2026 Analytics Touchpoint 
eglobalis
OCTOBER 14, 2024
These pillars include the basics: customer journey mapping, touchpoint analysis, feedback loops, and internal operational alignment. Their programs emphasize data analytics and feedback management, leveraging their own software. Her work is filled with practical insights and well-reasoned solutions to CX challenges.
ECXO
NOVEMBER 16, 2023
It’s being embedded into workflows and customer touchpoints. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises.
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Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Mission & Vision One quality all customers look for is reliability and consistency.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Mission & Vision One quality all customers look for is reliability and consistency.
SurveySparrow
JUNE 7, 2024
You guessed it – they have conversational analytics software. In fact, Gartner had predicted that by 2026, conversational AI within contact centers will reduce agent labor costs by $80 billion. That’s why conversational analytics software is crucial. It’s not hard to see why.
NobelBiz
OCTOBER 15, 2024
With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. By 2025, these strategies will push past classic personalization into leveraging AI, real-time data, and advanced analytics to create experiences that are truly predictive and immersive.
inmoment
MARCH 3, 2020
Engagements are taking place across multiple channels and touchpoints, at any time, across geographies, and for many reasons. Customers will be able to benefit from the collection component of the MaritzCX system and have it interact seamlessly with the analytics and recommendation engines from InMoment.
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