AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 115

Innovation Resources Entertainment Sports 115

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive. The next drive-in could be in your car.

Innovation 78

Innovation Entertainment Report Consumers 78

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Inclusiveness with a Focus on Generations Y and Z.

Social Media 83

Social Media Marketing Conference Analytics 83

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

Optimove

MAY 22, 2019

The post EGR Marketing and Innovation Awards 2019 appeared first on Optimove.

Innovation 40

Innovation Marketing 40

Talkdesk

NOVEMBER 27, 2019

As we approach the season of giving thanks, which is also near the end of the year, it’s an appropriate time to reflect and appreciate 2019. And yet, 2019 had more in store for Talkdesk. For 2019, Talkdesk was positioned in the Leaders quadrant based on both ability to execute and completeness of vision.

Contact Center 76

Contact Center Marketing Innovation Report 76

BirdEye

MAY 6, 2021

There’s a reason why Birdeye is the #1 Experience Marketing platform on the market. Birdeye has been named an overall leader in categories as diverse as SMS Marketing, Experience Management, and Online Reputation Management for 12 consecutive quarters. G2 SMS Marketing Awards – 8 awards. 2021 G2 Spring awards.

Marketing 98

Marketing Social Media Chatbots Software 98

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond.

Innovation 52

Innovation Sports Financial Healthcare 52

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours.

Marketing 198

Marketing Technology Customer Centricity Conference 198

Oracle

NOVEMBER 26, 2019

As 2020 is quickly approaching, it’s time to consider those resolutions and look forward to starting with a clean marketing slate in the New Year. But first, let’s take a look back at 19 pet peeves that really irked the marketing pros and defined many of the faux pas and questionable marketing tactics of 2019.

Marketing 85

Marketing Social Media B2C Advertising 85

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. It is now possible to have fully-customizable definitions of an offline form, creating new mobile experiences, previously not seen anywhere in the market. . Dynamic Rules Tracer. Bizagi Forms Designer.

Innovation 67

Innovation User Experience Connections Culture 67

ShepHyken

JULY 22, 2019

My Comment: Companies are using social media customer care/service to increase loyalty and gain market share. My Comment: Innovation guru Josh Linkner writes about his experience at a French restaurant in New Orleans. Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal.

Social Media 121

Social Media Customer Service Trends Tips 121

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. Marketing needs data.

Innovation 77

Innovation Healthcare Government Chatbots 77

Optimove

JUNE 6, 2019

For the second year in a row, Gartner included Optimove in their Magic Quadrant for Multichannel Marketing Hubs. This marks our third entry into a Magic Quadrant (after appearing in Gartner’s Magic Quadrant for Digital Marketing Analytics, in October 2017), and we couldn’t be more proud. Always looking to improve.

Marketing 72

Marketing Analytics Ecommerce Advertising 72

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Achieving true omnichannel support was a focus of many organizations in 2019. Kustomer 2019 Developments. The Rise of AI and ML.

e-support 68

e-support Omni-Channel Case Study Comparison 68

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle.

Marketing 47

Marketing B2C Roadmap ROI 47

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

Trends 88

Trends Customer Experience Self Service Social Media 88

UserReplay

NOVEMBER 23, 2020

Black Friday generated more than $7 billion in the United States alone in 2019, so it’s a huge deal for online brands. In 2020, it’s all about innovation. Innovating in marketing, innovation in service, and innovation in customer experience. Here’s why, and […].

Innovation 52

Innovation Sales Brands Marketing 52

Optimove

JUNE 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The rapid growth of the iGaming sweepstakes industry offers marketers a huge opportunity to gain market share. Key Takeaways: Optimove is expanding its CRM marketing solutions to the rapidly growing iGaming sweepstakes sector.

