Forrester's Customer Insights

OCTOBER 3, 2022

in 2021 to 6% in 2025. Across eight forecasted countries — US, China, Japan, and Europe-5 (France, Germany, Italy, Spain, the UK) — AI’s share of software spend will increase from 4.3%

Software 49

Software Marketing Customers 49

Eptica

APRIL 17, 2020

Date: Friday, Avril 17, 2020 Author: Steve Nattress À quoi ressemblera le self-service client en 2025 ? Publié le: 17 Avril 2020.

Self Service 71

Self Service CRM Interaction Engagement 71

TechSee

JUNE 10, 2021

By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Gartner reports that by 2025, customer service organizations that embed AI in their customer engagement center platforms will increase their operational efficiency by 25%. billion devices. That’s a lot of data and information being shared.

Self Service 207

Self Service Innovation Analytics Transportation 207

Cyara

NOVEMBER 16, 2023

In fact, Accenture predicts that the conversational AI market will grow to $14 billion by 2025, at a Compound Annual Growth Rate of 22%. Conversational artificial intelligence (AI) and chatbots are quickly becoming one of the most revolutionary and powerful tools for enhancing customer experience (CX).

Chatbots 76

Chatbots Tools Industry Customer Experience 76

SAP Customer Experience

NOVEMBER 8, 2023

According to research by Gartner, by 2025 more than 80% of all interactions between customers and B2B sales teams would happen through digital channels. For those ever-evolving sales pipelines, there could be hundreds of digital interactions in the forms of texts, emails, chats, phone calls, and so on between buyers.

Interaction 78

Interaction Sales B2B Customer Relationship Management 78

Eptica

NOVEMBER 26, 2021

billion between now and 2025. billion between now and 2025. Author: Pauline Ashenden - Demand Generation Manager Outsourced customer service providers make up a significant part of the overall customer service sector – and globally this part of the market is expected to grow by $14.05

Customer Service 121

Customer Service Analytics Resources Customers 121

Alida

APRIL 1, 2021

compound annual growth rate (CAGR) between 2021 and 2025. On one hand, the market is booming: According to MarketsandResearch, the global streaming media market is on pace to expand at a 23.2% That same study noted the increasingly fragmented state of the streaming market as a result of how crowded the space has become.

Marketing 130

Marketing How To Study Entertainment 130

kommunicate

JANUARY 12, 2024

Last Updated on January 12, 2024 Table of Contents It is the year 2025. You are visiting your local clinic, waiting for your doctor’s appointment which is scheduled to begin sharp at 11. The nurse guides you into the doctor’s visiting room, and the doctor starts to record your entire interaction with them on an [.]

Healthcare 52

Healthcare Chatbots Interaction 52

Forrester's Customer Insights

FEBRUARY 21, 2024

The first reports on the climate impact of organizations under the EU’s Corporate Sustainability Reporting Directive (CSRD) won’t trickle in until 2025 for the 2024 financial year. But that hasn’t stopped independent […]

Report 55

Report Financial Management Customers 55

Esteban Kolsky

JANUARY 26, 2016

OK, enough bashing plagiarists … let’s go back to real work. Last year (I know, sounds like way farther back than it really is) in November I ran a research project for one of my clients.

Customer Service 60

Customer Service CRM Customers Interaction 60

Forrester's Customer Insights

FEBRUARY 26, 2024

Furthermore, about 13,000 ECC customers are on EHPs 0–5, with support only up to 2025 and calling for an even more urgent decision on the future of their ERP. Given the current rate of client conversion, fewer than 50% of SAP ECC customers will have completed their transformation to S/4 by 2027. Moreover, 90% of […]

How To 53

How To Customers Technology Strategy 53

Helpware

APRIL 11, 2023

billion per year by 2025, increasing from $178 billion in 2021. The gaming market has exploded over the past decade. According to Statista , The worldwide gaming industry is projected to reach a value of $268.8

Brands 74

Brands Social Media Industry Marketing 74

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition.

Telecommunications 102

Telecommunications Training Chatbots CRM 102

Helpware

JANUARY 12, 2023

billion , and it's on track to hit $335 billion by 2025. The adoption of on-demand services has grown steadily in recent years. In 2016, the total spending on on-demand services was $57.5 And we haven't seen the end of this trend yet.

Transportation 72

Transportation Industry Retail Video 72

ShepHyken

APRIL 5, 2021

Customer experience in 2025: here’s where we’re heading by Chris McGugan. ClickZ) By 2025, it’s likely that nine dollars of every $10 will be spent on the digital experience versus phone/voice. Here are the trends we need to know and understand, especially if you plan to implement self-service solutions for your customers to use.

Customer Service 122

Customer Service Self Service Contact Center Tips 122

TechSee

SEPTEMBER 22, 2020

In fact, Gartner predicts that by 2025, over 50% of field service management deployments will include mobile AR collaboration and knowledge-sharing tools, up from fewer than 10% in 2019. According to Gartner , over 50% of OEMs will offer outcome-based service contracts relying on access to digital twin data by 2025, up from under 20% in 2019.

Self Service 207

Self Service Travel Knowledge Base Technology 207

Helpware

APRIL 28, 2022

By 2025 the global AI market is expected to reach $60 billion. AI is increasingly becoming an essential aspect of doing business. Already, over 77% of all devices we use feature AI in one form or another.

Data 84

Data Marketing 84

Perceptive

JUNE 14, 2021

By 2025, humans will create 463 exabytes of data every day 1. That’s 463,000,000 terabytes. And new technologies mean we can explore and gather this data in sophisticated and exciting ways, allowing us to connect, innovate, modernise and fuel our economy.

