52

Report Analytics Entertainment Survey 52

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. Kitewheel also saw a surge of interest from brands and agencies in markets that are just beginning to bring customer journeys to life. Key Customer Journey Trends in 2019.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019. Stefan Thomke, MIT Sloan Management Review.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken. My Comment: You want happy customers?

Customer Journeys 105

Customer Journeys Customer Service B2B Social Media 105

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Already know what matters?

Social Media 77

Social Media Tools Analysis Analytics 77

NetBase

DECEMBER 14, 2018

As we discussed in our 2019 predictions post , we know that Artificial Intelligence (AI) is going to play a bigger role in social analytics moving forward. Of course, we’ve already incorporated AI into the technology that enables our social analytics solutions. How does that impact social analytics ? Here’s the low-down.

Analytics 62

Analytics Course Consumers Technology 62

Forrester's Customer Insights

MAY 15, 2024

This is another big change for the Security Analytics Platform market, which has been undergoing a rollercoaster of activity the past few years, from Microsoft announcing Sentinel in 2019, to Cisco’s acquisition of Splunk, to XDR vendors shooting their shot, to vendor […]

Analytics 67

Analytics Marketing Company Trends 67

ProProfs Chat

FEBRUARY 13, 2019

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Now that you have realized how customer service experience affects your business results, it’s time you strategize and follow these customer service trends in 2019. Trend #1 – Human Touch remains Paramount.

Self Service 78

Self Service Social Media Omni-Channel Trends 78

NetBase

MAY 2, 2019

What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. On the more traditional side, agencies like Octagon use netnography to find celebrity influencers in the entertainment sports marketing space. Reach out to learn how AI-boosted Analytics can level up your efforts!

Engagement 71

Engagement Entertainment Sports Social Media 71

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. This will not be the case for long though, as online is becoming its own best marketing tool, promoting its own necessity just by existing! And for good reason. Understanding Streaming Media is Time Well Spent.

Analytics 52

Analytics Consumers Connections Advertising 52