QuestionPro Audience

DECEMBER 4, 2017

What is Wearable Technology? Wearable technology encourages wearers to be more engaged in their health and lifestyle choices. This market is growing at a rapid pace, with 1 in 5 Americans owning a wearable tech device. New wearable technology on the market such as K’Track Glucose may change that.

Technology 199

Technology Exercises Fashion Insurance 199

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! No doubt it will need updating in 2021 when the fallout from the current pandemic becomes clearer. Is this your case?

Technology 194

Technology Analysis Data Consumers 194

Kayako

SEPTEMBER 28, 2022

Janet Balis, CMO Practice Leader for Ernst & Young, said in 2021, “Old truth: You are competing with your competitors. In today’s fluid job market, it’s essential to have quality customer service for internal audiences to retain your best employees and help them perform at their best. Allow Employees to Be Able to Help Themselves.

Technology 156

Technology Self Service Tips Customer Service 156

ShepHyken

APRIL 30, 2021

Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX. He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Customer Service Trends For 2021 . Automating Service-Desk With NLP-Based Chatbots.

Customer Service 150

Customer Service Chatbots Omni-Channel Analytics 150

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Dr. Tami Kim, Assistant Professor of Marketing, Darden School of Business. She holds a doctorate of business administration in marketing from Harvard Business School.

Technology 81

Technology Advertising Customer Experience Professionals Entertainment 81

BlueOcean

OCTOBER 8, 2021

Over the course of my journey into better understanding the CXPA customer experience core competencies, I came away with some key learnings and real-world anecdotes that are especially relevant on the heels of CX Day 2021. You can look to one of our clients in the field of smart technology for a real-life example. Let’s chat today.

Customer Experience 177

Customer Experience Contact Center Culture Study 177

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. This growth is expected to continue: the IoT telecom services market was estimated to grow from $2.90 billion in 2016 to $17.67

Trends 107

Trends Industry Telecommunications Chatbots 107

TechSee

APRIL 21, 2021

According to a 2021 survey, 65% of U.S. Technology plays a large role in facilitating the collaborative call center. Beyond team collaboration, the interconnection of humans with contact center AI technology can be utilized to provide practical decision support during the agent-customer interaction.

Call Center 136

Call Center Self Service Innovation Contact Center 136

CSM Magazine

DECEMBER 17, 2020

As we approach 2021, Michael Tansini at Speechmatics explains how automatic speech recognition can result in better conversations while offering a 360-degree view of customer interactions. In 2021, having better visibility of the insights voice data holds will be essential.

Technology 52

Technology Measurement Video Interaction 52

ShepHyken

MARCH 8, 2021

Why marketing can no longer ignore customer experience by Jason VandeBoom. It is also impossible to ignore its importance to marketing. My Comment: Customer Experience (CX) is marketing. Creating an experience that drives people to your website, your store, or willing to meet with a sales representative is all part of marketing.

Customer Service 146

Customer Service Hospitality Airlines Infographics 146

Clarivate

APRIL 21, 2022

In recent years, Ukraine has developed a reputation as an international information technology (IT) hub. Increased investments in Ukraine’s science, technology and education can also be seen through the scientific publishing lens. Figure 1: Macro level topics 2017-2021 publications. Source: InCites. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

ShepHyken

APRIL 26, 2021

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

Customer Service 141

Customer Service Loyalty Programs Social Media Contact Center 141

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. The chatbot market size is projected to grow from $2.6

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. The author points out the mistake many companies make.

Self Service 133

Self Service Customer Service Customer Journeys B2B 133

Think Customers

JANUARY 11, 2022

A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.” 2021 prediction: Employees will be eager to return to the workplace. 2021 prediction: The economy will bounce back post-pandemic, just as quickly as it declined.

Marketing 52

Marketing Contact Center Omni-Channel Technology 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies.

Connections 93

Connections Conference Innovation Customer Engagement 93

Oracle

JANUARY 27, 2021

With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce. Here are three important trends in ecommerce that will help define 2021. What’s driving this trend for 2021? What does this mean for companies seeking to hone their marketing edge?

Ecommerce 102

Ecommerce Trends Retail Social Media 102

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. Here’s a roundup of our top five takeaways for Customer Success professionals from TSIA Interact 2021. . . TSIA (@TSIACommunity) May 4, 2021. . TSIA (@TSIACommunity) May 4, 2021. .

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Oracle

JANUARY 21, 2021

Here are 21 CX predictions for 2021, informed by some of the top experts of customer experience. Brands will invest in research to learn more about the 2021 buyer. Data held on customers’ needs and motivations changed quickly in 2020, though the data gleaned in the 2020 shifts may no longer be relevant to 2021 consumers.

Social Media 81

Social Media Return on Investment Consumers Contact Center 81

Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Supporting a Distributed Workforce.