Data 91

Data Innovation Connections Technology 91

TechSee

JANUARY 26, 2021

A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs. According to Gartner research, by 2025, 40% of customer service organizations will become ?profit Strategic planning must consider the switch to multiple service channels.

Trends 124

Trends Customer Service Contact Center Financial 124

Blueshift

MARCH 29, 2023

In fact, a fifth of executives worldwide say that AI will be critical to their job functions by 2025. Now, AI is increasingly becoming an indispensable tool for marketers, and the use of AI in marketing will only continue to expand in the years to come.

Marketing 92

Marketing ROI Customer Insights Tools 92

My Customer

JANUARY 23, 2023

By 2025, that number is expected to. The ecommerce sector is growing. In 2020, 17.8% of global sales were made through online purchases. 23rd Jan 2023 By HazelRaoult

Ecommerce 52

Ecommerce Customer Retention Tips Sales 52

Heart of the Customer

NOVEMBER 20, 2020

Those digital adoption goals set for 2025? As the world changes rapidly, your company is looking to you to deliver the digital transformations necessary to support a new reality for your customers. They’ve been moved up to 2021. With urgency. This year has shown us that […].

Company 88

Company ROI Customers Metrics 88

McorpCX

FEBRUARY 6, 2023

Companies are investing heavily in digital transformation, with a Research and Markets report projecting the global market to be just over $1 trillion USD by 2025. The top reasons include increased operational efficiency, employee productivity, and the ability to deliver better customer experiences.

Report 52

Report Marketing Customer Experience Company 52

QuestionPro Audience

FEBRUARY 23, 2018

By 2025, millennials will represent 75% of the workforce and 46% of total US income. Department of Transportation, Americans who use ridesharing apps spend an average of $4,000 a year on them. An investment firm did an analysis and calculated that the average millennial will spend $323,190 on ridesharing over the next 25 years!

Transportation 239

Transportation Rewards Programs Study Consumers 239

TechSee

SEPTEMBER 10, 2019

by 2025 , the trajectory toward fully visual customer self service is well established. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.

Self Service 116

Self Service eBook Insurance Consumers 116

West Monroe

NOVEMBER 6, 2023

Looking ahead to 2024, it's likely that the economy will experience a slowdown early in the year, with a pick-up in the middle to late part of the year, setting a positive trajectory for 2025. In 2025, several tax-reducing policies from the Tax Reform Act of 2017-2018 are set to expire.

Policies 64

Policies Industry Financial Consumers 64

Playvox

OCTOBER 6, 2021

Gen X (born between 1965 and 1980) 29% of 2025 workforce As the generation that learned to do things manually before being introduced to computers at school, Gen X bridges the gap between the traditional and the digital. Millennials (born between 1981 and 1996) 44% of 2025 workforce Millennials welcome and embrace new technology.

Contact Center 75

Contact Center Tips Management Groups 75

Heart of the Customer

JUNE 24, 2021

So, Gartner predicted that, by 2025, 75% of companies will stop using NPS to measure their customer support program. I’m calling BS. Now, I am a bit jealous, because it’s great click bait. I can just picture the folks at Gartner sitting around, thinking, “Wow – Forrester got a lot of interest when they predicted […].

Net Promoter Score 88

Net Promoter Score NPS Measurement Company 88

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . What is Customer Self Service? of companies are expected to incorporate customer self service technology.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

kommunicate

MAY 19, 2022

Last Updated on May 19, 2022 In a recent study by McKinsey, it was revealed that the healthcare industry is expected to create between $350 billion and $410 billion in value by 2025! The emergence of technological advancements and connected healthcare has led to huge leaps in the healthcare industry. Today, we are in an [.].

Chatbots 52

Chatbots Healthcare Study Industry 52

Forrester's Customer Insights

NOVEMBER 18, 2018

There we were. a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. We shared our recent wins and successes and learned from each other how to go faster, […].

Customer Experience 46

Customer Experience How To Customers Customer Experience Management 46

TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025.

Trends 107

Trends Industry Telecommunications Chatbots 107

Lumoa

NOVEMBER 17, 2022

trillion by 2025. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4 Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Uniphore

NOVEMBER 20, 2017

trillion by 2025! In fact, according to a recent report by McKinsey and Company , it’s predicted that automation technologies, such as Robotic Process Automation, (RPA) will have a potential economic impact of nearly $6.7 Lets take a look: Read More.

Industry 0

Industry Technology Report Company 0

Influitive

DECEMBER 14, 2021

According to Gartner, “online communities have become integral — not optional — especially for solutions that rely on subscription-based revenue,” and they anticipate “the expansion of communities in B2B, and the associated use cases, to continue from 2021 through 2025.” One of the […].

B2B 52

B2B Customers Engagement 52

Blueshift

AUGUST 26, 2022

By 2025, the total annual market for cannabis in the US is expected to balloon to $45.8 Since then, multiple other states have legalized or decriminalized the use of recreational cannabis, opening the market to new consumers and the introduction of new weed-derived products. billion, according to cannabis research company Headset.

Marketing 75

Marketing Sales Consumers Study 75

Forrester's Customer Insights

SEPTEMBER 23, 2021

Earlier this year, when I published “The State Of Application Security, 2021,” I highlighted how organizations were prioritizing application security and aggressively adopting a range of tools to support their efforts.

Marketing 26

Marketing Tools Trends Management 26