eglobalis

JANUARY 7, 2025

Example: Salesforces integration of AI-driven analytics into their CRM platform stemmed from iterative testing and client feedback. Connect or follow me here: Ricardo Saltz Gulko Happy Belated Christmas, a Merry Hanukkah, and a Marvelous 2025! Id love to hearwhat is your company doing with DT and CX.

B2B 288

B2B Company Customer Journeys Innovation 288

ShepHyken

APRIL 6, 2025

My Comment: Just two weeks ago, Medallia Experience 2025 took place in Las Vegas, bringing together CX leaders and practitioners from around the world to discuss the trends, changes, and opportunities in CX. My Comment: Were in April, and there are still articles about top trends for 2025.

Customer Service 75

Customer Service Self Service Trends B2C 75

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Congratulations to all the 2025 winners for pushing CRM marketing into the future.

CRM 52

CRM Meeting Marketing Tips 52

NobelBiz

NOVEMBER 5, 2024

Standing at the threshold of 2025, contact centers face a critical juncture between rising customer expectations and rapid technological developments. Integrate CRM and ERP systems for data accessibility: A well-integrated CRM and ERP system enables agents to access a full view of each customer’s profile and history.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution. See you in London!

Case Study 52

Case Study CRM Connections Study 52

rethinkCX

FEBRUARY 23, 2025

As a leading customer experience consulting firm , rethinkCX is here to unpack the top CX trends for 2025 and show you how to turn them into actionable strategies. In this guide, well explore five game-changing customer experience trends shaping 2025 and beyond. Ready to elevate your CX strategy in 2025 ? Lets dive in.

Trends 52

Trends Customer Experience Omni-Channel How To 52

customer sure

JANUARY 20, 2025

Advanced data analytics and AI, or even just thoughtful use of CRM data, make it possible to deliver hyper-personalised experiences at the touchpoints which are most important to customers. Forrester predicts that AI will play a pivotal role in turning insights into action by the end of 2025.

Trends 62

Trends Net Promoter Score Analysis ROI 62

Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. CRM Executive of the Year : Laura L.

CRM 52

CRM Conference Touchpoint Loyalty 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

Trends 52

Trends Customer Experience Contact Center Self Service 52

BirdEye

DECEMBER 28, 2024

They also allow local teams to tag leads accurately and integrate seamlessly with CRM systems to prevent duplication. Birdeye Social AI works on all major social media platforms , such as Facebook, Instagram, X (Twitter), LinkedIn, and Google, while integrating with your CRM and other essential business management tools.

Social Media 52

Social Media Software Management Multi-Channel 52

CSM Magazine

MARCH 28, 2025

To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs. With access to their foundational CRM, all customer interactions are logged, ensuring theres no lost context. Now, let’s get to the list.

Software 52

Software Customer Service Self Service Omni-Channel 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Traditional segmentation methods cant keep up. Its dynamic. Its predictive.

CRM 52

CRM Fashion Exercises Groups 52

PeopleMetrics

FEBRUARY 13, 2025

This is as true in 2025 as it was in 2017. Modern AI-driven VoC platforms can integrate directly with CRM or point-of-sale systems via APIs, making it easier to get the right feedback to the right people at the right time. Maybe even more so. Your Best Friend in VoC? The less manual work, the better.

Analysis 109

Analysis Healthcare Feedback Analytics 109

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Use guest data from your PMS or CRM to tailor amenities, greetings, and recommendations.

Hotels 52

Hotels Management Guest Experience Hospitality 52

CSM Magazine

JANUARY 3, 2025

This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies. Einsteins integration with Salesforces CRM platform ensures that all customer data is centralized and easily accessible.

Tools 52

Tools e-support Customer Satisfaction Travel 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

ECXO

JULY 10, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. CRM Integration : Correlating feedback with customer profiles for deeper insights. ” This provides a limited and momentary glimpse into customer sentiment.

Metrics 374

Metrics Analysis Feedback NPS 374

Comm100

DECEMBER 16, 2024

Improved Interdepartmental Collaboration By integrating automation tools with existing CRM and project management systems, teams across departmentssuch as sales, product, and supportcan seamlessly share customer insights and action plans. This helps tear down silos, fosters collaboration, and ensures that all teams work toward aligned goals.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

NobelBiz

JANUARY 28, 2025

In 2025, achieving the right benchmarks means understanding the metrics that matter, tracking them effectively, and striving for continuous improvement. Use tools like customer relationship management (CRM) systems and call center analytics platforms to collect performance data. Contact us today to learn more!

