InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

Analytics 195

Analytics Effort Score Social Media Innovation 195

C3Centricity

JANUARY 25, 2025

Source ) This is confirmed by McKinsey’s 2023 State of AI report , 50% of organizations are using AI in at least one business function, but only 27% report seeing tangible cost savings! Perhaps you’re using them for content creation, basic analytics, or campaign optimisation. by 2027, far exceeding earlier projections.

Marketing 156

Marketing Strategy How To Analytics 156

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. That’s where text analytics tools come in. By 2028, that number is projected to soar to over 394 zettabytes.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions.

Management 41

Management Automotive Leadership Effort Score 41

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. It leveraged the InMoment CX platform, especially its text analytics and case management features, for this purpose.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 367

B2B Brands Innovation Government 367

Thematic

JANUARY 29, 2025

And that’s where text analytics comes in. Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. R eal-time text analytics makes that possible. Let us show you the way.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Delivering innovation and growth. If you’re attending CPaaS Acceleration Summit 2023 in Amsterdam this September, Tom will be a speaker at the event!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

InMoment XI

OCTOBER 18, 2023

By harnessing data analytics , you can gain powerful insights into your customer’s behavior, preferences, and needs. The insights you gain from data analytics can shape your strategies, drive improvements, and steer your business in the right direction. Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

AWS Machine Learning

OCTOBER 29, 2024

These insights are stored in a central repository, unlocking the ability for analytics teams to have a single view of interactions and use the data to formulate better sales and support strategies. All of these could save effort and time, enabling you to focus more on value-added activities.

Video 108

Video Sales Analytics Examples 108

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. These behaviors will guide our strategy as we continue to evolve and innovate.

Software 119

Software Customer Success Innovation Report 119

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions. Limited Spaces Available!

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

West Monroe

JULY 15, 2024

Email LinkedIn Facebook printer copy Print this page Listen to "How Silicon Valley Bank Balances Innovation & Value" on Spreaker. About the episode We tackle the innovative world of Silicon Valley Bank. He also has an extensive track record of launching profitable and innovative solutions.

Banking 105

Banking Innovation ROI Financial 105

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

AWS Machine Learning

MARCH 4, 2024

In just a few short months since Amazon Bedrock became generally available on September 28, 2023, more than 10K customers have been using it to deliver, and many of them are using Claude. Conclusion It’s still early days for generative AI, but strong collaboration and a focus on innovation are ushering in a new era of generative AI on AWS.

Innovation 144

Innovation Travel Financial Exercises 144

Optimove

APRIL 6, 2023

To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. They need help with “data curation,” a focused process of turning data from various sources into unified data sets ready for analytics.

CRM 98

CRM Marketing Telecommunications Analytics 98

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It promotes innovation, efficiency, and trust in their projects. #2)

Trends 94

Trends Healthcare Innovation Analytics 94

AWS Machine Learning

NOVEMBER 22, 2023

The Emerging Tech Zone within the Expo features innovative startups that were selected into the AWS Generative AI Accelerator and the NVIDIA Inception 100 programs. Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward.

Innovation 133

Innovation Contact Center Training Industry 133

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. One of the greatest challenges for financial services organizations has been juggling the need to push innovation while maintaining support for trusted and secure technologies.

Financial 246

Financial Trends Customer Experience Omni-Channel 246

Clarivate

JULY 5, 2023

When AMJETIVA finally launched at the end of January 2023, its unusual, tiered pricing strategy made headlines. With so many contenders, will we see more innovative pricing strategies? from 91% in 2023 to 36% by 2031. The post The AMJEVITA impact: Innovative U.S. More information on can be found here.

Innovation 97

Innovation Healthcare Strategy Insurance 97

BirdEye

MAY 30, 2023

Industry experts are labeling 2023 as the “ feedback economy. ” Enhanced innovation User feedback can reveal areas where you’re falling behind in your market. Feedback keeps you in tune with innovations in your industry and competition. Paid plans come with added features like analytics.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. nn en nn nnAWS (Amazon Web Services) is a cloud computing platform that offers a broad set of global services including computing, storage, databases, analytics, machine learning, and more.

Automotive 95

Automotive Examples Resources Analytics 95

Optimove

DECEMBER 10, 2024

Balancing Speed with Creativity : AI streamlines repetitive tasks such as audience segmentation and content generation, freeing marketers to focus on storytelling, innovation, and crafting meaningful, engaging campaigns. Drive innovation, knowing they have the technology to support even the most ambitious ideas.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

Lumoa

FEBRUARY 7, 2023

Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers. Headquartered in Finland, Lumoa is the feedback analytics platform that looks at all customer feedback and tells companies what to do next to grow their business. “We

Banking 195

Banking Feedback Management Culture 195

AWS Machine Learning

NOVEMBER 26, 2024

This constant innovation requires new kinds of models and demands continually improving specialized software and hardware. By enhancing both researcher productivity and operational efficiency, Rad AI creates an environment that fosters ML innovation. 2023, May 2). Share your thoughts and questions in the comments.

Healthcare 106

Healthcare System Innovation Study 106

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. On the other hand, AI-driven sales analytics tools consider complex algorithms and data sets for a more accurate outlook.

Sales 111

Sales Chatbots Trends Report 111

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel Contact Center Omni-Channel 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Organizations will need a communications provider who evolves with them – a trusted partner who leverages their expertise and analytics to guide them toward the right solutions today and in the future.

Communication 73

Communication Contact Center Return on Investment Survey 73

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis? Improves response time.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

BirdEye

MAY 5, 2023

Embracing these innovative, solution-driven strategies to navigate the skyrocketing costs of traditional advertising can bypass the costly race to the bottom. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023.

Advertising 98

Advertising Automotive Retail Sales 98

Optimove

JANUARY 1, 2025

With that, 2023 became the year humans understood GenAIs capabilities. Amidst this wave of AI marketing automation and innovation, the role of the human marketer has never been more vital. AIs Contribution : Predictive analytics and dynamic content generation enable real-time relevance.

Marketing 52

Marketing Omni-Channel Touchpoint Innovation 52