CSM Magazine

OCTOBER 24, 2024

In 2025, a third (33%) of UK retailers polled said they would expand AI use roadmaps to enhance customers’ post-purchase experience in response to the rising issue of ‘where is my order’ (WISMO) enquiries. million to date, following a €9 million investment to accelerate growth in the European markets in 2021.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

Kerry Bodine

DECEMBER 30, 2020

Consider this your high-level roadmap for developing journey maps and using them to drive action. Btw, if you want to learn how to do this yourself, join my bootcamp in Feb/March 2021.). What do you want us to write about in 2021? So, we folded those 10 steps into the five you’ll find in this post. Let us know below!

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

Optimove

NOVEMBER 12, 2020

The post 5 Tips to Build Your Martech Roadmap for 2021 appeared first on Optimove.

Roadmap 52

Roadmap Tips 52

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Follow Phillip on LinkedIn. . Customer Success Around the Web.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. What has changed that our customers need to know about?

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Don’t settle for less than exceptional CX every day CX is critical to retaining and driving business and the mandate to improve it in 2021 will continue. In 2021, Talkdesk will celebrate its 10th anniversary.

Innovation 83

Innovation Contact Center eBook Roadmap 83

C3Centricity

JANUARY 13, 2021

Getting to Yes: A 7-step Roadmap to Successful Project Management. Looking to 2021, I would love to hear what topics you would like me to cover and which are of particular interest to you. In the meantime, we wish you a happy, and above all healthy, New Year and even more success in 2021.

Customer Centricity 279

Customer Centricity Hospitality Customer Journeys Strategy 279

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. 3 social and digital trends to watch in 2021. Mar 11, 2021 • 10am CT. Marketing Roadmap Deep Dive Webinar. Mar 31, 2021. Mar 31, 2021. Mar 31, 2021. Khoros Roadmap Webinar | February 2021. Save Your Spot! Watch On-Demand.

Roadmap 52

Roadmap Analytics Omni-Channel Tips 52

Influitive

MAY 6, 2022

According to LinkedIn, “customer marketing manager” was the third fastest growing job title in the United States in 2021. The post Customer Marketing Summit Recap: Building a Roadmap for a Thriving Program appeared first on Influitive. Today, customer marketing is clearly in the mainstream. The […].

Roadmap 52

Roadmap Marketing Study Customers 52

Gainsight

FEBRUARY 4, 2021

David Kellogg, the prolific and profound SaaS CEO who writes Kellblog, recently shared a set of 2021 predictions, which included this gem : Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. Product roadmap to align to client needs.

Tips 72

Tips Metrics Software B2C 72

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. What has changed that our customers need to know about?

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Lithium

JULY 7, 2021

Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

FEBRUARY 3, 2021

Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Khoros Roadmap Webinar | February 2021. Thank you! _. Former moderator roles : Moderators leaving the team can create future issues if left unchecked. Thanks for the question ! _.

Self Service 52

Self Service Guidelines Roadmap Tips 52

Gainsight

APRIL 8, 2021

Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Talkdesk

NOVEMBER 13, 2020

In 2021, Talkdesk will celebrate its 10-year anniversary. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening. I usually transition to a new quarter focused on what we must accomplish and the action plans to make it all happen. Change can be hard, at least for me.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

Lithium

APRIL 6, 2021

We here at Khoros are proud to continue to offer guidance as you prepare to make 2021 your most incredible yet. _. Marketing Roadmap Deep Dive Webinar. It is up to the brand to meet the customer in the channels they are already familiar with, in unique, personable ways. Click here for more trends to lead your strategy in the new year!

Customer Journeys 52

Customer Journeys B2C Analytics Roadmap 52

C3Centricity

JANUARY 4, 2021

Getting to Yes: A 7-step Roadmap to Successful Project Management. Looking to 2021, I would love to hear what topics you would like me to cover and which are of particular interest to you. In the meantime, we wish you a happy, and above all healthy, New Year and even more success in 2021.

Customer Centricity 156

Customer Centricity Hospitality Customers Customer Satisfaction 156

CX Centric

OCTOBER 4, 2021

CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

ChurnZero

DECEMBER 22, 2020

From personal (home workouts, book clubs, and budgets) to work-related (planners, processes, and roadmaps), Trello has a template for any thing and everything you’d need to manage in life. . The post 2021 Customer Success App Wish List appeared first on ChurnZero. Pricing: free and paid versions . .

