Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

Trends 78

Trends Contact Center Customer Journeys Touchpoint 78

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! One batch of changes will occur on Sep 20, 2023, and the second batch will follow on Nov 20, 2023. Sign up today ! API endpoints.

B2C 52

B2C Analytics Social Media Report 52

Optimove

APRIL 6, 2023

In the same Forrester report mentioned above, the VP of analytics from a telecommunications company said, “As a provider of international services, we have a highly fragmented customer base, and each community is a different segment. To improve your marketing journey and analytics capabilities, request a demo. One single customer view.

CRM 98

CRM Marketing Telecommunications Analytics 98

Lithium

JUNE 6, 2023

Some blog areas are limited to Khoros customers only. Kudos Awards 2023 Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

Video 52

Video Analytics Tips Metrics 52

Lithium

JULY 5, 2023

Some blog areas are limited to Khoros customers only. Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Here’s the Atlas content you do not want to miss!

Video 52

Video Trends Analytics Report 52

AWS Machine Learning

NOVEMBER 6, 2024

Transcribe audio with Amazon Transcribe In this case, we use an AWS re:Invent 2023 technical talk as a sample. LLMs can support the creation of new content based on audio assets or conversations following predetermined templates or flows.

Call Center 89

Call Center Video Contact Center Financial 89

Optimove

JANUARY 16, 2024

As we transition into a new year, I want to take a moment to reflect on the remarkable journey we’ve shared in 2023. In 2023, we witnessed a significant shift from rules-based marketing to AI-mapped journeys. It involves a blend of rational, emotional, and analytical factors.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. Industry experts are labeling 2023 as the “ feedback economy. ” Check for analytical capabilities : Not all customer feedback software has analytical capabilities.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

Lithium

AUGUST 1, 2023

Some blog areas are limited to Khoros customers only. Release includes content workflow for knowledge base articles and blog posts, private message reporting, a way to look up a member’s permissions, Analytics enhancements, content filters, URL redirects, and other improvements. Sign up today ! Community Aurora 23.6

Knowledge Base 52

Knowledge Base Report Video Brands 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future.

Communication 72

Communication Contact Center Return on Investment System 72

Lithium

MAY 2, 2023

Some blog areas are limited to Khoros customers only. The 2023 Khoros Kudos Awards are now open! Available On-demand Leveraging Smart Views: Advanced Product Webinar Smart Views are advanced filters that Care users can leverage in Agent, Manage, and Analytics. Sign up today ! Here’s the Atlas content you do not want to miss!

Entertainment 52

Entertainment Social Media Analytics Brands 52

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Calculate custom rates across channels, as well as paid, owned, and earned analytics to unify performance data in the Khoros platform. CMX Summit, Oct 4th-5th Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5!

Gamification 52

Gamification Metrics Social Media Tips 52

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Ensure your institution or practice is compliant with its HIPAA requirements in 2023 when you implement any of these software solutions. Table of contents What is HIPAA compliance?

Software 98

Software Healthcare Guidelines Insurance 98

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above.

Analytics 195

Analytics Knowledge Base Analysis Feedback 195

Optimove

SEPTEMBER 29, 2023

Gartner noted that Optimove is a “Customer-Led Marketing Platform [that] embeds an integrated CDP, centralized profile management, analytics and segmentation, journey and campaign orchestration, and channel execution.”

Marketing 78

Marketing Analytics Report ROI 78

BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. Crisis management will be a necessity in 2023. With 95% of businesses expecting a crisis within the next two years, it’s no surprise that most are focusing on crisis management on social media heading into 2023.

Social Media 97

Social Media Trends Video Brands 97

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook. Sales analytics tools make your company efficient and successful. Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Product Analytics. Using Product Analytics to Drive Product Roadmaps.

Resources 52

Resources Roadmap eBook Analytics 52

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior. The Zebra The Zebra compares insurance rates and providers.

Insurance 111

Insurance Financial Feedback Consumers 111

SurveySensum

OCTOBER 9, 2023

There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis? Improves response time.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Lithium

NOVEMBER 7, 2023

Some blog areas are limited to Khoros customers only. If you have any additional questions for our product managers, please leave a comment on this blog and we'll be sure to get your questions answered. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

Knowledge Base 52

Knowledge Base Metrics Video Government 52

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Innovation 117

Innovation Contact Center Training Industry 117

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. user/month 4.4 (5) user/month 4.4 (5)

B2B 52

B2B Tools Feedback Multi-Channel 52

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Even free ads require strategy, work, and analytics.

Advertising 98

Advertising Automotive Retail Sales 98

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. Why Look For GetFeedback Alternative?

NPS 52

NPS Multi-Channel Survey Comparison 52

Lithium

DECEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Ideas Dashboard for analytics : With this release, we introduce the Ideas Dashboard. Analytics users can also view engagement data for ideas, comments, and votes. Sign up today ! Here’s the Atlas content you do not want to miss!

CRM 52

CRM Social Media Video Government 52

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B Tools Feedback Comparison 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

SurveySparrow

JUNE 19, 2023

It’s intuitive, straightforward, and packed with robust analytics tools. Use built-in templates, customize layouts, and dive into detailed analytics. Zoho Survey: The Analytics Ace If you’re someone who loves diving deep into data, Zoho Survey might be your pick. Get ready to be an analytics ace with Zoho Survey!

Analytics 52

Analytics Survey Chatbots Tools 52

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Key Features : Real-time chat, ticketing system, chatbot capabilities, customer engagement tools, reporting & analytics. Zendesk Zendesk is a widely recognized cloud-based customer service platform.

Software 201

Software Chatbots Customer Service Knowledge Base 201

SurveySparrow

MAY 24, 2023

It’s 2023, and creating forms is now more important than ever, be it online or offline. In this blog, we’ll explore some of the top 123 Form Builder alternatives for 2023 and how they can help you maximize your form creation hassle-free. Chances are, the thought of filling up a form might’ve popped into your head.

CRM 52

CRM Survey Analytics Report 52

BirdEye

SEPTEMBER 26, 2023

This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth. They used predictive analytics to identify patients more likely to face complications after discharge. The post 11 ways to use AI in healthcare in 2023 appeared first on Birdeye Customer Experience Management.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111