Thematic

JANUARY 29, 2025

Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. By 2028, this figure will skyrocket to 394 zettabytes.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028. Establish Performance Metrics Develop clear performance metrics for your agents, such as call handling time, first call resolution, and customer satisfaction scores.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

delighted

OCTOBER 3, 2024

It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Armed with this insight, they made changes that boosted customer satisfaction. It lets you measure customer satisfaction like never before.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

CX University

JANUARY 30, 2018

If you are a numbers person, then look at the difference in impact between technology and customer satisfaction. In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%. If we were merely comparing size, we would conclude that customer experience is much bigger (approximately twice as big).

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61

NobelBiz

JULY 30, 2024

Upgrading to a system with richer features can automate many operations, improve customer satisfaction, and also bring visibility through enhanced analytics and reporting tools. from 2021 to 2028, indicating a strong shift towards internet-based phone systems.

System 98

System Contact Center CRM Communication 98

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices.

Communication 58

Communication Customer Experience Social Media Retail 58

BirdEye

JANUARY 16, 2024

With this, businesses can offer more personalized service, respond quickly to customer inquiries, and align their strategies across different departments, enhancing customer satisfaction and loyalty. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028.

CRM 59

CRM Management Social Media Customer relationships 59

CSM Magazine

AUGUST 16, 2023

The company aims to enhance transparency and efficiency by using blockchain to automate claims verification and settlement, leading to faster payouts and improved customer satisfaction. MetLife : MetLife has been exploring blockchain technology for various insurance processes, including claims processing.

Insurance 52

Insurance Technology Policies System 52

Inbenta

OCTOBER 11, 2021

If your company receives a lot of customer calls regarding a particular service or policy, a helpful voice bot could run them through the options best suited to their question. This would leave human agents free to answer more challenging queries, increasing employee productivity and customer satisfaction at the same time.

Chatbots 69

Chatbots Self Service How To Interaction 69

West Monroe

JULY 26, 2022

In what follows, we’ll dig into our surveys to help banks decide where they should go next in their digital journey, how to differentiate from their competitors, and what they can do to deliver new digital products and grow their relationships with customers. Satisfaction is high—but for basic and limited functions.

Banking 59

Banking Customer Experience Financial Effort Score 59

West Monroe

JULY 27, 2022

In what follows, we’ll dig into our surveys to help banks decide where they should go next in their digital journey, how to differentiate from their competitors, and what they can do to deliver new digital products and grow their relationships with customers. Satisfaction is high—but for basic and limited functions.

Banking 52

Banking Customer Experience Financial Effort Score 52

SurveySensum

OCTOBER 5, 2023

The objective of this survey is to assess various aspects of the customer’s interaction with the dealership sales process which will enable the dealership to offer the best after-sales service. This will evidently boost their customer satisfaction. This tool will also enable you to resolve customer complaints in real time!

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. By respecting users’ choices and providing valuable, tailored information, you can strike a balance between offering guidance and allowing exploration, leading to higher customer satisfaction and retention.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. By reviewing these summaries, the agent can quickly understand the customer’s history and provide a more personalized and effective solution.

Interaction 52

Interaction Call Center Engagement Contact Center 52

SmartKarrot

SEPTEMBER 20, 2022

Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% during the forecast period of 2021-2028. from 2022 to 2028. Enterprise Software in the Saas Market in the Americas.

Software 10

Software CRM Healthcare Telecommunications 10

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Identify emerging trends to improve customer satisfaction scores.”) Did you know? But that data means nothing if not properly analyzed. Relevant – Align objectives with business priorities.

Analytics 62

Analytics Social Media Analysis e-support 62

Inbenta

DECEMBER 28, 2024

As customer behavior evolves, there’s a clear shift towards using technology not just to aid purchases but to automate them. In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet.

e-support 52

e-support Fashion Analytics Trends 52

CSM Magazine

MARCH 17, 2025

This ensures that high-priority cases receive immediate attention, improving customer satisfaction. Early adopters of AI-powered voice solutions gain a competitive edge by improving efficiency and customer satisfaction, particularly in high-touch industries. million by 2028. million in 2023 to 170.3

Customer Service 52

Customer Service Customer Satisfaction Wait Times Customers 52