2027 Analytics Customer relationships 
Thematic
APRIL 3, 2025
By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Because customers are tired of slow responses, generic replies, and unresolved issues. Text analytics —especially when powered by AI—is changing that. And the momentum behind it is real.
Thematic
MARCH 20, 2025
Text analytics. What is text analytics ? Simply put, it’s about digging into unstructured feedback to uncover meaningful insights that improve customer service. The Importance of AI Text Analytics in Customer Service Before anything, you might be wondering: Why AI text analytics matter ?
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Thematic
MARCH 20, 2025
Well, let’s just say customers aren’t waiting around. So, how exactly is AI changing the game for customer insights and predictive analytics? AI Does the Heavy Lifting in Customer Data Analysis Ever tried digging through customer feedback manually? Businesses that get it right are winning big.
Retently
NOVEMBER 27, 2024
trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. These tools provide the raw data you need to refine your strategies and adapt to customer preferences.
delighted
OCTOBER 3, 2024
Experiences like suggesting customized product recommendations based on past purchasing behavior, offering targeted incentives based on browsing history, and syncing orders across various channels (e.g., Brands that want to reap the benefits of personalization – and loyal customers – are taking note. in-store and online sales).
Call Experts
OCTOBER 5, 2023
Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.
NobelBiz
NOVEMBER 6, 2023
The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Chatbots: Chatbots engage with customers through chat interfaces, offering instant responses to common inquiries and automating routine tasks. alone by 2040.
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