eglobalis

OCTOBER 30, 2024

This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience. According to Gartner, by 2028 enterprises will improve productivity by replacing 60% of SaaS workplace applications that lack AI-driven capabilities.

Employee Experience 478

Employee Experience Customer Experience Employee Engagement Telecommunications 478

TechSee

SEPTEMBER 21, 2021

The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation. Currently, cablecos have not made much headway into the smart home space.

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

NobelBiz

DECEMBER 10, 2024

These advanced tools transform debt collection by combining automation, intelligence, and empathy to improve efficiency, compliance, and customer satisfaction. billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection.

Omni-Channel 52

Omni-Channel Multi-Channel Contact Center CRM 52

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers. How much do customer retention and loyalty matter?

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

delighted

OCTOBER 3, 2024

Sustainability-minded consumers lean into the resale economy With more consumers shopping with sustainability in mind, brands are focusing on how to cater to this cohort of customers: whether that be through selling secondhand items or simply shopping from brands with more sustainable business practices. Is ecommerce growing? In short, yes.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

NobelBiz

JULY 30, 2024

from 2021 to 2028, indicating a strong shift towards internet-based phone systems. Features & Functionalities to Look For Ensure that the new system comes with all the basic features, such as CRM integration, Automatic Call Distribution, and Interactive Voice Response for handling customer service and improving operational efficiency.

System 98

System Contact Center CRM Communication 98

BirdEye

JANUARY 16, 2024

Chaos would ensue, with dissatisfied customers and a disorganized staff. Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools.

CRM 59

CRM Management Social Media Customer relationships 59