Kerry Bodine
OCTOBER 11, 2021
As I looked at Comparably’s recent ranking of the 100 companies with the happiest employees in 2021, something struck me: In one way or another, many of top-scoring companies have a strong focus on customer experience. Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers.
Comm100
MARCH 30, 2021
The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Today’s customers want to connect with their brands whenever, wherever, and however they want. All for free, forever!
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Experience Investigators by 360Connext
OCTOBER 5, 2021
It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. The post Happy CX Day 2021! Maybe you’re not sure where to start because of your title or job description. 4 Ways to be a CX Change Agent at Your Organization.
Calabrio
MAY 3, 2021
David Flores from GreenPath Financial Wellness is named a finalist in the 2021 ICMI Global Contact Center Awards for Best Contact Center Manager. Field offices still exist for those clients who prefer a face-to-face connection, but those with urgent needs now have the opportunity to receive immediate counseling via GreenPath’s contact center.
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online.
Comm100
JANUARY 21, 2021
If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on).
C3Centricity
JANUARY 3, 2022
It has moved from second position, to take the top spot in 2021. The article shows you how to connect with your customers and gather their information. It also has some tips on how to build a good relationship with them and respectfully let them leave if they no longer want to connect with you.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT 6 Ways to Make Your Employees More Human.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,
Speaker: Brian Morin & Helena Chen from SmartAction
2021 has not shaped up to be the live agent apocalypse predicted 5 years ago. Key takeaways: Understand the nature of the 4th industrial revolution & the connection to contact centers. August 11th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT Are we nearing the end of the live agent era?
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. July 8, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Best practices for using customer data to drive return visits.
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