Top 4 Customer Experience Trends for Financial Services to Expect in 2022
Comm100
DECEMBER 2, 2021
In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. Chatbot domination. Between 2018 and 2020, the adoption of chatbots increased by 67%.
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