Customer Success 59

Customer Success e-support eBook Customers 59

Kustomer

MARCH 30, 2021

Later in 2021, keep an eye out for more advanced content on our most powerful features, training for supervisors and team leaders, and in the second half of the year, we’ll be launching our first certifications. Admins can submit and upvote training requests directly in Kustomer so we know how to best prioritize our roadmap.

Roadmap 96

Roadmap Training Course CRM 96

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here. Register Now.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

SurveySparrow

DECEMBER 10, 2020

Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.

Chatbots 52

Chatbots Social Media Survey System 52

Gainsight

MARCH 25, 2021

To do that, they must offer an exclusive experience, continue to innovate their product, and stay ahead of customer needs with roadmap decisions. The post Get Fired Up for Pulse Everywhere 2021 appeared first on Customer Success and Product Experience Software | Gainsight. Every product leader is seeking to drive up product adoption.

B2C 52

B2C B2B Roadmap Conference 52

CX Centric

FEBRUARY 11, 2021

We have a nice roadmap, we are generally delivering against the roadmap, life is good. I urge you to consider a Customer Strategy in addition to Agility and Collaborative Leadership as you plan for 2021. The problem is that if you look at the performance of your organisation, you will think that things are going well.

Culture 105

Culture Leadership Roadmap Customer Centricity 105

Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

Roadmap 63

Roadmap eBook Exercises Strategy 63

SurveySparrow

SEPTEMBER 8, 2021

So, in 2021 and beyond, EX platforms would play a massive (gigantically massive!) This employee roadmap helps in finding the ideal employee that suits your company’s values. As a result, employees in 2021 and beyond would focus entirely on their experience of working in an organization. Embrace it. . Boost In Innovation.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. We hope to discuss your needs in relation to Twitter ads. The focus will be to better understand your priorities, the way you visualize, govern, moderate, and assess performance around Twitter ads. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap Metrics Government Video 52

Lithium

MAY 4, 2021

Khoros Roadmap Webinar Tuesday, June 8 • Register today! . _. Webinars & Events. Why CX programs struggle to show results Wednesday, May 26 • Register today! Paid & Organic Reporting Thursday, May 27 • Register today!

Conference 52

Conference Analytics Social Media Roadmap 52

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. With 20+ sessions and a dozen hours of content from the event available on-demand, you and your beta program will be ready to tackle whatever surprises 2021 has in store. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Optimove

AUGUST 12, 2021

We are deeply proud to announce that Optimove has been recognized as a Leader in “The Forrester Wave : Cross-Channel Campaign Management (Independent Platforms), Q3 2021” (CCCM). This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Understanding The Wave Report.

Management 98

Management CRM Telecommunications Report 98

SurveySparrow

JUNE 15, 2021

Product managers find this question useful as it helps them prioritize their product roadmap and understand what’s valuable to the end customer. The post 20 Best NPS Survey Questions and Templates (2021 Guide) appeared first on SurveySparrow. How Do You Benefit from Using Our (Product or Service Name)?

NPS 52

NPS Survey Measurement Case Study 52

Thematic

JUNE 1, 2022

An insight could be an opportunity to improve your product, validate your roadmap, or, as in the example I'm about to share, the chance to identify and eliminate a bug before it damages your reputation. If you're not keeping an eye on customer feedback and reviews, it's easy to miss important signals.

Roadmap 71

Roadmap Feedback Analysis Trends 71

COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. Certification provides a roadmap for reconstructing processes and preparing for change. They also merit increasing employee engagement initiatives. are the latest updates.?.

Customer Experience 101

Customer Experience Contact Center Consulting Guidelines 101

Lithium

AUGUST 25, 2021

Execution roadmap. Khoros was the top performer in eight of the 16 categories that Forrester evaluated: Social customer response. Social organic publishing. Secondary social capabilities. Data interoperability. Security and privacy. Product vision. Onboarding and account management.

Social Media 52

Social Media Roadmap Customer Centricity Report 52

Centercode

FEBRUARY 11, 2021

Here are the four biggest shifts in how your customers are operating — and the one thing you need to do to win them over in 2021. It’s essential to fixing deep-seated issues that compromise user experience, beefing up your roadmap with qualitative customer insights, and highlighting the very best your product and brand has to offer.

e-support 98

e-support How To Policies eBook 98

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent , who specialise in enabling Contact Centres Agents to have better conversations with customers through their Quality Assurance (QA) and Performance Improvement platform, are celebrating a record 2021 which saw revenues double in the year to December 31, which also saw it boost its staff numbers and clients.

Roadmap 52

Roadmap Analytics Retail Financial 52