Forrester's Customer Insights

NOVEMBER 7, 2024

billion (total addressable market) by 2028. According to Forrester’s Marketing Survey, 2024, 69% of global B2C decision-makers increased their investment in content management technology, up from 59% who did so in 2023. Web content management software growth now outpaces the growth of the broader software market and is poised to reach $15.3

System 36

System Management Trends B2C 36

CSM Magazine

OCTOBER 30, 2024

Gartner predicts that by 2028, a considerable number of enterprise software applications will incorporate AI agents, enabling autonomous decision-making for routine business tasks.

Meeting 52

Meeting Innovation Banking Software 52

DemandJump

NOVEMBER 30, 2022

According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52 As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions.

B2B 98

B2B Examples Software Marketing 98

Helpware

MAY 24, 2022

compound annual growth rate (CAGR) between 2021 and 2028! Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

Marketing 85

Marketing 85

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

Forrester's Customer Insights

APRIL 4, 2024

From 2023 to 2028, growth will — for the first time — fall to single digits due to the maturity of the market. In our new US ad spending forecast covering 2023 to 2028, we examine trends impacting […] Spending on digital advertising in the US is forecasted to settle into a period of moderate growth.

Advertising 39

Advertising Trends Marketing Social Media 39

Helpware

MARCH 16, 2023

projected to continue between 2021 and 2028. The BPO industry in Africa is rapidly expanding, showcasing an impressive annual growth rate of 5.6% This trend underscores the tremendous potential for businesses to tap into Africa's burgeoning BPO sector.

Data 52

Data Strategy Trends Industry 52

West Monroe

OCTOBER 2, 2024

The plant, decommissioned in 2019 for economic reasons, plans to be operational by 2028, pending necessary regulatory approvals. This project alone will add 835 megawatts of carbon-free energy to the grid. With states considering life extensions for existing nuclear plants, the potential role of SMRs is gaining momentum.

Competitive Advantage 111

Competitive Advantage Transportation Resources System 111

Forrester's Customer Insights

MAY 30, 2024

CAGR through 2028, faster than the broader software market. Forrester’s forecast of the total addressable market for the web content management software (WCMS) market reveals it will grow at a 13.5%

Software 34

Software Management Marketing Technology 34

ShepHyken

SEPTEMBER 10, 2023

Gartner’s Three Technologies That Will Transform Customer Service and Support by 2028 by destinationCRM (destinationCRM) Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner’s Hype Cycle for Customer (..)

Customer Service 85

Customer Service Loyalty Programs Retail Loyalty 85

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This article asks some thought-provoking questions about what that means for businesses everywhere. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.

Customer Experience 177

Customer Experience Contact Center B2B B2C 177

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Just how prevalent is the resale market? More than half ( 52% ) of consumers have purchased an item secondhand in the past year.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Forrester's Customer Insights

JULY 23, 2024

Digital transformation is a cornerstone of innovation and sustainable growth. The World Economic Forum estimates more than two-thirds of new value creation over the next decade could come from digitally enabled platforms.

Insurance 32

Insurance Travel Retail Innovation 32

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self Service Contact Center Resources 67

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self Service Contact Center Resources 67

Clarivate

OCTOBER 25, 2023

The dearth of cancer drugs (only blood cancer drug Imbruvica made this first list) stems from CMS only pursuing negotiations for Part D drugs in 2026 and 2027, then expanding to Part B drugs in 2028. Part D cannot cover drugs covered under Part A or Part B , forcing them to be addressed separately.

Healthcare 52

Healthcare Insurance Groups Industry 52

Clarivate

NOVEMBER 16, 2023

In their wide-ranging discussion, the council highlighted trends that are impacting the future of research: The need to highlight the socioeconomic impacts of research – especially in the run-up to significant research exercises like the UK’s Research Excellence Framework (REF) in 2028 – by harnessing data that goes beyond traditional metrics (..)

Government 69

Government Exercises Meeting Culture 69

Magellan Solutions

NOVEMBER 10, 2023

Furthermore, the long-term forecast suggests that the industry has the potential to generate over $59 billion in revenue and create one million additional job opportunities by 2028. They also expect the industry to create a million jobs by 2028.

Call Center 52

Call Center Government Telecommunications Industry 52

DCX

NOVEMBER 3, 2024

Driving the news : M&S is going big on self-checkouts, aiming for 100+ stores by 2028. Over 2,300 employees have completed school with company support, and a new program aims for some to earn bachelor’s degrees by 2028. For CX pros, this is a move worth watching as it blends convenience with a personalized touch.

