Eptica

JUNE 12, 2019

Date: Wednesday, June 12, 2019 Author: Guest author: Annette Franz 11 Tips to Ensure You Achieve ROI from Your VoC Program. Published on: June 12, 2019. How can brands make sure that their VoC programs deliver ROI? How can brands make sure that their VoC programs deliver ROI? You’ve done that, right?

ROI 122

ROI Tips Customer Journeys Metrics 122

Beyond Philosophy

JANUARY 25, 2019

It is time for all Customer Experience professionals to champion the ROI of their Customer Experience. Too few organizations can demonstrate an ROI in actual figures. Moreover, the Customer Experience internal marketing needs to include ROI for Customer Experience. The problem is many of our champions do not know how. <!–more–>

Customer Experience 92

Customer Experience ROI Consulting Customer Experience Professionals 92

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Still, there’s some sound wisdom in this way of thinking.

Customer Service 102

Customer Service ROI Customer Service Training CRM 102

SurveySparrow

MARCH 16, 2019

The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. Top 20 Marketing Agency Partner Programs for 2019. Not to brag, but we do have one of the best marketing agency partner programs and we are a fair judge of fellow-programs. What’s more.

Marketing 75

Marketing Social Media e-support Video 75

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! Why are influencers the most powerful marketing tactic at your disposal? It depends on who you ask. Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle.

Marketing 47

Marketing B2C Roadmap ROI 47

NetBase

JULY 3, 2020

Will 4th of July marketing fizzle out this year? In 2019, 47+ million Americans traveled over 50 miles to celebrate with family and friends. In 2019, over $1 billion was spent on fireworks. And a whopping $1B+ was spent on fireworks in 2019! And this is where consumer and market intelligence can offer insight.

Brands 95

Brands Marketing Travel Advertising 95

Alida

SEPTEMBER 30, 2016

The online community market is now approaching $1 billion in value, and it’s a space that’s projected to continue to grow. Online communities have measurable, proven ROI. The worldwide online communities market will reach $1.2 billion by 2019 , according to advisory firm IDC. TWEET THIS STAT ). TWEET THIS STAT ).

ROI 100

ROI e-support Sports Study 100

ShepHyken

AUGUST 19, 2019

They look specifically at the customer service experience of 500 US-based brands in “high-growth mode” in the month of May 2019. With excessive turnover in contact centers impacting metrics, keeping great agents is good ROI. 3 Ways Marketing Creates Customer Experience Leadership by Lynn Hunsaker. In many ways, it really is.

Customer Service 122

Customer Service Leadership Ecommerce Culture 122

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! Why are influencers the most powerful marketing tactic at your disposal? It depends on who you ask. Are they correct?

Marketing 40

Marketing eBook Comparison Analysis 40

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. MWC Barcelona 2019 Self-Service Sessions not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Social Media 95

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. By fully understanding the metrics that matter most to a customer , you’ll be best positioned to demonstrate the value and ROI of your solution. . .

e-support 75

e-support Chief Customer Officer Metrics Customer Success 75

Beyond Philosophy

FEBRUARY 11, 2019

In 2002, when I started Beyond Philosophy, no one on the broader market knew I was an expert in Customer Experience (or, frankly, what Customer Experience was). If you can’t produce ROI that justifies your employment, you are not doing your job. FIVE WAYS TO KEEP YOUR CX PROGRAM ALIVE AND WELL IN 2019. So, I told them.

ROI 83

ROI Financial Consulting Social Media 83

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 111

Trends Marketing Social Media Advertising 111

C3Centricity

DECEMBER 31, 2018

Is it Time to Do Away with Market Research Departments? . This post shares the highlights of recent research into how market research departments can become true business partners, rather than being viewed as a mere cost center. It also shares ten steps to reinventing and upgrading your market research department. Thanks. .

Brands 208

Brands Strategy Customer Journeys Infographics 208

SurveySparrow

SEPTEMBER 21, 2020

You can spend millions on developing, designing, and marketing a product. And in this blog, we’ll discuss how online surveys increase ROI. Online Surveys has become a new trend in the world of digital marketing, as it saves your money and time. Marketing and Product Surveys. So what’s the solution here?

ROI 45

ROI Survey Return on Investment Social Media 45

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. As the largest professional services company in the world, Deloitte delivers several service lines to the market.

ROI 40

ROI Self Service B2B Knowledge Base 40

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. It’s no longer just about marketing. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1. Instagram is an important channel – especially if you’re a brand where influencer marketing factors in.

