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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

For example, the customer expectations for a B2B tech company will differ significantly from those for a consumer-facing retail brand. Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges.

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Consumer Intelligence for Plant-Based Market Innovation

NetBase

The plant-based market is booming, and consumer intelligence is brands’ ticket to ride. Consumers attracted to the plant-based lifestyle have lots of questions that need answering. And savvy brands up to date on their consumer intelligence stand to reap rewards for their plant-based market innovations.

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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024. CloudInteract works with businesses to help unlock data insights and enable smarter communication.

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LEVERAGING VISUAL AI TO MITIGATE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF TRUCK ROLLS

TechSee

Just like office workers get frustrated with hour-long “meetings that could have been a quick email”, customer service teams and consumers’ worst nightmare is a redundant visit that could have been solved autonomously and remotely.

Financial 109
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Beyond transparent pricing: decoding the strategies of major PBMs

Clarivate

For Medicare, CMS intends to begin directly negotiating prices with drug manufacturers for ten highest-cost drugs starting in 2026 , with plans to expand further, subtly impacting the role of these. States are also actively targeting PBM tactics like spread pricing for Medicaid. This partial transparency might not be as revealing as it seems.

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Diagnostic industry dynamics in life sciences: Growth, challenges, and key trends

West Monroe

billion by 2026, fueled by the convergence of advancing diagnostic technologies and a rising demand for clinical diagnostics. Organizations that can overcome these hurdles through cost efficiency, data-driven strategies, and innovative approaches will find success in shaping its trajectory. billion to nearly $350 billion.

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Drive hyper-personalized customer experiences with Amazon Personalize and generative AI

AWS Machine Learning

Gartner predicts that “by 2026, more than 80% of enterprises will have used generative AI APIs or models, or deployed generative AI-enabled applications in production environments, up from less than 5% in 2023.” However, scripting appealing subject lines can often be tedious and time-consuming.