Retently

NOVEMBER 27, 2024

trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Take, for example, a skincare brand using a quick survey to identify a customer’s skin type. Similarly, integrating a Customer Relationship Management (CRM) system allows brands to centralize customer interactions and enhance personalization.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Thematic

MARCH 20, 2025

This level of precision targeting makes marketing more effective and ensures customers feel understood. When you know who your most valuable customers are—and what they care about—you can spend smarter, market better, and build deeper customer relationships.

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

Thematic

MARCH 20, 2025

10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service. It catches copy-paste content, unusual posting behaviors, and misleading language, helping businesses focus on real customer concerns instead of getting distracted by misleading feedback. It sure can!

Analytics 62

Analytics Customer Service Analysis e-support 62

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Call Experts

OCTOBER 5, 2023

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

Ecrion

JANUARY 27, 2021

From 2020 to 2027, research predicts a compound annual growth rate of over 40%. Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. Plus, it can be integrated into BPA software, such as CRM and ERP.

Software 52

Software CRM System Analytics 52

NobelBiz

JUNE 7, 2021

While VoIP is a single mode of communication, UCaaS is multi-modal: web conferencing, chat, video conferencing, status display, screen sharing, handshake support, connection with CRM and third-party applications, CTI, and, of course, VoIP and WebRTC to power the audio. These linkages facilitate agents’ work and boost their productivity.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52