Forrester's Customer Insights

AUGUST 1, 2024

Technology leaders find themselves at a crossroads this budget planning season. Get pragmatic advice on where to spend your tech budget in 2025 to achieve better business outcomes.

Technology 36

Technology Innovation 36

Think Customers

JUNE 24, 2024

The yin and yang of people and technology was on full display. The one question on everyone’s mind, as it was at Internet World decades ago: “How do I integrate technology to innovate without damaging my brand, customer, or employee experience?” Technology alone is not the answer. “We

Conference 59

Conference Technology Meeting Contact Center 59

AWS Machine Learning

AUGUST 29, 2024

“Embracing the challenges of AWS DeepRacer has not only sharpened my technical skills but has also opened doors to new roles, where innovation and agility are key. In addition, all four workshops will be made available off the shelf alongside the managed AWS DeepRacer solution beginning in 2025.

Training 121

Training Course Innovation Management 121

AWS Machine Learning

OCTOBER 17, 2023

It means putting aside technology and solutions, starting from the expected results of customers, confirming their value, and then deducing what needs to be done in reverse order before finally implementing a solution. billion RMB in 2020 and is expected to reach 810 billion RMB in 2025. This method is called working backwards at AWS.

Technology 116

Technology Video Effort Score Innovation 116

TechSee

JULY 30, 2024

Welcome to “Dear Megan,” an advice column where innovation meets humor, and customer experience is sprinkled with a dash of wit. I’m Megan Saucier , your friendly guide through the ever-evolving landscape of technology. Have a question? Send it our way, and let’s explore the fascinating world of tech together.

Contact Center 124

Contact Center Customers Study Analytics 124

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Customer-Centric Culture : Foster a culture where feedback is valued and acted upon at all levels, promoting continuous improvement and innovation.

NPS 373

NPS Feedback Net Promoter Score B2C 373

AWS Machine Learning

SEPTEMBER 24, 2024

By harnessing the transformative potential of AI, we can develop innovative solutions to tackle the intersectional challenges at the heart of the climate crisis. At IRCAI, our mission is to guide the ethical development of AI technologies, ensuring they serve the greater good and are inclusive of marginalized AI communities.

Innovation 94

Innovation Resources Technology Data 94

Oracle

APRIL 10, 2019

With revenues of over $328 billion in 2017 and a projection of $390 billion in 2025, there are many ways technology can influence these numbers. Now, companies like MTailor have technology that measures your body for perfect-for-you fit. Tech tailors. Sayonara, shoelaces. ” Augmented reality. .

Apparel 92

Apparel Industry Technology Retail 92

Interactions

OCTOBER 29, 2024

How Gen AI Will Enhance the Contact Center That’s a very brief explanation of a very complex technology – one that is evolving as we speak. 6 Criteria for Gen AI Investments Gartner predicts that by 2025, Gen AI will be embedded in 80% of enterprise Conversational AI offerings, up from just 20% in 2023. did plans come to fruition)?

Contact Center 62

Contact Center Self Service Social Media Analytics 62

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition.

Telecommunications 122

Telecommunications Training Chatbots CRM 122

AWS Machine Learning

JULY 10, 2024

From the outset, we have prioritized responsible AI innovation by embedding safety, fairness, robustness, security, and privacy into our development processes and educating our employees. Artificial Intelligence Safety Institute Consortium , established by the National Institute of Standards and Technology ( NIST ).

Government 119

Government Course Innovation Training 119

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Gamification 122

Perceptive

JUNE 14, 2021

By 2025, humans will create 463 exabytes of data every day 1. And new technologies mean we can explore and gather this data in sophisticated and exciting ways, allowing us to connect, innovate, modernise and fuel our economy. That’s 463,000,000 terabytes.

Data 91

Data Innovation Connections Technology 91

AWS Machine Learning

OCTOBER 24, 2024

New customers will not be able to access the capability effective October 24, 2024, but existing customers will be able to use the capability as normal until October 31, 2025. This post discusses an alternative solution to Rekognition people pathing and how you can implement this solution in your applications.

Video 90

Video Sports Analytics Examples 90

TechSee

JUNE 5, 2024

” The AI Fear Factor: Battling the Unknown In our rapidly evolving digital age, artificial intelligence (AI) is both a beacon of innovation and a source of trepidation. There are moments when technology falls short, and the human touch becomes irreplaceable.

Customer Experience 109

Customer Experience Effort Score Chatbots Interaction 109

2020 Research

OCTOBER 23, 2024

The market research sector is experiencing a swift evolution due to technological innovations, changing consumer habits, and dynamic business demands. Q: What are the expectations for technology’s role in market research by 2025? Connect with our team today for innovative strategies and insights.

Marketing 59

Marketing Analytics Innovation Insurance 59

CSM Magazine

OCTOBER 21, 2024

BitStarz Casino As one of the most innovative casinos out there, BitStarz has gained popularity for being a hybrid platform that accepts both fiat and cryptocurrency. Why It Stands Out: Innovative Theme: The casino’s unique, science-themed design makes it a fun and quirky platform.