Airlines 52

Airlines Trends Loyalty System 52

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028. Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0%

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Gainsight

NOVEMBER 2, 2023

and is expected to surpass $1b in value by 2028. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode. In fact, it’s growing at a compound annual growth rate (CAGR) of 14.2% The explosion of ChatGPT is shining an even brighter light on the technology.

Course 52

Course eBook Conference Video 52

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% Visual assistance for property management maintenance. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 for the forecast period. There are more than 300,000 property management companies in the US alone.

Self Service 109

Self Service Management Technology Video 109

Clarivate

AUGUST 27, 2024

In our September 2023 report on the electrophysiology market, Clarivate projected that by 2028, PFA would represent 50% of the U.S. As a result, projections of the market size and market share for PFA have been repeatedly revised upward. ablation market and would have a total global market value of $3 billion.

Marketing 52

Marketing System Case Study Guidelines 52

CSM Magazine

AUGUST 30, 2023

By 2028, the token could exceed $0.10, while some even put it at $0.71 Most experts put it around the same value, while some believe it could reach $0.0256, and the most optimistic forecasts even go to $0.051. Before 2024 ends, VET could reach $0.04, while more cautious forecasts only put it at around $0.029. by that time.

Comparison 52

Comparison Financial Consulting Marketing 52

Clarivate

MAY 13, 2024

In March 2024, New York received approval for a five-year Medicaid expansion through April 1, 2028, extending eligibility to include individuals with incomes up to 250% of the federal poverty level (eligibility was previously capped at 200%).

Insurance 52

Insurance Marketing Healthcare Hospitality 52

Clarivate

MAY 31, 2023

Merck/MSD will lose market exclusivity for KEYTRUDA® (pembrolizumab), the third largest selling drug after Humira and the COVID-19 vaccine Comirnaty, in 2028. Of the biggest spenders in 2022, Merck/MSD opened its wallet the widest. billion based on seven preclinical ADC candidates.

Healthcare 52

Healthcare Innovation Analytics Resources 52

CSM Magazine

AUGUST 16, 2023

forecasted between the years 2023 and 2028, the trajectory points toward substantial integration and advancement of blockchain technology within insurance processes. A key indicator of this trend is the projection that the Blockchain Market in the insurance industry is set to experience significant expansion.

Insurance 52

Insurance Technology Policies System 52

NobelBiz

JULY 30, 2024

from 2021 to 2028, indicating a strong shift towards internet-based phone systems. State-of-the-art security features safeguard data and communications, and comprehensive quality-of-service measures ensure clarity and reliability in every call. As of 2023, the global VoIP market is projected to grow at a CAGR of 9.8%

System 98

System Contact Center CRM Communication 98

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

CRM 52

CRM Metrics Groups System 52

NobelBiz

OCTOBER 8, 2024

billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents. The global predictive dialer software market was valued at approximately $1.03

Sales 52

Sales Strategy Multi-Channel Call Center 52

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Banking 52

Banking Trends Industry Customer Experience 52

BirdEye

JANUARY 16, 2024

The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. billion by 2028, growing at a CAGR of 22.6% Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. during the forecast period.

CRM 59

CRM Management Social Media System 59

Michelli Experience

APRIL 24, 2018

2008, 2018, 2028…the story will always be the same. Before you get to that point, what could you be doing right now to engage staff in a mini re-introduction of business basics that may be inconsistently present in your workplace?

Training 100

Training Leadership eBook Customer Experience 100

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Those opinions determine whether they purchase from you or take their business to a competitor. And trust us, you want that business: Statista estimates that revenue in the U.S.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b That’s an increase of more than 1,700%.

Course 52

Course How To Healthcare Transportation 52

Magellan Solutions

JULY 31, 2021

from 2021 to 2028. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Despite the pandemic, the market was valued at $232.32 billion in 2020 with an annual growth rate at 8.5% This is because more and more countries intend to leverage BPO to enhance their economy.

Marketing 52

Marketing Call Center Telecommunications Transportation 52

Magellan Solutions

AUGUST 1, 2022

By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . The Philippines is expected to outperform the global IT-BPM sector with revenue growth at 5.6 percent in 2016 to 15.5 percent by 2022. million people working in outsourcing. Source: IBPAP. Source: IBPAP. .

Report 40

Report Industry Government Healthcare 40