Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. E-commerce sales are now projected to reach $7.4

e-support 195

e-support Customer Experience Social Media Chatbots 195

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Eptica

APRIL 23, 2020

And trust is even more important in the online experience, where competitors are only a click away. What will customer self-service look like in 2025? This applies across industries – brands that create a strong relationship are more likely to be forgiven or given the benefit of the doubt if minor problems occur.

Hospitality 72

Hospitality Self Service Conference Training 72

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.

Social Media 52

Social Media Self Service Banking Conference 52

Optimove

AUGUST 15, 2023

million people in the US will be using QR codes by 2025 – not bad for a technology that’s had more than its fair share of naysayers! A frictionless user experience. QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 The result?

Brands 52

Brands Marketing Advertising Video 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40