CRM 52

CRM Company Marketing Sports 52

Alliance by IFS

MARCH 18, 2019

Visit Astea’s Asia-Pacific team at Total Facilities 2019 where industry professionals showcase leading innovation and thinking for driving efficiency and productivity through world-class FM. The post Astea Sponsors Total Facilities 2019 in Sydney appeared first on Astea. APi Group, Inc.,

Groups 89

Groups Call Center Software Industry 89

Alliance by IFS

AUGUST 16, 2019

Amelia Island, FL (August 16, 2019) — Astea International Inc., One of the key themes of Field Service Amelia Island 2019 is exploring how service organizations can provide better service and business outcomes by leveraging IoT data ,” said Emily Hackman, Executive Director of Global Marketing at Astea International.

Software 77

Software Conference Customer Satisfaction Connections 77

C3Centricity

JANUARY 18, 2020

consumer #brand #Marketing Click To Tweet. I for one enjoy shopping because I am always on the lookout for the latest introductions and innovations. Brand management is essential to a healthy business, but marketing has one of the quickest promotion ladders of many professions. Brand #Marketing #BrandPortfolio Click To Tweet.

Brands 218

Brands Retail Consumers Innovation 218

Alida

DECEMBER 3, 2019

Over the past 15+ years of working for software companies of all sizes and serving many different markets, I’ve noticed a few constants. Oh wait, aren’t all businesses dependent on customers?

Software 208

Software Marketing Customer Experience Company 208

Alliance by IFS

AUGUST 13, 2019

HORSHAM, PA (August 15, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers. 215-682-2500.

Software 88

Software Report Customer Success Case Study 88

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. According to Grand View Research , the global chatbot market will reach $1.25 Chatbots take customer service to the next level. billion by 2025.

Innovation 105

Innovation Chatbots Healthcare Brands 105

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

TechSee

MAY 21, 2019

Research indicates that over the next five years, the emotion analytics market will register a 60.8% CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee.

Analytics 138

Analytics Innovation Customer Experience Analysis 138

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Read on and see what can inspire you to develop innovative customer experiences in the emerging new year and new decade. .

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Alliance by IFS

MARCH 28, 2019

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. The post [VIDEOS] Aberdeen State of Service 2019 appeared first on Astea. Delighting Empowered Customers.

Video 90

Video Customer Satisfaction Customer Centricity Knowledge Base 90

Optimove

FEBRUARY 13, 2020

We’re proud to say that a lot of our innovation stems from these areas and from our continued effort to conquer the CRM challenge through cutting-edge advancements such as real-time, self-optimizing journeys. So now, without further ado, we present you with the 2019 Optimove Year in Review. Key Performance Indicators. What Lies Ahead.

CRM 52

CRM Comparison Communication Groups 52

Talkdesk

FEBRUARY 5, 2019

Enterprise Connect 2019 is only two months away and we couldn’t be more excited. Learn how to do just that at our session “Creating Effortless Experiences” with Patrick Russell, Talkdesk’s Principal of Product Innovation Marketing, on March 19th at 1:30 in Osceola 1.

Connections 76

Connections Competitive Advantage Contact Center Innovation 76

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty. Share this page on: Tweet.

Consumers 71

Consumers Brands Social Media Measurement 71

Alliance by IFS

MARCH 6, 2019

Watch the Aberdeen on-demand webinar ‘State of Service 2019’ to learn what it takes to be a best-in-class service leader. This is an important investment since it provides vital information to a firm’s sales and marketing teams to effectively analyze customer behavior and cater to their specific needs.

CEM 90

CEM Self Service Customer Satisfaction Technology 90

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. One is their consumer market, and the other is their dealer market.

Automotive 84

Automotive Innovation Video Consumers 84

C3Centricity

DECEMBER 31, 2018

Is it Time to Do Away with Market Research Departments? . This post shares the highlights of recent research into how market research departments can become true business partners, rather than being viewed as a mere cost center. It also shares ten steps to reinventing and upgrading your market research department. Thanks. .

Brands 208

Brands Strategy Customer Journeys Infographics 208