Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Trends 246

Trends Customer Service Chatbots Omni-Channel 246

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Financial 243

Financial Trends Self Service Customer Experience 243

Lumoa

AUGUST 1, 2023

Lumoa Product News for July 2023 Hey everyone! The post Product News – July 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Widgets settings for custom page.

Knowledge Base 39

Knowledge Base B2B Data Trends 39

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! The post Product News – June 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Widgets settings for custom page.

Knowledge Base 39

Knowledge Base Competitive Advantage Feedback Data 39

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Chatbots are a popular CX trend moving into 2023. Using AI to collect data is a powerful CX trend that we will see appearing in 2023.

e-support 195

e-support Customer Experience Social Media Chatbots 195

Lumoa

OCTOBER 31, 2023

Lumoa Product News for October 2023 Hey everyone! The post Product News – October 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Knowledge Base 195

Knowledge Base Groups Survey Policies 195

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! The post Product News – September 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Knowledge Base 39

Knowledge Base B2B Touchpoint Feedback 39

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! The post Product News – May 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT FAQ – added some questions.

Knowledge Base 39

Knowledge Base Competitive Advantage Survey Feedback 39

Lumoa

MAY 9, 2023

Lumoa Product News for April 2023 Hey everyone! The post Product News – April 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! That’s all folks!

Knowledge Base 39

Knowledge Base Feedback Data Tools 39

Lumoa

FEBRUARY 17, 2023

Lumoa Product News for February 2023 Hey everyone! The post Product News – February 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Knowledge Base 195

Knowledge Base Feedback Survey Report 195

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? The post Product News – March 2023 appeared first on Lumoa. Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! That’s all folks!

Knowledge Base 195

Knowledge Base Touchpoint Survey Feedback 195

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 221

Banking Customer Experience Self Service Financial 221

C3Centricity

DECEMBER 27, 2024

In 2023, tailored email campaigns in Germany and France achieved a 25% higher open rate than generic emails, driving repeat purchases and long-term customer engagement ( source ). During the 2023 Chinese New Year, the platforms recommendations for festive groceries and decorations drove a 30% increase in repeat purchases ( source ).

Consumers 156

Consumers Loyalty Brands Analytics 156

IntouchInsight

OCTOBER 2, 2023

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of 10 leading quick-serve restaurant brands, including:

Data 347

Data Study Measurement Trends 347

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Take action on your customer feedback strategy in 2023 In today’s subscription-oriented economy, it’s more critical than ever for businesses to view their relationships with customers as long-term partnerships.

Feedback 195

Feedback Strategy Net Promoter Score Effort Score 195

Lumoa

FEBRUARY 13, 2024

Lumoa’s biggest features for 2023 Another year down! The post Lumoa’s biggest features for 2023! Crazy how time flies. And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! That’s all folks! Thanks for reading!

Knowledge Base 195

Knowledge Base Groups Feedback Data 195

IntouchInsight

FEBRUARY 23, 2023

Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% of gross margins and account for around 90% of all cigarette sales. But despite this, stores are not checking ID 1/3 of the time.

Sales 59

Sales 59

InMoment XI

AUGUST 31, 2023

Reason #2: Learn From Award-Winning Speakers The 2023 speaker line up has been announced and the content is more practical than ever. Learn more and sign up here: XI Forum Europe 2023 Any questions we didn’t answer here? Explore the transformative potential of integrated signals, insights, and actions for your experience programme.

Conference 195

Conference Banking ROI Customer Voice 195

IntouchInsight

JANUARY 26, 2023

Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional motives like cost and convenience return. Meanwhile, supply chain issues and a demand for higher wages have increased operational costs for businesses.

Trends 58

Trends Consumers Retail Customer Experience Management 58

InMoment XI

NOVEMBER 16, 2023

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

Healthcare 447

Healthcare Culture Travel ROI 447

IntouchInsight

AUGUST 3, 2023

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today. And this is especially evident in the competition between convenience stores and quick-serve restaurants.

Trends 294

Trends Consumers Industry Report 294

IntouchInsight

DECEMBER 8, 2022

Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when brands provide goods and services that aren't normally associated with their industry. While this is not a new practice, it has become increasingly popular.

Industry 288

Industry Brands Tools Software 288

C3Centricity

NOVEMBER 12, 2024

Research from Edelman’s 2023 Trust Barometer shows that 88% of consumers expect businesses to lead with integrity, especially during uncertain times. Build Trust through Leadership Integrity and Transparency In a world where customers have endless choices, trust is invaluable. Source: Edelman.

Leadership 156

Leadership Culture Customer Centricity Rewards Programs 156

IntouchInsight

DECEMBER 11, 2023

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:

Retail 316

Retail Trends Consumers Data 316

IntouchInsight

FEBRUARY 7, 2023

This classic question is a real concern for hotel operators in 2023. How can you do more with less? Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.

Hotels 317

Hotels Software Report Hospitality 317

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

Experience Investigators by 360Connext

SEPTEMBER 29, 2023

This year, business leaders face many challenges that can best be described as "stubborn." " Labor shortages, supply chain disruptions, and inflation are just.

Innovation 271

Innovation How To 271

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% The rapid evolution of today’s digital landscape only compounds these challenges, demanding strategic agility and an analytical mindset from today’s marketing leaders. of company revenue to 9.1%

ROI 296

ROI Marketing Social Media How To 296

C3Centricity

FEBRUARY 8, 2025

In 2023, Spotify used not just user listening data but an understanding of the emotional drivers behind their customers’ listening habitsself-reflection and social sharing. Gone are the days when gut feelings drove business decisions.

Innovation 156

Innovation Leadership Customer Insights Report 156