Vonage

JANUARY 30, 2019

Technology-Enabled Innovation. In addition to the standard set of customer engagement frameworks the industry is accustomed to choosing from, expect to see service design led innovations from disruptive vendors and ambitious in-house teams. The other is the interchange between live and virtual assistance. New Teamwork Now Needed.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive. The next drive-in could be in your car.

Innovation 78

Innovation Entertainment Report Consumers 78

Alida

JULY 15, 2019

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards. These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness.

Customer Centricity 140

Customer Centricity Innovation Customer Insights Customers 140

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 115

Innovation Resources Entertainment Sports 115

BlueOcean

JANUARY 22, 2019

Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge. Netflix knows that you love British legal dramas starring a strong female lead – and in 2019, that’s okay and not at all creepy. No matter which way you cut it – 2019 will be a year of change. Related Articles.

Consumers 204

Consumers Trends Customer Experience Strategy 204

NICE inContact

NOVEMBER 6, 2018

Interactions 2019 welcomes actor, investor, entrepreneur and philanthropist, Ashton Kutcher, as keynote speaker! Register today for Interactions 2019, and don’t miss your exclusive opportunity to hear Ashton Kutcher discuss his life, career and passions. The post Interactions 2019 Welcomes Ashton Kutcher as Keynote Speaker!

Interaction 120

Interaction Innovation Technology Company 120

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond.

Innovation 52

Innovation Sports Financial Healthcare 52

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. We know that innovation is the key to being successful in the digital age, so we want to equip your organization with the innovative tools to make you a leader in your field.

Innovation 67

Innovation User Experience Connections Culture 67

NICE inContact

FEBRUARY 19, 2019

As a speaker at Interactions EMEA 2019 , which boasts a compelling agenda featuring five user group tracks with over 25 highly attended breakout sessions, you’ll have the opportunity to share your story and enhance the knowledge and skills of your industry peers and to help shape the future of customer experience.

Innovation 120

Innovation Conference Customer Experience Interaction 120

Talkdesk

FEBRUARY 18, 2019

If you were there, you might remember hearing the term “Experience Innovation” as part of the Talkdesk keynote. The post 3 Reasons Why Experience Innovation Will Drive Change in 2019 appeared first on Talkdesk. I was intrigued from the moment I heard it. But is it really magic?

Innovation 50

Innovation Customer Experience Call Center Customers 50

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Achieving true omnichannel support was a focus of many organizations in 2019. Kustomer 2019 Developments. The Rise of AI and ML.

e-support 68

e-support Omni-Channel Case Study Comparison 68

Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. Stay tuned as we add more interviews and insights below.

Retail 100

Retail Customer Experience Omni-Channel Trends 100

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

Trends 88

Trends Customer Experience Self Service Social Media 88

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

Innovation 77

Innovation Healthcare Government Chatbots 77

Optimove

MAY 22, 2019

The post EGR Marketing and Innovation Awards 2019 appeared first on Optimove.

Innovation 40

Innovation Marketing 40

Clarivate

FEBRUARY 10, 2022

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Download our report for insights into the South and Southeast Asia innovation landscape. Addressing these issues in recent years has tested resiliency and demonstrated the importance of adaptability and speed in innovation.

Report 52

Report Innovation Government Competitive Advantage 52

ShepHyken

JULY 22, 2019

My Comment: Innovation guru Josh Linkner writes about his experience at a French restaurant in New Orleans. Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. The post 5 Top Customer Service Articles for the Week of July 22, 2019 appeared first on Shep Hyken.

Social Media 121

Social Media Customer Service Trends Tips 121

UserReplay

NOVEMBER 23, 2020

Black Friday generated more than $7 billion in the United States alone in 2019, so it’s a huge deal for online brands. In 2020, it’s all about innovation. Innovating in marketing, innovation in service, and innovation in customer experience. Here’s why, and […].

Innovation 52

Innovation Sales Brands Marketing 52

Alliance by IFS

NOVEMBER 15, 2018

In this new video interview, Field Service News sits down with Astea’s Managing Director – EMEA John Hunt to explore the key trends for service-centric manufacturers as we head into 2019. As we prepare for 2019, there are a few key trends that stand out among service-centric manufacturers.

