How Have your Customers’ and Employees Expectations Changed?
CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Two specific examples come to mind.
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