BirdEye

FEBRUARY 21, 2023

We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. Nearly 60% of marketers believe that social media marketing is a “very important” asset to their overall marketing strategy.

Social Media 98

Social Media Marketing Advertising Video 98

Comm100

FEBRUARY 21, 2023

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% There’s no question that the use of AI in customer service is on the rise. from 2023 to 2030.

Customer Service 181

Customer Service Chatbots Wait Times Industry 181

Lumoa

SEPTEMBER 11, 2023

Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Customer experience wasn’t always given this much importance.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Customer experience wasn’t always given this much importance.

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. And with the Dietary Supplements Market to reach 210.3 And with the Dietary Supplements Market to reach 210.3

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

NetBase

AUGUST 21, 2020

Brands that are using market research for M&A intel have an edge. And we’ll do that by diving deeper into the following topics: Understanding market research. How consumers are pushing the adoption of emerging trends. Understanding Market Research Potential . Exploring Market Research in the Company Dataset.

Marketing 52

Marketing Trends Analysis Consumers 52

TechSee

APRIL 21, 2023

Just like office workers get frustrated with hour-long “meetings that could have been a quick email”, customer service teams and consumers’ worst nightmare is a redundant visit that could have been solved autonomously and remotely. When it comes to trucks, the room for improvement is even greater.

Financial 109

Financial Transportation Software Government 109

Clarivate

APRIL 24, 2023

healthcare payers and providers are consolidating at a dizzying clip as they seek to gain market share, increase access to care and secure clinical control to improve health outcomes. Oak Street has 169 locations across 21 states and expects to nearly double its size to 300 centers by 2026.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Clarivate

AUGUST 7, 2024

The three largest pharmacy benefit managers (PBMs) in the United States—Express Scripts, OptumRx and CVS Caremark—control more than 80% of the market share (per Clarivate data, as of January 2024). This market dominance, coupled with other concerns, particularly around pricing opacity, has made PBMs a target of regulators and politicians.

Strategy 59

Strategy Healthcare Retail Marketing 59

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required. However, scripting appealing subject lines can often be tedious and time-consuming.

Customer Experience 115

Customer Experience Sports Travel User Experience 115

NetBase

JULY 2, 2020

Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. 67% of millennials prefer to shop online.

Ecommerce 56

Ecommerce Sales Retail Trends 56

Answer Dash

OCTOBER 15, 2019

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. This resistance, in large part, has to do with market restraints.

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

Magellan Solutions

AUGUST 30, 2021

Independently developed games lay the groundwork for augmented reality (AR) in video games, changing the video game market. . In fact, the Gaming market size is projected to reach USD 398950 Million by 2026, from USD 192150 Million in 2019, at a CAGR of 11.0% during 2021-2026 because of this. Deploy Marketing Automation.

Industry 52

Industry B2C Call Center Contact Center 52

CSM Magazine

MAY 16, 2023

B2B companies have an added layer of complexity to perform well compared to their consumer-facing counterparts. For example at Mangopay, we use some consumer intelligence acceleration Platforms to enable businesses to harness the power of VoC data to drive impactful business outcomes. billion between 2022-2026.

B2B 52

B2B Financial Customer Centricity B2C 52

Optimove

JANUARY 16, 2024

To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. However, this method has proven rigid and unable to meet consumers on their terms. In 2023, we witnessed a significant shift from rules-based marketing to AI-mapped journeys.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

NobelBiz

AUGUST 20, 2024

Market Growth: The global Conversational AI market is expected to grow from $6.8 billion by 2026, at a CAGR of 21.5%. What’s more, AI-driven analytics can reveal trends and patterns that may not be visible through conventional analysis methods, providing you with a competitive advantage in the market.

Contact Center 52

Contact Center Chatbots Call Center Self Service 52

BirdEye

DECEMBER 21, 2022

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. They’re easier to produce and easier to consume, which is ideal because the average human attention span is just eight seconds. The creator economy has forever changed how content is produced and consumed.

Social Media 97

Social Media Trends Video Brands 97

Clarivate

APRIL 18, 2024

In classic Amazon style, its pharmacy offers two-day shipping on prescriptions by mail, with same-day delivery available in seven markets, with plans to add a dozen more cities by year end. Other highlights include a new health and wellness subscription for consumers that includes preventative health screenings and nutritional counselling.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

West Monroe

JANUARY 28, 2024

The global diagnostic market size is projected to double in the next decade, increasing from the current $165.6 billion by 2026, fueled by the convergence of advancing diagnostic technologies and a rising demand for clinical diagnostics. billion to nearly $350 billion. It's expected to grow 4.6% in the United State to $40.1

Industry 52

Industry Trends Healthcare Innovation 52

CSM Magazine

JANUARY 16, 2023

Now, chatbot messaging apps are of such a calibre that they won’t just serve customers, but they will also manage around half of all retail transactions by 2026. That’s important because in some cases, going all digital won’t be right, either for the business or the market. Is an all-digital model right for every brand?

