2023 Trends: AI for Better Agent & Customer Experiences
Upstream Works
DECEMBER 20, 2022
Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Virtual Agent. In 2023, it will become table stakes. This is another form of automation.
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