ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Blake Morgan

FEBRUARY 1, 2023

In 2023, companies face a difficult crossroads. That’s why I gathered five crucial trends all CX teams need to know in 2023. They can help brands work through the challenges to find new opportunities to connect with their customers in 2023. Are you feeling the strain of a strange new year? You’re not alone.

Trends 111

Trends Customer Experience Consumers Customers 111

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

Trends 78

Trends Contact Center Customer Journeys Touchpoint 78

Upstream Works

JUNE 1, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Customer Engagement 141

Customer Engagement Engagement Connections Customers 141

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

Innovation 52

Innovation Roadmap Resources Connections 52

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! One batch of changes will occur on Sep 20, 2023, and the second batch will follow on Nov 20, 2023. Sign up today ! API endpoints.

B2C 52

B2C Analytics Social Media Report 52

Lithium

JULY 5, 2023

Some blog areas are limited to Khoros customers only. Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Here’s the Atlas content you do not want to miss!

Video 52

Video Trends Analytics Report 52

BirdEye

FEBRUARY 21, 2023

of the global population uses Facebook to stay connected. billion users are connected to small businesses on Facebook. To learn how to attract more engagement for your Facebook posts, check out our blog post How to get more Facebook likes: 12 tips that really work. YouTube statistics General stats As of 2023, there are about 2.6

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Customers Management Engagement 110

TechSee

AUGUST 14, 2023

Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. He is also the founder of CX Accelerator, a non-profit community to equip, encourage, and connect Customer Experience professionals at every stage in their journey. Follow on LinkedIn

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

inQuba

JANUARY 27, 2023

Launch 2023 With our most popular resources from the last year! BLOG Growth from CX investments is slowing down. BLOG Growth from CX investments is slowing down. Read the blog Customer Journey Management PRODUCT PAPER [free download] Enhance customer experiences, guide behavior & monetize customer journeys.

NPS 52

NPS Customer Journeys Banking Metrics 52

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. For example, I get many invites for connections here on LinkedIn. We did this on the podcast recently. Click here !

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Lithium

MARCH 7, 2023

Some blog areas are limited to Khoros customers only. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Upcoming Join Khoros at Enterprise Connect , March 27-30th! Sign up today ! Will you be in Orlando too?

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.

Communication 72

Communication Contact Center Return on Investment System 72

BirdEye

MAY 26, 2023

In this blog post, we’ll explore what features good software should have as well as some of the top scheduling apps on the market. Ensure your institution or practice is compliant with its HIPAA requirements in 2023 when you implement any of these software solutions. Table of contents What is HIPAA compliance?

Software 98

Software Healthcare Guidelines Insurance 98

Optimove

JANUARY 16, 2024

As we transition into a new year, I want to take a moment to reflect on the remarkable journey we’ve shared in 2023. In 2023, we witnessed a significant shift from rules-based marketing to AI-mapped journeys. In June, we won two EGR B2B 2023 awards – Acquisition and Retention Partner and Data Analytics Partner.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

Lithium

MAY 2, 2023

Some blog areas are limited to Khoros customers only. The 2023 Khoros Kudos Awards are now open! Aurora Product Connect: Badges We’ve been researching and developing the next iteration of Badges for Aurora. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

Entertainment 52

Entertainment Social Media Analytics Brands 52

Optimove

JULY 27, 2023

As we welcome the second half of 2023, we are proud to launch the third annual Heptagon Awards for CRM Marketing Excellence! First things first We have a few “firsts” this year – like holding the awards ceremony in person, at our premier user conference, Optimove Connect, in Tel Aviv this October 25. Another first?

CRM 52

CRM Conference Connections Leadership 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect. Your options for CDP-led orchestration.

Conference 52

Conference Connections B2C Tips 52

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Networking: Connect with potential clients and partners. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023.

Advertising 98

Advertising Automotive Retail Sales 98

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

BirdEye

JUNE 23, 2023

In 2023, the best way to showcase products is with Google Shopping Ads. This blog post explores everything you need to know to run effective Google Shopping ads and boost your business growth. When you connect your Google Merchant Centre account to your business website, you can showcase your products via Google Shopping.

Ecommerce 98

Ecommerce Advertising Apparel Retail 98

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Check out our pricing today!

Insurance 111

Insurance Financial Feedback Consumers 111

Education Services Group

JANUARY 4, 2023

While it’s hard to predict what will happen in 2023, we all still try to plan ahead as much as possible. We put together five top-notch New Year’s resolutions for Customer Success in 2023. Feel free to take one or two on as your own or use this list as a jumping-off point in your 2023 goal setting. Happy New Year!

Customer Success 52

Customer Success Leadership Metrics Customers 52

Lithium

FEBRUARY 7, 2023

Some blog areas are limited to Khoros customers only. Upcoming Khoros x Slalom Connect | Austin, TX [In person event] February 23, 2023 | 11:00 am - 5:00 pm CT Slalom Austin Offices | 816 Congress Ave, 19th Floor Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Sign up today !

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Study Innovation Entertainment 52

BirdEye

JUNE 22, 2023

With this blog post, you will learn how to segment your target audience based on the various customer types in the market. And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy.

Case Study 98

Case Study Social Media Loyalty Customers 98

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Conference 52

Conference Analytics Connections Tips 52

Lithium

NOVEMBER 7, 2023

Some blog areas are limited to Khoros customers only. If you have any additional questions for our product managers, please leave a comment on this blog and we'll be sure to get your questions answered. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

Knowledge Base 52

Knowledge Base Metrics Video Government 52

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections. Build your network by connecting with people in your industry.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

SEPTEMBER 26, 2023

This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth. Birdeye Webchat Connect with potential customers with Birdeye’s AI-driven Webchat. The post 11 ways to use AI in healthcare in 2023 appeared first on Birdeye Customer Experience Management. Contact us today.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

Optimove

JULY 25, 2023

Discover key insights from our recent 2023 Holiday Shopping Survey. These findings emphasize the critical importance for businesses to prioritize customer loyalty and nurture enduring connections with their audience.

Retail 52

Retail Loyalty Survey Brands 52

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Multi-Channel 195

Multi-Channel Analysis Social Media Survey 195

SurveySensum

OCTOBER 9, 2023

And this is what this blog discusses – the 9 best Questionpro alternatives, examining each tool’s features, pros, cons, and pricing to help you choose the right tool for your business. 5) No Yes 9 Best QuestionPro Alternatives in 2023 Now let’s have a glance at each tool in depth. That’s why, users have started seeking alternatives.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. The Connection Between Product Experience and Net Revenue Retention. The post The Ultimate List of Product Experience Resources for 2023 appeared first on Gainsight Software. Product Experience . It Depends.

Resources 52

Resources Roadmap eBook Analytics 52