2028, Exceptional Customer Service and Innovation

AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

OCTOBER 30, 2024

This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience. According to Gartner, by 2028 enterprises will improve productivity by replacing 60% of SaaS workplace applications that lack AI-driven capabilities. This allows HR to proactively address issues before they escalate.

Employee Experience

Employee Experience Customer Experience Employee Engagement Telecommunications

Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. When leveraged correctly, they equip agents with the tools they need to deliver personalized, efficient, and high-quality service.

Interaction

Interaction Call Center Engagement Contact Center

Customer Experience Update

AI in the Workplace: Transforming Customer and Employee Experience

Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

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