Average Handle Time 78

Average Handle Time Contact Center e-support Touchpoint 78

Forrester's Customer Insights

OCTOBER 28, 2020

Agencies in 2021 will begin to resemble software companies, offering combinations of creative and media products bundled with the services to manage them. Read our predictions for agencies in 2021.

Technology 61

Technology Software Management Company 61

GlowTouch

FEBRUARY 19, 2021

GlowTouch a 2021 Global Outsourcing 100 Company. February 19, 2021) – GlowTouch LLC , a Business Process Outsourcing (BPO) company headquartered in Louisville, KY, was recently recognized as one of The Global Outsourcing 100 ® companies by the International Association of Outsourcing Professionals ®. LOUISVILLE, Ky.

Company 98

Company Contact Center Innovation Industry 98

Gainsight

MAY 13, 2021

According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic. The market will continue to grow and evolve. Gartner Market Guide for Customer Success Management Platforms.

Customer Success 52

Customer Success Marketing Management Transportation 52

CSM Magazine

MAY 6, 2024

The result has been new technology and policies to bring our diets into the future. billion in 2021 and it’s expected to more than double by 2030. While this has driven the growth of the fast-food market, it has also opened a space for healthier delivery options. We’ll discuss some of these changes here.

Innovation 52

Innovation Technology Policies Culture 52

SurveySparrow

JANUARY 2, 2021

There is no doubt about the fact that some of the changes in the workplace are sure to set the tone for workplace trends in 2021. Many of the changes that we saw in 2020 might outlast the year, are we ready for what 2021 holds for us? In fact, the year 2021 will bring in a bit more normalcy to our lives, both personal and professional.

Trends 90

Trends Communication Innovation Technology 90

ShepHyken

AUGUST 16, 2021

My Comment: Scaling customer service or CX is about using technology to create a better experience. How Customer Service Technology Helps You Delight and Retain Customers (+ Trends to Follow) by Alejandra Zilak. My Comment: Let’s stay in the technology lane. Top Customer Experience Keynote Speakers for 2021 by Michelle Joyce.

Customer Service 98

Customer Service Social Media Tips Multi-Channel 98

Strativity

MAY 10, 2023

Dries Buytaert, co-founder, chief technology officer, and chief strategy officer at Acquia and creator of Drupal added, “Srijan has long been a top contributor to Drupal and recognized for its deep expertise creating digital experiences based on open technologies.

Technology 52

Technology Marketing ROI Customer Centricity 52

Qualtrics

FEBRUARY 12, 2021

For market researchers, 2020 was catastrophic yet transformative , demanding rapid change and adaptation in order to survive and thrive. As we move from crisis response to future planning, what does the market research landscape look like? Get the complete picture: Download our Market Research Trends Report for 2021.

Industry 43

Industry Marketing Competitive Advantage Trends 43

NobelBiz

FEBRUARY 10, 2023

The earliest mindset of the industry was always to remain in its comfort zone but with the pandemic, they had to learn how to work from home and adopt new technologies. Today contact centers embraced change like never before and I think 2021 will be fantastic. All they had to do is to use omnichannel technology.

Contact Center 52

Contact Center Omni-Channel Social Media Technology 52

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. It highlighted both the reliability of technology and its shortcomings. 2021 will be shaped by companies that have the best understanding of these nuances and the vision to act on them. What’s Ahead in 2021?

Customer Insights 98

Customer Insights ROI Consumers Data 98

Chadwick Martin Bailey

DECEMBER 18, 2020

We’re ready to think and deliver big in 2021 because the need to not just understand, but to empathize and connect with people is more relevant than ever. In 2021, we will bring all of this together to amplify consumer voices and stories to the people who can serve them better.

Connections 95

Connections Innovation Technology Consumers 95

Oracle

APRIL 19, 2021

CX is a catalyst for intertwining the customer journey with virtual reality (VR) and augmented reality (AR) technologies. CX is what a company does to follow through with its marketing claims. More articles like this: 21 CX Predictions for 2021. 7 Customer Preferences Shaping CX in 2021 and Beyond. Definition #6.

Self Service 104

Self Service Customer Experience Healthcare Advertising 104

Optimove

FEBRUARY 10, 2022

2021 was supposed to be “the year after”, The one in which returned to our “old normal”. As we move forward, new, unfamiliar marketing variants make themselves known and say, “deal with us.” Regardless of our strange present, and looming future challenges, that’s just savvy marketing.

CRM 52

CRM B2B Advertising Entertainment 52

Oracle

FEBRUARY 8, 2021

Newer deepfake technology uses AI to create videos showing people saying or doing things they never said or did. Instead of filming individual videos, deepfake technology allows the recipient’s name to be customized automatically in the voice of the speaker. I asked my social followers what they thought about this new technology.

Tips 116

Tips Video Consumers Financial 116