InMoment XI

DECEMBER 17, 2024

Even marketing professionals have successfully led CX operations efforts. Some customer experience managers will have marketing experience, others will have sales experience, etc. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

NOVEMBER 22, 2024

Therefore, better customer service lets you generate valuable leads without stretching your marketing budget. InMoment offers text analytics solutions to let you capture customer intent from their feedback. This metric evaluates the effectiveness of your marketing and sales teams in converting prospects.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

ECXO

AUGUST 2, 2023

With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets. Marketers must be smarter about how they target customers and understand what they want.

Consumers 296

Consumers Industry Telecommunications Return on Investment 296

InMoment XI

OCTOBER 17, 2024

InMoment’s award-winning custom text analytics platform can help quickly categorize and summarize open-text responses. Encouraging suggestions from your customers will help you pinpoint areas for improvement and opportunities to stand out in the market. While open-text questions provide rich data, analyzing them can be time-consuming.

Feedback 195

Feedback Effort Score Survey Customers 195

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. According to PwC’s data, direct or digital banks now hold 20% of the market share, doubling since 2019. Large traditional banks hold around 42% of the market share, but community banks and other small institutions have suffered.

Banking 221

Banking Customer Experience Self Service Financial 221

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience. Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights.

Feedback 195

Feedback Strategy Net Promoter Score Effort Score 195

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. That’s because analyzing unstructured data can reveal trends, emerging market opportunities, and competitive threats that may not be easily apparent through structured data alone. Why is Social Media Important?

Social Media 195

Social Media Marketing Advertising Feedback 195

Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. That’s where text analytics tools come in. Also important in market research is looking into competition.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. Other marketers use stand-alone email platforms to engage and retain customers. And still, many marketers continue to do it. And some still compile customer receipts individually to determine which email each should receive.

CRM 98

CRM Marketing Telecommunications Analytics 98

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. It leveraged the InMoment CX platform, especially its text analytics and case management features, for this purpose.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Thematic

FEBRUARY 2, 2025

In 2023, the global text analytics market was valued at $15.54   Text analytics is the key. You’re probably here because you already know your business can benefit from text analytics but are overwhelmed about how to choose text analytics tools to match your business. billion by 2030.

Analytics 62

Analytics Tools Case Study How To 62

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work? So whats the solution here?

Analytics 52

Analytics Tools Multi-Channel Analysis 52

Optimove

OCTOBER 5, 2023

As Halloween looms closer, there are some chilling challenges lurking that can send shivers down the spines of marketers — but fear not – there are solutions as well. Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. Fright Level: 2.

Marketing 119

Marketing B2C Survey Loyalty 119

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. Read the full Fall 2023 Online Reputation Management Grid® Report here. Also, it has great analytics and listing services for citations and directories. 96% would recommend Birdeye.

Report 111

Report Management Comparison Feedback 111

Optimove

JANUARY 1, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI will enhance personalization, but human judgment ensures its meaningful. Marketers must blend technology with creativity to craft seamless, impactful experiences.

Marketing 52

Marketing Omni-Channel Touchpoint Innovation 52

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. For market-driven and performance-driven businesses, it will most likely mean a rethink of why you do the things you do and how this aligns with your stakeholders’ purpose and values. Business customers care about what your brand stands for.

B2B 367

B2B Brands Innovation Government 367

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Why It’s Popular : Integrated solution with sales and marketing tools, user-friendly interface, and a strong focus on inbound service strategies.

Software 239

Software Chatbots Customer Service Knowledge Base 239

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above.

Knowledge Base 195

Knowledge Base Analytics Analysis Feedback 195

InMoment XI

AUGUST 13, 2024

Call tracking software is designed primarily to track and attribute phone calls to specific marketing campaigns or sources. Its main purpose is to help businesses understand which marketing efforts are driving inbound calls and how effective these campaigns are in generating leads.

Software 195

Software Social Media Analytics Return on Investment 195

Optimove

MARCH 13, 2025

Using 2022-2023 as the baseline (100%), the data highlights a steady upward trajectory, with bettor participation doubling in 2023-2024 and continuing to climb in 2024-2025. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

West Monroe

DECEMBER 14, 2022

The focus on decarbonization to address the effects of climate change and worsening air quality is driving acceleration in transportation and building electrification, investments in renewable energy, and new energy market participation. Data and analytics. 2023 Outlook: The Future of the Energy & Utilities Industry.

Industry 98

Industry Government Transportation Financial 98

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. It has become essential as the demands of the global market increase. As businesses aim to improve operations, outsourcing marketing has become a trend to watch. Explore the top ten outsourcing trends for 2023 with us.

Trends 94

Trends Healthcare Innovation Analytics 94

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” According to Gartner, Optimove “enables data-centric, high-frequency marketing programs, with data management and AI to deliver top-tier personalization.”

Marketing 78

Marketing Analytics Report ROI 78

MiaRec

FEBRUARY 27, 2023

Are you trying to get an idea of the general cost of contact center software solutions in the market? Are you frustrated that you cannot find reliable pricing information anywhere?

Call Recording 98

Call Recording Contact Center Software Analytics Contact Center 98

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. You can tailor your interactions with them—across support, sales, and marketing—based on customer behaviors and preferences. There are so many options available in the market. Evaluate features.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. Short-form videos aren’t going anywhere, and with that in mind, marketers are using Stories as a new marketing tool. Crisis management will be a necessity in 2023. The growth of TikTok is unstoppable.

Social Media 97

Social Media Trends Video Groups 97

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Omni-Channel 117

Omni-Channel Financial Groups Analytics 117

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 111

Trends Marketing Social Media Advertising 111

BirdEye

MAY 30, 2023

Industry experts are labeling 2023 as the “ feedback economy. ” Enhanced innovation User feedback can reveal areas where you’re falling behind in your market. Check for analytical capabilities : Not all customer feedback software has analytical capabilities. Paid plans come with added features like analytics.

Tools 98

Tools Feedback Net Promoter Score Social Media 98