2022 Analytics Gamification 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Analytics for insights Companies have finally grasped the hidden gem in customer analytics.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.
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CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
SurveySparrow
NOVEMBER 19, 2021
10 Best Zendesk Apps & Integrations of 2022. For example, their core CRM platform, Customer 360, uses digital workflows and apps to bring together sales teams, service teams, marketing, commerce, IT, and analytics. Kaizo is a performance management software fueled by gamification and AI. Paid plans start at $28 per month.
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Here are some ideas: Incorporate gamification into your agent training and professional development program. Leverage analytics to measure success and effectiveness against key contact center KPIs.
NobelBiz
AUGUST 28, 2023
Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).
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