Contact Center 52

Contact Center Abandon Rate Self Service Average Handle Time 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

Optimove

FEBRUARY 5, 2025

The analysis is from Optimove Insights, the research arm of Optimove the #1 CRM Marketing Solution for iGaming and sports betting operators. The post Super Bowl 2025 Projected to Bring 153% More Bettors Than 2023, and 48% More Than Last Year appeared first on Optimove. For more insights, contact us to Request a Demo.

Sports 69

Sports CRM Analysis Tips 69

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. CRM Integration : Correlate feedback data with customer profiles and transaction history for deeper insights into behavior and preferences.

NPS 453

NPS Feedback Net Promoter Score B2C 453

ShepHyken

NOVEMBER 18, 2024

2025 Looks Like Another ‘Meh’ Year for CX by John P. CRM Buyer) Despite increased spending by many businesses, 2025 looks like a lackluster year for customer experience (CX) quality, according to Forrester Research. My Comment: I hate reading an article that claims customer service/CX is declining.

Customer Service 75

Customer Service Loyalty Customer Satisfaction Customer Service Training 75

DCX

MARCH 30, 2025

Looking Ahead: Brinks Home is now focused on expanding Virty-Vee's capabilities with personalized customer interactions, deeper CRM integration, omnichannel experiences, and even more creative uses of AI across the organization.

Customer Centricity 52

Customer Centricity Leadership Innovation Connections 52

Optimove

JANUARY 28, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: The 2025 Optimove Insights Consumer Marketing Fatigue Report reveals a key challenge for marketers: keeping customers engaged without overwhelming them. Download Now In Summary With todays marketing technology, marketing fatigue can be avoided in 2025.

Report 52

Report Marketing CRM Consumers 52

Optimove

FEBRUARY 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketing teams are under growing pressure to do more with lessmore campaigns, more personalization, more customer touchpointsall while working with smaller teams and fewer resources. Check out the agenda and secure your spot here.

Connections 52

Connections Marketing CRM Banking 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. The result?

Connections 52

Connections Gamification Marketing CRM 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. Integration and Compatibility Qualtrics: Qualtrics offers extensive integration options, allowing data to be gathered and unified from various systems or platforms such as CRM systems, analytics tools, marketing tools, etc.

Comparison 52

Comparison Effort Score Analysis Self Service 52

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Key Takeaways: Connect with Customers: Discover innovative CRM practices to deepen relationships and boost loyalty. Don’t miss out – registration opens soon! See you in London!

CRM 52

CRM Conference Connections Marketing 52

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Whether exploring Positionless Marketing, AI-driven personalization, or next-gen CRM strategies, attendees left armed with actionable insights to drive growth.

Connections 52

Connections Marketing CRM Banking 52

Comm100

NOVEMBER 23, 2022

By introducing channels like Salesforce CRM to an omnichannel platform, you can extend personalization even further. With a connected CRM, agents can have detailed background information about not only each customer, but their organization, industry, and more. Chatbot growth continues. Proactive customer engagement takes off. “By

Trends 246

Trends Customer Service Chatbots Omni-Channel 246

Calabrio

MARCH 11, 2025

To meet expectations and really drive customer experience excellence at scale in 2025, contact centers need a clear-cut strategy to enhance their quality assurance processes. Combine interaction data with CRM insights, customer surveys, and operational metrics to create a truly 360-degree view of the customer journey.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

Optimove

JANUARY 20, 2025

Optimove announced the launch of OptiLive, a first-of-its-kind solution that enables sportsbook operators to create CRM-powered live sports marketing at scale. Attendees to ICE 2025 in Barcelona can visit Booth #4A34 in Hall 4 for a first-hand look at OptiLive.

Sports 40

Sports CRM Marketing 40

CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. According to Electric Capitals 2024 developer report, Solana is in the top three for active developers.

Customer Service 52

Customer Service e-support CRM Case Study 52

BirdEye

MARCH 3, 2025

Here are three key tech platforms that make cross-channel strategies effective: Customer Relationship Management (CRM) A CRM system consolidates all customer data in one place, allowing sales and service teams to access information and personalize their responses quickly.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 Optimove 2024 Recognitions In 2024, Optimove achieved significant milestones that reflect our commitment to innovation, excellence, and leadership in CRM Marketing.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

SurveySensum

DECEMBER 2, 2024

Additionally, data customization is challenging, and even admins cannot modify CRM connectors set by other users, restricting overall flexibility. Its reporting features lack the versatility to meet diverse needs, and the platform’s interface can feel unresponsive and unintuitive.

Feedback 52

Feedback Strategy Multi-Channel Analysis 52