customer sure

JANUARY 20, 2025

Forrester predicts that AI will play a pivotal role in turning insights into action by the end of 2025. Building Customer-Centric Cultures If 2024 was a year when the importance of customer experience gained ground, then 2025 is the year when people understand that its not something you can bolt on, or delegate to a separate team.

Trends 62

Trends Net Promoter Score Analysis ROI 62

TechSee

DECEMBER 11, 2024

Analysis : This prediction assumed the clear ROI benefits and customer satisfaction improvements AI can deliver, but missed the enterprise technology adoption dynamics. Key Takeaways for 2025 Reflecting on service trends in 2024, it’s clear that success in service experience innovation depends on thoughtful execution.

Trends 109

Trends Self Service Omni-Channel Social Media 109

NobelBiz

NOVEMBER 5, 2024

Standing at the threshold of 2025, contact centers face a critical juncture between rising customer expectations and rapid technological developments. Pressure to Implement AI with Quick ROI AI technology holds great potential for contact centers, automating simple tasks and analyzing customer sentiment in real time .

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

BirdEye

DECEMBER 28, 2024

See Pricing FREE DEMO Top 6 enterprise social media management software for 2025 Choosing the most efficient social media management platforms helps businesses streamline operations and enhance social media presence across locations. Track engagement metrics, ROI, audience growth with custom dashboards. Watch the Free Demo Now.

Social Media 52

Social Media Software Management Multi-Channel 52

ECXO

JULY 10, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Return on Investment (ROI) : Calculates profitability from specific CX investments. ” This provides a limited and momentary glimpse into customer sentiment.

Metrics 374

Metrics Analysis Feedback NPS 374

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) Enhancing Efficiency : Marketers can reduce wasted effort and improve ROI by focusing resources on high-performing journeys.

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air. The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. Consumers are spending as hesitantly as businesses.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

DCX

DECEMBER 31, 2024

Let’s make 2025 your best year yet. Show Me the Money: Proving ROI from Your CX Initiatives You know the drill. Show Me the Money: Proving ROI from Your CX Initiatives You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?”

ROI 52

ROI Self Service Leadership Metrics 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

Marketing 52

Marketing CRM Loyalty Programs Omni-Channel 52

BirdEye

MARCH 28, 2025

Why multi-location businesses must prioritize Google Maps SEO in 2025 In 2025, Google Maps is no longer just a navigation toolits a powerful engine for discovery, engagement, and trust-building. Share executive-ready reports to showcase ROI. Lets get right to it. Table of contents What is Google Maps SEO?

Multi-Channel 52

Multi-Channel Social Media Tips Brands 52

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs.

NPS 453

NPS Feedback Net Promoter Score B2C 453

TechSee

FEBRUARY 14, 2025

Unlike traditional chatbots, these advanced systems harness the power of vision to radically simplify the customer experience, offering capabilities that extend far beyond text-based interactions: Visual problem diagnosis Intelligent troubleshooting Adaptive learning from each interaction Autonomous problem resolution See the Numbers: Key Adoption (..)

Customer Experience 109

Customer Experience Chatbots Roadmap ROI 109

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI.

Survey 52

Survey Multi-Channel ROI User Experience 52

TechSee

JUNE 10, 2021

As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert.

Self Service 207

Self Service Innovation Analytics Transportation 207

Inbenta

FEBRUARY 20, 2020

Customer self-service ROI. When monitoring the performance of a self-service initiative, there are a variety of different KPIs to keep track of in order to allow ROI to be measured. How to calculate an AI chatbot’s ROI. Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions.

Self Service 116

Self Service Chatbots ROI Return on Investment 116

DCX

APRIL 13, 2025

Download your free set of 32 GenAI prompts right now. Prioritize smarter, communicate better, and achieve tangible results—starting today.

Fashion 52

Fashion Self Service Leadership Training 52

DCX

FEBRUARY 9, 2025

Coach’s Corner: Embrace the paradox Rethink ROI: Historical data shows we rarely see pure cost savings from new tech. Greater complexity, rising contact: As AI agents multiply, so do potential snafus—from login hiccups to unexpected interactions between autonomous systems. More complexity equals more need for human help.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

DCX

APRIL 6, 2025

Download your free set of 32 GenAI prompts right now. Prioritize smarter, communicate better, and achieve tangible results—starting today.

Chatbots 52

Chatbots Connections Leadership Measurement 52

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

Trends 173

Trends Customer Experience Self Service ROI 173

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 130

Contact Center Management Strategy Call Center 130

CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. Even so, strategic implementation still requires careful ROI, talented personnel and proper planning.

Customer Service 52

Customer Service e-support CRM Case Study 52

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Whether exploring Positionless Marketing, AI-driven personalization, or next-gen CRM strategies, attendees left armed with actionable insights to drive growth.

Connections 52

Connections Marketing CRM Banking 52

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? The good news for the consumer is that by using AI within the back-end of self-service systems, management overheads are significantly reduced , increasing ROI and putting them within the grasp of many more businesses.

Self Service 75

Self Service Knowledge Base ROI Hotels 75

Amplifai Coaching Category

DECEMBER 12, 2024

Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025. 60+ Generative AI Statistics.

ROI 52

ROI Trends 52

Retently

NOVEMBER 27, 2024

The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI. Whether it’s a well-timed ad or a seamless product page, capturing these moments can significantly boost sales.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Blueshift

MARCH 29, 2023

In fact, a fifth of executives worldwide say that AI will be critical to their job functions by 2025. Here are five ways you can start using AI in your email marketing strategy to maximize ROI: When AI is mentioned for marketers today, the first thought that often comes to mind is content creation.

Marketing 98

Marketing ROI Customer Insights Tools 98

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, its clear that caution is in the air. The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. Consumers are spending as hesitantly as businesses.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Alida

JUNE 30, 2017

Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025. And we know that acquiring new customers is much more expensive than keeping old ones, so there is real ROI at stake in maintaining customer loyalty by being a truly authentic brand. Don’t forget the post-sale relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

Optimove

JANUARY 8, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Email marketing remains one of the most effective tools in a marketers arsenal, consistently delivering an impressive ROI of $36 for every $1 spent. Below are our top 7 email marketing strategies and tips for 2025.

Marketing 52

Marketing Strategy Tips ROI 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

Net Promoter Score 340

Net Promoter Score Effort Score B2B NPS 340

SurveySensum

FEBRUARY 17, 2025

5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights. Compare Pricing and ROI Pricing varies across text analytics tools, so its important to compare cost vs. value before making a decision.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Source: Deloitte IVR(s) are among the most powerful channels for generating the best ROI for deflecting inquiries to contact centers.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

NobelBiz

FEBRUARY 4, 2025

Increased lead acquisition costs , making it harder for businesses to generate profitable ROI. Mike Mcguire, Senior Sales Consultant at NobleBiz The FCCs 1:1 Consent Rule: An Overview Starting January 27, 2025 , contact centers will need to rethink how they obtain consumer consent. This keeps the industry alive.-

Contact Center 52

Contact Center Strategy Omni-Channel Consulting 52

Gainsight

MARCH 31, 2025

That means relying on new customer acquisition is expensive for any organizationand in uncertain markets, companies want to ensure that kind of investment leads to ROI quickly. Our team will walk you through all thats possible and help you reach your goals for 2025 and beyond. What a huge difference!

Customer Journeys 52

Customer Journeys Strategy Effort Score B2B 52

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. What is Customer Self Service? Challenges of Customer Self Service. Employee Experience.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109