CSM Magazine

MAY 16, 2023

B2B companies have an added layer of complexity to perform well compared to their consumer-facing counterparts. For example at Mangopay, we use some consumer intelligence acceleration Platforms to enable businesses to harness the power of VoC data to drive impactful business outcomes. billion between 2022-2026.

B2B 52

B2B Financial Customer Centricity B2C 52

Optimove

JANUARY 16, 2024

To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. However, this method has proven rigid and unable to meet consumers on their terms. Similarly, marketers cannot predict each consumer’s journey.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

Think Customers

OCTOBER 20, 2021

In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026. If consumers walk away with positive memories, they will be likely to recommend or share the experience with others.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

NetBase

AUGUST 21, 2020

How consumers are pushing the adoption of emerging trends. We know that technology coupled with the power of the internet has been a lifeline to brands and consumers alike during the pandemic. As a matter of fact, the industry is projected to push past $266B by 2026. Consumers Accelerate Online Emerging Trend Adoption.

Marketing 52

Marketing Trends Analysis Consumers 52

Clarivate

APRIL 24, 2023

Oak Street has 169 locations across 21 states and expects to nearly double its size to 300 centers by 2026. In addition to the direct-to-consumer model, One Medical works with 8,500 employers that offer care to their employees. That may be at the crux of why Amazon decided to purchase One Medical, closing on the $3.9

Healthcare 89

Healthcare Marketing Insurance Groups 89

NobelBiz

AUGUST 20, 2024

billion by 2026, at a CAGR of 21.5%. Get Better Data Insights and Analytics Every engagement with Conversational AI produces valuable data that can be analyzed for deeper understanding of customer behavior, preferences, and challenges. Market Growth: The global Conversational AI market is expected to grow from $6.8

Contact Center 52

Contact Center Chatbots Call Center Self Service 52

West Monroe

JANUARY 28, 2024

billion by 2026, fueled by the convergence of advancing diagnostic technologies and a rising demand for clinical diagnostics. The global diagnostic market size is projected to double in the next decade, increasing from the current $165.6 billion to nearly $350 billion. It's expected to grow 4.6% in the United State to $40.1

Industry 52

Industry Trends Healthcare Innovation 52

West Monroe

JANUARY 28, 2024

billion by 2026, fueled by the convergence of advancing diagnostic technologies and a rising demand for clinical diagnostics. The global diagnostic market size is projected to double in the next decade, increasing from the current $165.6 billion to nearly $350 billion. It's expected to grow 4.6% in the United State to $40.1

Industry 52

Industry Trends Healthcare Innovation 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. But it’s a necessary step for building analytics that will help your organization identify problems, increase reporting accuracy/timeliness, or even enable advanced strategies such as data monetization. Alone, it looks like just another cost.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. But it’s a necessary step for building analytics that will help your organization identify problems, increase reporting accuracy/timeliness, or even enable advanced strategies such as data monetization. Alone, it looks like just another cost.

ROI 52

ROI Technology Strategy Return on Investment 52