Thematic

MARCH 20, 2025

Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!

Analytics 62

Analytics Customer Service Analysis e-support 62

Thematic

MARCH 20, 2025

So, how exactly is AI changing the game for customer insights and predictive analytics? Manually analyzing this data was inefficient, so they turned to AI-powered text analytics to extract meaningful insights. That’s predictive analytics in action—and it’s not just for streaming. Those that don’t?

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Tracking Customer Behavior Platforms like Google Analytics, Hotjar, and Shopify’s built-in analytics can uncover behavioral patterns that aren’t immediately obvious. Or maybe analytics reveal that mobile users struggle during checkout, meaning optimizing your site for mobile can dramatically boost sales.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

NobelBiz

MAY 25, 2023

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% By connecting your lead gen services, lead scoring, and CRM into one platform, you can streamline your workflows and make more informed business decisions. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits.

Call Center 98

Call Center Software Data Contact Center 98

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Integration Capabilities : Ensure the contact center software seamlessly integrates with your existing CRM, ticketing system, and other relevant tools. Ideally your partner will have a blend of both for redundancy.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

Ecrion

JANUARY 27, 2021

From 2020 to 2027, research predicts a compound annual growth rate of over 40%. Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. Improved analytics for workflow management. billion United States dollars.

Software 52

Software CRM System Analytics 52