Entertainment 52

Entertainment Meeting Innovation Industry 52

DCX

SEPTEMBER 8, 2024

The big picture: This move highlights the growing trend towards biometric technology in airports, balancing efficiency with privacy concerns. The big picture: This move highlights the growing trend towards biometric technology in airports, balancing efficiency with privacy concerns. Become a Top 1% CX Influencer in 30 Days! Guaranteed!

Policies 52

Policies Customer Journeys Travel Trends 52

DCX

SEPTEMBER 8, 2024

The big picture: This move highlights the growing trend towards biometric technology in airports, balancing efficiency with privacy concerns. The big picture: This move highlights the growing trend towards biometric technology in airports, balancing efficiency with privacy concerns. Become a Top 1% CX Influencer in 30 Days! Guaranteed!

Policies 52

Policies Customer Journeys Travel Trends 52

West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

One Millimeter Mindset

MARCH 11, 2021

The 2020 World Economic Forum identified these Top 10 critical professional skills for 2025. Sort each of those courses (and your prior certs) under each of the following top 10 professional skills for 2025. Analytical thinking and innovation. Technology use, monitoring and control. Technology design and programming.

Strategy 106

Strategy Leadership Roadmap Consulting 106

West Monroe

OCTOBER 30, 2024

Globally, data has grown year-over-year since 2010 and estimates project 181 zettabytes of data to be generated in 2025. This technology rapidly processes data from various sources like facility operations, weather patterns, geographic information systems, and cybersecurity threats. And yet bad data is so pervasive that it costs U.S.

Data 52

Data Analytics Training Tools 52

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. IPfolio enables R&D teams to leverage the power of connected data and services for innovation management throughout the entire IP lifecycle. and/or its affiliates in the U.S.

Software 59

Software Report Management Marketing 59

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

TechSee

JANUARY 26, 2021

A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs. According to Gartner research, by 2025, 40% of customer service organizations will become ?profit Strategic planning must consider the switch to multiple service channels.

Trends 124

Trends Customer Service Contact Center Financial 124

Quadient

JULY 18, 2022

The new “Experience Partner Program” introduces a variety of changes that are primarily designed to increase the benefits to our most committed partners and enable us to take advantage of the 9% adjusted CAGR of the 1.9b$ market until 2025* (with even stronger growth expected for cloud solutions). Alban Olier. Alban holds a B.S

Communication 52

Communication Customer Experience Social Media Software 52

Clarivate

OCTOBER 31, 2023

Cream will always rise to the top and there will always be a buyer for quality assets, whether therapeutics, platforms, or technology. Big pharma is still keen to access good technology, science, and assets, in many cases to plug a patent-expiry-shaped hole in their coffers.

Innovation 52

Innovation Financial Industry Strategy 52

Comm100

NOVEMBER 23, 2022

Vendors across the globe are making significant innovations to their products by integrating technologies such as AI and NLP to cater to customer needs and market requirements.” – Mordor Intelligence LLP . The past few years have squeezed many organizations, forcing customer service teams to make do with limited resources.

Trends 225

Trends Customer Service Chatbots Omni-Channel 225

delighted

OCTOBER 3, 2024

trillion by 2025. 75% of households are expected to own smart speaker devices by 2025, while 43% of voice-enabled device owners use their device to shop. New technologies and innovations continue to make online retail an exciting avenue for customers to shop with your brand. How popular is this ecommerce channel?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

Clarivate

JANUARY 23, 2024

R&D spend is steadily growing and is expected to reach approximately $200 billion by 2025. Altogether, the data highlight an improvement in the volume of R&D productivity, while the value of this innovation remains uncertain. This amounts to approximately 20% of sales revenues which are reinvested into developing pipelines.

Trends 52

Trends Metrics Consulting Analysis 52

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. Staying on top of the latest CX trends is tough, especially with how AI is transforming the field.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. Staying on top of the latest CX trends is tough, especially with how AI is transforming the field.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

C Space

DECEMBER 3, 2021

Vorsprung” is no longer solely a matter of exploring technological boundaries, but how technology is improving people’s lives and contributing to a better future for the individual and for society as a whole. The results are products and services tailored to our customer’s requirements and desires and key innovations.

Automotive 52

Automotive Brands Software Innovation 52

DCX

NOVEMBER 10, 2024

In any experience, the balance between innovation and intuitive design is key. Source The Tech Supercycle: Brace Yourself Get Ready for the Technology Supercycle What’s the hype: Futurist Amy Webb predicts a “technology supercycle” that will change everything, as AI, biotechnology, and smart sensors hit critical mass.

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

AWS Machine Learning

OCTOBER 27, 2023

Gartner predicts that “by 2025, 30% of outbound marketing messages from large organizations will be synthetically generated.” Developers can use Amazon Personalize to build applications powered by the same type of machine learning (ML) technology used by Amazon.com for real-time personalized recommendations. Tim Wu Kunpeng is a Sr.

Marketing 107

Marketing Travel e-support Entertainment 107

TechSee

MAY 24, 2021

Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

Self Service 124

Self Service Contact Center Wireless Video 124