Social Media 77

Social Media Tools Analysis Analytics 77

Forrester's Customer Insights

DECEMBER 6, 2018

Marketers are held to an ever-higher standard of accountability to ROI and business impact. But many marketers struggle to meet these expectations, hampered by long-established habits and lack of knowledge about new data- and analytics-enabled measurement approaches.

Trends 49

Trends Measurement Marketing ROI 49

Experience Investigators by 360Connext

JANUARY 28, 2020

Several reports on the biggest CX Challenges (as ranked by CX professionals) include proving ROI and developing and maintaining executive-level CX understanding and commitment among their top three concerns. Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter.

Technology 52

Technology Marketing ROI Customer Centricity 52

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction. This design focus helped Samsung achieve a record revenue of $221.6

e-support 156

e-support Financial Case Study Banking 156

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! A significant group, falling under “other,” are agencies that defy neat categorization: And, in the report, we’ve compared insight against 2018 results to show you where the market is headed and how you can – and must – adapt. Run more effective marketing campaigns.

Report 52

Report Analytics Entertainment Survey 52

Oracle

OCTOBER 15, 2020

A/B testing allows marketers to determine whether their audience prefers version A of something or version B, and thankfully, it’s easy to do. Both testing and learning hold an important place in a marketer’s arsenal, but they offer different approaches during the setup and analysis. Here are 5 pitfalls to avoid.

Marketing 75

Marketing Consulting Metrics ROI 75

Optimove

AUGUST 26, 2021

See, brands that are great at spending money on acquisition and are getting lots of people to buy with them in the first place – will not be able to make the next leap in revenue and ROI unless they learn how to keep these customers coming back. You might think it’s simple math, right? And oh boy, the differences we’ve found.

Brands 98

Brands Fashion CRM ROI 98

Centercode

JANUARY 28, 2019

The 2019 Customer Validation Industry Report showed that despite the high emphasis companies place on customer insights, many professionals are still struggling to get the resources they need. More than half of the respondents in the 2018 Customer Validation Industry Report said they don’t have enough time to demonstrate ROI.

Tips 63

Tips Analysis ROI Metrics 63

Lithium

OCTOBER 9, 2019

To assist B2C marketers in this, Forrester has completed The Forrester Wave TM : Social Suites, Q4 2019, in which Khoros was named a Strong Performer and performed better than or as well as the competition on 90% of the criteria evaluated. What is The Forrester Wave TM : Social Suites, Q4 2019? Key takeaways for brands.

Social Media 40

Social Media B2C ROI Report 40

Lithium

OCTOBER 9, 2019

To assist B2C marketers in this, Forrester has completed The Forrester Wave TM : Social Suites, Q4 2019, in which Khoros was named a Strong Performer and performed better than or as well as the competition on 90% of the criteria evaluated. What is The Forrester Wave TM : Social Suites, Q4 2019? Key takeaways for brands.

Social Media 40

Social Media B2C ROI Report 40

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

BirdEye

OCTOBER 19, 2023

The discussion features Abhishek Iyer, Senior Product Marketing Manager from Birdeye, and Brian Torres, Digital Marketing Manager at Firstmark Credit Union. Key takeaways from the discussion Google Ads are crucial but the competition is high, making it tough to get good ROI. My name is Abhishek. How are you doing?

How To 111

How To ROI Multi-Channel Advertising 111

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 64

Trends Marketing Social Media Advertising 64

Wootric CX Blog

JANUARY 9, 2019

The G2 Crowd Grid Report for Enterprise Feedback Management (Winter 2019) is a biannual report that shows how the leading customer experience management solutions stack up to one another based on customer satisfaction and market presence. Additional data including customer segments, ROI, and more.

Feedback 40

Feedback Management Comparison ROI 40

Lithium

DECEMBER 28, 2020

Proving the ROI of customer engagement is possible. In a room packed wall-to-wall, digital leaders from Synchrony and SAP shared exactly how they prove ROI, with numbers. Note that proving ROI will look different for every brand as they each have unique goals for social media. Yes, numbers. And not the vanity kind.

Engagement 52

Engagement Social Media ROI Multi-Channel 52

Oracle

JULY 22, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. The AI-Powered Marketer: How to Craft a Next-Gen B2C Marketing Campaign. Visit the registration page.

B2C 40

B2C ROI B2B CRM 40