rethinkCX

MARCH 4, 2025

In 2025, listening isnt just politeits profitable. Whether youre a customer journey consultant crafting experiences or a brand chasing retention, VoC is the secret sauce for 2025. A Voice of the Customer (VoC) program is a structured way to collect, analyze, and act on customer feedback across touchpoints. Lets get started.

Loyalty 52

Loyalty Social Media Customer Journeys Multi-Channel 52

Retently

NOVEMBER 27, 2024

Expanding Revenue Channels 4. Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. Let’s explore how expanding revenue channels can complement personalization for even greater growth.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

DCX

FEBRUARY 9, 2025

-Mark This week’s must-read links: Stop Fixing Touchpoints—Fix The Whole Journey One Big Thing: Clearing The Air The Jevons Paradox Enters AI Cigna’s Making Big CX Promises—Will They Deliver? Fixing one touchpoint while ignoring the rest is like putting a fresh coat of paint on a sinking ship.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Multiple touchpoints are often needed to build a relationship and secure meetings.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Multiple touchpoints are often needed to build a relationship and secure meetings.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

SurveySensum

NOVEMBER 26, 2024

Data Collection and Feedback Mechanisms Qualtrics : It enables users to gather feedback from multiple channels which fosters an omnichannel feedback collection, ensuring that no insight is lost. SurveySensum: The tool captures customer feedback from multiple channels and gathers it on a single platform for a unified and comprehensive view.

Comparison 52

Comparison Effort Score Analysis Self Service 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Thematic

FEBRUARY 24, 2025

Analyze customer interactions across multiple touchpoints. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Each of these touchpoints generates valuable feedback that businesses must track and analyze to improve customer experience.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. A powerful text analytics tool should integrate seamlessly across multiple touchpoints to: Consolidate insights from diverse sources into a single platform.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software?

Software 52

Software Multi-Channel Contact Center Social Media 52

rethinkCX

JUNE 11, 2024

In 2025, customer service isnt just a nice-to-haveits your businesss lifeline. Whats big in 2025? source) Why Your Business Needs It in 2025 Heres why customer service software is a game-changer: Efficiency on Steroids: AI handles the grunt workthink ticket sorting or canned repliesso agents focus on what matters. Automation.

Software 52

Software Customer Service e-support Social Media 52

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. Implementing AI for healthcare chatbots and virtual assistants enables businesses to build patient portals for a personalized experience at all touchpoints. Healthcare is complex, time-sensitive, and deeply personal.

Healthcare 52

Healthcare Chatbots Multi-Channel Insurance 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. Multi-serviced.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

SurveySparrow

JULY 24, 2023

These technologies help businesses deliver personalized, seamless, and efficient customer experiences across various touchpoints. As per Gartner, by 2025, AI, particularly artificial intelligence in customer experience, will have a hand in over half of all customer interactions. Seamless transition. ” Easy as pie, right?

Omni-Channel 52

Omni-Channel Technology Customer Experience Customer Journeys 52

Optimove

APRIL 13, 2023

Using customer data strategically is crucial for achieving personalization, yet in 2025, 80% of telecom marketers that have invested in personalization will abandon their efforts. Here’s how Optimove is helping telco brands to do just that …. First things first – data is key! The problem? Turning data into action. And why stop there?

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

West Monroe

APRIL 27, 2022

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.

Software 52

Software e-support Multi-Channel Industry 52

West Monroe

APRIL 27, 2022

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.

Software 52

Software e-support Multi-Channel Industry 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Digital has become the new channel of interaction amongst the customers. . Digital has become the new channel of interaction amongst the customers. . Customers prefer to interact digitally across social media channels, chats, or apps than on calls.

Customer Experience 59

Customer Experience Social Media Multi-Channel Chatbots 59

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. This is why more than 41% of customers prefer live chat support over other channels. But why is it important?

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Think Customers

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Building a Customer-Centric Culture Creating a 360-degree feedback system involves: Multi-Channel Feedback Collection : Capturing diverse perspectives across touchpoints.

Metrics 40

Metrics Analysis Feedback NPS 40

Currency Alliance

FEBRUARY 10, 2021

If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. Non-purchase touchpoints might include your customers: mentioning your brand in a positive way on social media. posting product reviews online. referring friends.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. On higher-margin items, or items which may be about to perish, you can bump the earning and communicate via digital channels or in-store signage to stimulate demand.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

BirdEye

FEBRUARY 26, 2025

In this guide, well explore the essential tools that can transform the way how multi-location healthcare businesses like yours attract and retain patients. Why do healthcare providers need marketing tools in 2025? Why do healthcare providers need marketing tools in 2025? Table of contents What are healthcare marketing tools?

Healthcare 52

Healthcare Tools Marketing Multi-Channel 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. However, Qualtrics support comes in and the only support channel is email which takes a lot of time to respond and resolve. Why Look for Qualtrics Alternatives? 5) Promoter.io 5) Promoter.io

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52

BirdEye

MARCH 26, 2025

In 2025, trust and digital authority move deals forwardand this blog will show you how to own both. Lets explore whats outdated and what strategies are reshaping success in 2025. However, this process has dramatically evolved in recent years, especially in the competitive commercial real estate market of 2025.

Strategy 52

Strategy Marketing Multi-Channel Omni-Channel 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. HelloCustomer Business looking for real-time feedback management Gather feedback from all touchpoints across the customer journey and manage it in one single place.

NPS 52

NPS Omni-Channel Analytics Survey 52

InteractionMetrics

JANUARY 31, 2025

This guide covers the top customer satisfaction survey companies of 2025. That includes customer survey design that keeps your survey free of bias, data collection through multiple channels, verbatim analysis for in-depth insights, custom dashboards, custom metrics for clear reporting, and more.

Customer Satisfaction 52

Customer Satisfaction Survey Company Customer Journeys 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. By leveraging NPS tools that integrate with HubSpot, you can: Automate survey distribution : Send NPS surveys at key touchpoints in the customer journey. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Thats where NPS tools come in.

NPS 52

NPS Tools Effort Score Survey 52

BirdEye

MARCH 25, 2025

The 1 tool every small business needs: Birdeye GenAI platform 7 tips to simplify marketing automation for small business How will marketing automation for small businesses evolve in 2025? The good news? Automation helps small businesses save time, improve efficiency, and engage customers more effectively without a large team.

Tips 52

Tips Tools Marketing Social Media 52