Thematic

JANUARY 29, 2025

Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. By 2028, this figure will skyrocket to 394 zettabytes. They focused on improving the positives while addressing the negatives. The result?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Identify emerging trends to improve customer satisfaction scores.”) The biggest privacy risks include: Unauthorized access – Poor security measures can expose customer data. Did you know?

Analytics 62

Analytics Social Media Analysis e-support 62

NobelBiz

JULY 4, 2023

One such technology is Automated Interaction Summaries. over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.

Interaction 52

Interaction Call Center Engagement Contact Center 52

SaleMove

DECEMBER 17, 2018

At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

delighted

OCTOBER 3, 2024

It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

NobelBiz

JULY 30, 2024

Upgrading ensures that your business remains competitive with regard to technological changes, improving internal workflows and relations with customers. Modern business phone systems offer a suite of advanced features such as CRM integration, automated call distribution (ACD), and interactive voice response (IVR).

System 98

System Contact Center CRM Communication 98

Inbenta

OCTOBER 11, 2021

We’re at our best when we’re interacting, whether it be with family, colleagues, or even machines. . The universal popularity of voice user interfaces such as Siri, Alexa, and Google Assistant only further evidences the shift toward natural, conversational interactions between user and computer. – Go Forth and Chat.

Chatbots 69

Chatbots Self Service How To Interaction 69

CX University

JANUARY 30, 2018

If you are a numbers person, then look at the difference in impact between technology and customer satisfaction. In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%. If we were merely comparing size, we would conclude that customer experience is much bigger (approximately twice as big).

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Armed with this insight, they made changes that boosted customer satisfaction. It lets you measure customer satisfaction like never before.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices.

Communication 58

Communication Customer Experience Social Media Retail 58

BirdEye

JANUARY 16, 2024

This integration is vital for businesses looking to manage customer data more effectively, connect various business functions, and enhance overall management efficiency. Improved customer interactions With integrated CRM systems, businesses gain a comprehensive view of customer interactions.

CRM 59

CRM Management Social Media Customer relationships 59

SurveySensum

NOVEMBER 7, 2023

What is Mobile Customer Experience? Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

SurveySensum

OCTOBER 5, 2023

A dealership experience survey is used by automotive dealerships to gather feedback from their customers regarding their experiences with their services and products. This will evidently boost their customer satisfaction. Or understand customer satisfaction levels? billion users by 2028.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

SmartKarrot

SEPTEMBER 20, 2022

Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. Customer Relationship Management (CRM) – CRM solutions help companies manage customer interactions and automate tasks such as lead generation or sales forecasting.

Software 10

Software CRM Healthcare Telecommunications 10

Inbenta

DECEMBER 28, 2024

In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. Preparing your retail catalog for machine interactions will help your business prepare for this change in buyer behavior.

e-support 52

e-support Fashion Analytics Trends 52

CSM Magazine

MARCH 17, 2025

This increasing reliance on voice technology signals a major transformation in how businesses interact with customers. This ensures that high-priority cases receive immediate attention, improving customer satisfaction. million by 2028. A key example is sales support. million in 2023 to 170.3

Customer Service 52

Customer Service Customer Satisfaction Wait Times Customers 52