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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.

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DCX # 128 | It's The End Of Customer Service As We Know It

DCX

The pace of innovation is wild. Humans + AI = Dream Team : By 2026, the partnership between humans and AI will really hit its stride. By 2026, Agentic AI will no longer be a “nice-to-have”—it’ll be a business essential. Industry Focus : Research, automation, and innovation. So, now what?

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How the Internet of Medical Things is Revolutionizing Healthcare

Helpware

Over the past 30 years, we have engineered the greatest, most rapid technological advancements to date—and the world’s brightest innovators assert that this is only the start. Within the next five years, that number is expected to more than double to $650 billion by 2026. The advent of the internet has made this truer than ever.

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Consumer Intelligence for Plant-Based Market Innovation

NetBase

And savvy brands up to date on their consumer intelligence stand to reap rewards for their plant-based market innovations. Plant-based innovation by investments and patents. The global meat substitute market stood at over $11B in 2019 and is projected to top $30B by 2026. Plant-Based Innovation by Investments & Patents .

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LEVERAGING VISUAL AI TO MITIGATE THE ENVIRONMENTAL AND FINANCIAL IMPACT OF TRUCK ROLLS

TechSee

Medium-duty trucks are projected to make up over 93% of the global electric truck fleet by 2026, with over 302,000 units in use worldwide. Although today it’s a small market compared to passenger EVs, the electric truck market is projected to register a CAGR of 9.16%.

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Establishing an AI/ML center of excellence

AWS Machine Learning

As maintained by Gartner , more than 80% of enterprises will have AI deployed by 2026. At Amazon, we believe innovation (rethink and reinvent) drives improved customer experiences and efficient processes, leading to increased productivity. These practices drive continual improvement and keep the CoE at the forefront of AI innovation.

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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024. CloudInteract works with businesses to help unlock data insights and enable smarter communication.