TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

Joe Rawlinson

DECEMBER 18, 2018

In 2019, you will need to focus on complex long-form content, experiment with formats, and pay more attention to your distribution channels and commitment. Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019. However, this doesn’t change the fact that email marketing has one of the highest ROI.

Ecommerce 92

Ecommerce Tips Marketing Omni-Channel 92

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Experience Investigators by 360Connext

JANUARY 28, 2020

Several reports on the biggest CX Challenges (as ranked by CX professionals) include proving ROI and developing and maintaining executive-level CX understanding and commitment among their top three concerns. Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? They can reach any demographic at any time, thanks to the increasing addiction we all have to our mobile phones, and create an authentic, genuine connection with followers that’s more powerful than word-of-mouth. It depends on who you ask. Are they correct? And certainly more viral.

eBook 55

eBook Marketing Comparison Analysis 55

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. In 2019, with support from partner Betasquad , Deloitte Brazil leveraged Oracle Eloqua to better orchestrate teams and processes.

ROI 40

ROI Self Service B2B Knowledge Base 40

SurveySparrow

SEPTEMBER 21, 2020

And in this blog, we’ll discuss how online surveys increase ROI. And, what’s more rewarding is the fact that online surveys can increase your business ROI like never before. By the end of the article you’ll learn how to gain lifetime leads with high ROI, that too without investing huge sums of money or time.

ROI 45

ROI Survey Return on Investment Social Media 45

SurveySparrow

MARCH 16, 2019

Top 20 Marketing Agency Partner Programs for 2019. Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Zapier allows users to connect apps they use every day to automate tasks and save time.

Marketing 75

Marketing Social Media e-support Video 75

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Leveraging Connected Data Across the Marketing Lifecycle. Here are 5 of the upcoming, fascinating marketing sessions.

Marketing 47

Marketing B2C Roadmap ROI 47

Centercode

JANUARY 28, 2019

The 2019 Customer Validation Industry Report showed that despite the high emphasis companies place on customer insights, many professionals are still struggling to get the resources they need. More than half of the respondents in the 2018 Customer Validation Industry Report said they don’t have enough time to demonstrate ROI.

Tips 63

Tips Analysis ROI Metrics 63

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Brands that don’t connect at a human, personal level may never break through the noise. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1. Already know what matters? AdEspresso. Owlmetrics.

Social Media 77

Social Media Tools Analysis Analytics 77

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? They can reach any demographic at any time, thanks to the increasing addiction we all have to our mobile phones, and create an authentic, genuine connection with followers that’s more powerful than word-of-mouth. It depends on who you ask. Are they correct? And certainly more viral.

Marketing 40

Marketing eBook Comparison Analysis 40

Lithium

DECEMBER 28, 2020

Citing Cigna’s Body-Mind Connection campaign , Kristel described how the brand created a video with the help of Queen Latifah, Nick Jonas, and Ted Danson, which all three stars shared on their social media channels. Proving the ROI of customer engagement is possible. Yes, numbers. And not the vanity kind. And not the vanity kind.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

ECXO

JULY 8, 2024

This approach is challenging because decisions made using enterprise technology may require clarifying for customers and users how each interaction and process can impact their finances, existing customer relationships, partnerships, and ultimately, retention, ROI, loyalty, and growth. Financially, Xiaomi’s revenue increased from $12.6

e-support 156

e-support Financial Case Study Banking 156

Bold360

JANUARY 2, 2020

So for my last episode in 2019, I wanted to look back at what I’d learned from those conversations. You can spend a lot of time and energy and really not see the ROI. Now, though, we’re starting to see those virtual agents connect to other systems. Subscribe via iTunes , Spotify and more. I did 50 podcasts this year.

Virtual Agent 59

Virtual Agent Chatbots Contact Center Knowledge Base 59

TechSee

JUNE 10, 2021

As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. Deal with Data Analytics. billion devices.

Self Service 207

Self Service Innovation Analytics Transportation 207

NetBase

JANUARY 1, 2019

It’s 2019 and time for another fast-paced year where brands are made and broken at the speed of social. This is another way Lloyds Bank uses NetBase – to assess risk using automated alerts about damaging keywords connected to their brand. Thank goodness for real-time dashboards. What’s the best party that ever happened?

Social Media 62

Social Media Tips Banking Sports 62

Alliance by IFS

DECEMBER 18, 2018

With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. Key 2019 Trends Amongst Service Centric Manufacturers: Learn how “as-a-service” offerings blur the lines between products and services so that you can stay ahead in 2019. We hope you enjoy them.

Resources 83

Resources Infographics ROI Social Media 83

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Brands that don’t connect at a human, personal level may never break through the noise. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1. Already know what matters? Price: Request a demo.