Trends 77

Trends Video Social Media Software 77

datastax

JANUARY 2, 2019

With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Here are the top six data management trends for 2019: Analytics, analytics, analytics . To this end, data governance will become increasingly prominent in 2019 and beyond.

Trends 105

Trends Data Management Government 105

Forrester's Customer Insights

NOVEMBER 8, 2018

As we move into 2019, Forrester sees digital transformation as a continued driving force for the software industry, pushing teams to accelerate their innovative efforts.

Innovation 44

Innovation Software Tools Industry 44

Alliance by IFS

MARCH 18, 2019

Visit Astea’s Asia-Pacific team at Total Facilities 2019 where industry professionals showcase leading innovation and thinking for driving efficiency and productivity through world-class FM. The post Astea Sponsors Total Facilities 2019 in Sydney appeared first on Astea. Click here for more information or to register.

Groups 89

Groups Call Center Software Industry 89

Forrester's Customer Insights

MAY 6, 2019

Well, we aren’t economists, so we are going to revisit Forrester’s 2019 CIO predictions to see if they have come to fruition. They say the best thing about being an economist is making your next prediction and not telling people why your last prediction may have been wrong. Let’s review. Things We Feel Really Good […].

Innovation 52

Innovation Technology Customers 52

Talkdesk

NOVEMBER 27, 2019

As we approach the season of giving thanks, which is also near the end of the year, it’s an appropriate time to reflect and appreciate 2019. And yet, 2019 had more in store for Talkdesk. For 2019, Talkdesk was positioned in the Leaders quadrant based on both ability to execute and completeness of vision.

Contact Center 76

Contact Center Marketing Innovation Report 76

SMG CX

MAY 15, 2019

In today’s dynamic marketplace, innovation is paramount to your brand’s success. One can’t simply run on autopilot and believe what works today will hold up tomorrow. But it’s not just a matter of changing for the sake of change—to remain relevant and gain competitive ground, your brand must evolve.

Innovation 40

Innovation Brands Employee Engagement Engagement 40

Alliance by IFS

AUGUST 16, 2019

Amelia Island, FL (August 16, 2019) — Astea International Inc., One of the key themes of Field Service Amelia Island 2019 is exploring how service organizations can provide better service and business outcomes by leveraging IoT data ,” said Emily Hackman, Executive Director of Global Marketing at Astea International. “We 214-597-8200.

Software 77

Software Conference Customer Satisfaction Connections 77

Alliance by IFS

MARCH 28, 2019

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. The post [VIDEOS] Aberdeen State of Service 2019 appeared first on Astea. Delighting Empowered Customers.

Video 90

Video Customer Satisfaction Customer Centricity Knowledge Base 90

Alliance by IFS

JUNE 27, 2019

A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. Driving innovation through the service lifecycle. Bringing Field Service into the Future. Download Whitepaper.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

Forrester's Customer Insights

JULY 22, 2019

Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? How do we manage innovation when we’re busy with incremental improvements? What this shows is that many companies know that innovation is important — and they’re right. Innovation is crucial […].

Innovation 47

Innovation Technology Management Company 47

Optimove

FEBRUARY 13, 2020

We’re proud to say that a lot of our innovation stems from these areas and from our continued effort to conquer the CRM challenge through cutting-edge advancements such as real-time, self-optimizing journeys. So now, without further ado, we present you with the 2019 Optimove Year in Review. Key Performance Indicators. What Lies Ahead.

CRM 52

CRM Comparison Communication Groups 52

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Which is the only way to roll if you want to get ahead in 2019.

Social Media 83

Social Media Marketing Conference Analytics 83

Wired and Dangerous

NOVEMBER 10, 2019

We filed the clever set of rules away but have recently dusted them off for a fresh look at innovative service. Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity.

Customer Service 105

Customer Service Innovation Travel Study 105

Qualtrics

MARCH 14, 2019

X4 2019 saw over 10,000 of the world’s Experience Management leaders gather in Salt Lake City for the biggest XM event ever seen. Here’s everything you need to know about the latest CX innovations from X4 Summit 2019: World-class customer experience in the palm of your hand. See the XM benchmarks in action. Book a demo.

Innovation 46

Innovation Customer Experience B2B B2C 46