Chatbots 52

Chatbots Strategy Airlines Self Service 52

NobelBiz

AUGUST 23, 2022

Call centers that use a Speech Analytics system may detect these friction areas and take steps to improve their goods and services, customer journeys, and agents’ handling of consumer demands. This includes collecting multiple retrievable, recognizable, and reusable data points on interactions between this consumer and a corporation.

Call Center 52

Call Center Analytics Contact Center Self Service 52

NobelBiz

MARCH 26, 2020

Now, for decades, or ever since the earliest forms of marketing, businesses have been multichannel – whether conscious or not. In marketing, multichannel means outreach to target audiences through all these different channels and more. The aim of AI in call centers is to streamline the process for both consumers and call center agents.

Omni-Channel 52

Omni-Channel Contact Center Call Center Communication 52

NobelBiz

APRIL 11, 2023

Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.

Contact Center 52

Contact Center Chatbots Omni-Channel Contact Center Software 52

West Monroe

NOVEMBER 2, 2021

We’re still in a challenging labor market—talent remains as scarce as toilet paper and hand sanitizer were in the early days of the pandemic. For starters, most consumers say a company’s sustainability is important to them: nearly eight in 10, according to a survey fielded in 2020 by IBM and the National Retail Federation.

Report 52

Report Policies Groups Strategy 52

AWS Machine Learning

MAY 9, 2024

As maintained by Gartner , more than 80% of enterprises will have AI deployed by 2026. Implementation and operationalization of a lifecycle management system such as MLOps can help automate deployment and monitoring, resulting in improved reliability, time to market, and observability.

Government 119

Government Policies Guidelines Leadership 119

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. When the markets rebound and attention shifts from cost to growth, manufacturers that have paused or cut critical projects will be behind. Despite continuing economic concerns, the pace of digital transformation is not slowing.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. When the markets rebound and attention shifts from cost to growth, manufacturers that have paused or cut critical projects will be behind. Despite continuing economic concerns, the pace of digital transformation is not slowing.

ROI 52

ROI Technology Strategy Return on Investment 52

Call Experts

OCTOBER 13, 2022

The global home services market is expected to grow 18.91% per year from 2019-2026. Most home service consumers don’t have a company in mind when they run a search, so availability is essential. In these situations, they may be unable to answer customer calls when they’re away. . And the industry is growing.

Customer Satisfaction 52

Customer Satisfaction Industry Sales Training 52

West Monroe

FEBRUARY 28, 2023

cities with its Clean Energy DC Building Code Amendment Act , banning natural gas hookups for newly constructed buildings, effective beginning in 2026. Exercising this leverage over this supply is not an unreasonable stretch goal; we routinely witness similar leverage played out in other markets.

Measurement 52

Measurement Company Policies Transportation 52

delighted

NOVEMBER 5, 2019

In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Retail is when a business sells a product or service to an individual consumer for personal use. Successful digital retailing puts the consumer in total control of their journey.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

SmartKarrot

APRIL 28, 2022

As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. Consumers can even have a unique experience, including their vitals and color preferences, and personalizing their avatars. How are they planning to enter the market? Customer Experience in Metaverse.

Customer Experience 11

Customer Experience Touchpoint Customer Journeys Customers 11

Inbenta

DECEMBER 21, 2023

2 Answering critical questions It comes at a critical time for AI: According to an Emerging Markets Research report, the global AI market is expected to reach a value of $6 trillion by 2026. Ultimately, it’s about standing up for consumers to ensure the technology is being used safely and securely,” says Rivera.

Government 52

Government Guidelines Roadmap Healthcare 52

NetBase

JUNE 3, 2020

In this trend analysis, we’ll share consumer and market intelligence around: The accelerated telehealth trend; how COVID-19 made a luxury item the norm. Telehealth competitors leading/defining the market – and how that looks. billion by 2026. Who is Shaping the Market – and How?

Healthcare 64

Healthcare Insurance Trends Video 64

SurveySparrow

JUNE 20, 2022

There are rich, ready-to-use chatbot conversation templates for lead generation, website feedback, market research, user experience survey, and for knowing the NPS scores. See, hyper-personalization is time-consuming, but it pays off to customize your messages and provide more personalized customer service. billion in 2026!

Chatbots 52

Chatbots Customer Service How To CRM 52

Clarivate

OCTOBER 17, 2024

In public speeches, she has suggested possibly expanding the program beyond Medicare, presumably to the commercial insurance market (covering 47% of all lives in the U.S.). It also allowed within-market hospital mergers in several major markets including Chicago, Twin Cities, Houston and Atlanta. The post How the U.S.

Healthcare 52

Healthcare Industry Hospitality Government 52