Social Media 52

Social Media Tools Analysis Analytics 52

Comm100

NOVEMBER 18, 2021

Find out for yourself – Chatbot ROI Calculator. By December 2019, as many as 91% of chats were being resolved by the chatbot, representing over 6,400 chats daily. They knew that creating a personal connection with the students was essential to the event’s success. When introducing chatbots, the efficiencies only grow.

Chatbots 190

Chatbots Video Wait Times Ecommerce 190

CloudCherry

FEBRUARY 20, 2019

Most teams understand that customers want to connect with them on a variety of channels. CX teams have a big opportunity to connect with customers here. Finally, in 2019 receiving real-time notifications from detractors is table-stakes. You need a direct ROI model to prove your value to the business.

Strategy 273

Strategy CEM Analysis Self Service 273

SurveySparrow

JULY 17, 2019

Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar. It is accessible, irrespective of network connectivity issues and auto-save the survey answers. The solution aids you to collect feedback from any device that has internet connectivity.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. In 2019, the big loyalty trends will revolve around aligning the design of traditional points programs with broader business objectives – and undoing the divergence we’ve seen in recent years.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Maru/HUB

JANUARY 17, 2018

billion by 2019, the customer analytics market from $1,623.2 Today’s Customer Experience analytics programmes are substantial investments to businesses and therefore demand ROI. The problem CX managers face is how to demonstrate ROI. billion in 2014 to $8.39 million to $4,054.9 million in the same time period.

Customer Experience 106

Customer Experience CEM Omni-Channel ROI 106

Lithium

JUNE 17, 2019

It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals. According to Gartner, “Despite overall marketing expense budgets remaining flat, 62% of marketing leaders expect to increase spend on social marketing in 2019.”

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 17, 2019

It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals. According to Gartner, “Despite overall marketing expense budgets remaining flat, 62% of marketing leaders expect to increase spend on social marketing in 2019.”

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

JUNE 17, 2019

It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals. According to Gartner, “Despite overall marketing expense budgets remaining flat, 62% of marketing leaders expect to increase spend on social marketing in 2019.”

ROI 40

ROI Social Media Advertising Customer Care 40

NetBase

JULY 3, 2020

In 2019, 47+ million Americans traveled over 50 miles to celebrate with family and friends. In 2019, over $1 billion was spent on fireworks. And a whopping $1B+ was spent on fireworks in 2019! Budweiser creates a winning campaign with its can design honoring troops , but others may be struggling to find a way to connect.

Brands 95

Brands Marketing Travel Advertising 95

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . With an amazing NPS score of 87.5, Optimum Agility – Zoom. Strongest Impact – Avero.

NPS 54

NPS Connections Customer Centricity Customer Success 54

Alliance by IFS

DECEMBER 18, 2018

With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. Key 2019 Trends Amongst Service Centric Manufacturers: Learn how “as-a-service” offerings blur the lines between products and services so that you can stay ahead in 2019. We hope you enjoy them.

Resources 62

Resources Infographics ROI Social Media 62

Customer Bliss

SEPTEMBER 12, 2019

Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Identify and focus on customer behavior movement as a result of priority experiences to establish connection and ROI to customer-driven growth. Manage priority experience processes proactively to earn customer growth.

Chief Customer Officer 135

Chief Customer Officer Customer Journeys Leadership Metrics 135

Lithium

SEPTEMBER 12, 2019

Citing Cigna’s Body-Mind Connection campaign , Kristel described how the brand created a video with the help of Queen Latifah, Nick Jonas, and Ted Danson, which all three stars shared on their social media channels. Proving the ROI of customer engagement is possible. Yes, numbers. And not the vanity kind. And not the vanity kind.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

Citing Cigna’s Body-Mind Connection campaign , Kristel described how the brand created a video with the help of Queen Latifah, Nick Jonas, and Ted Danson, which all three stars shared on their social media channels. Proving the ROI of customer engagement is possible. Yes, numbers. And not the vanity kind. And not the vanity kind.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

NOVEMBER 16, 2018

It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals. According to Gartner, “Despite overall marketing expense budgets remaining flat, 62% of marketing leaders expect to increase spend on social marketing in 2019.”

ROI 40

ROI Social Media Advertising Customer Care 40

Lithium

NOVEMBER 16, 2018

It also provides valuable insight into how social marketers should be thinking about their programs going into 2019 and how to ensure their technology investments support their goals. According to Gartner, “Despite overall marketing expense budgets remaining flat, 62% of marketing leaders expect to increase spend on social marketing in 2019.”

ROI 40

ROI Social Media Advertising Customer Care 40