Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. As a result, they improved customer satisfaction and, at the same time, boosted their reputation for innovation. Now, you’re probably wondering how to collect customer feedback data that really matters.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 85

Customer Service Loyalty Programs Retail Loyalty 85

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. When you analyze customer feedback , you turn raw comments into valuable insights, driving innovation and smarter product development. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. New technologies and innovations continue to make online retail an exciting avenue for customers to shop with your brand. Just how prevalent is the resale market?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Forrester's Customer Insights

MARCH 18, 2025

Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth.

Innovation 29

Innovation Survey Technology Customers 29

Thematic

JANUARY 16, 2025

Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. Modern innovations like data lakehouses take storage to the next level. As machine learning and AI evolve, the possibilities for innovation are boundless. Data growth worldwide 2010-2028.  The result? No easy task.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

NobelBiz

JULY 30, 2024

VoIP innovations today have already equipped the business phone system of NobelBiz, among many others, with more robust security features. from 2021 to 2028, indicating a strong shift towards internet-based phone systems. Security Concerns Older phone systems can leave your business and customer data open to security breaches.

System 98

System Contact Center CRM Communication 98

Clarivate

MAY 31, 2023

Dependency on dealmaking Pharma has always relied on external innovation, through partnerships, licensing or acquisitions, to access the forefront of innovative technologies and biologics. of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7 billion based on seven preclinical ADC candidates.

Healthcare 52

Healthcare Innovation Analytics Resources 52

Forrester's Customer Insights

JULY 23, 2024

Digital transformation is a cornerstone of innovation and sustainable growth. The World Economic Forum estimates more than two-thirds of new value creation over the next decade could come from digitally enabled platforms.

Insurance 32

Insurance Travel Retail Innovation 32

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.” So, how to accomplish this.

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61

Magellan Solutions

NOVEMBER 10, 2023

Furthermore, the long-term forecast suggests that the industry has the potential to generate over $59 billion in revenue and create one million additional job opportunities by 2028. They also expect the industry to create a million jobs by 2028. million in the industry.

Call Center 52

Call Center Government Telecommunications Industry 52

Circular Edge

MAY 2, 2018

framework to deliver innovative solutions in their organizations. Through live demos , Lyle Ekdahl and the JD Edwards product team showcased several of these innovations and how available 9.2 Continuous Innovation. to at least 2028. We found out in the keynote, which focused on how customers are leveraging the 9.2

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

framework to deliver innovative solutions in their organizations. Through live demos , Lyle Ekdahl and the JD Edwards product team showcased several of these innovations and how available 9.2 Continuous Innovation. to at least 2028. We found out in the keynote, which focused on how customers are leveraging the 9.2

Resources 40

Resources Roadmap Chatbots Conference 40

CSM Magazine

AUGUST 16, 2023

Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.

Insurance 52

Insurance Technology Policies System 52

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

CRM 52

CRM Metrics Groups System 52

Clarivate

MAY 13, 2024

In March 2024, New York received approval for a five-year Medicaid expansion through April 1, 2028, extending eligibility to include individuals with incomes up to 250% of the federal poverty level (eligibility was previously capped at 200%).

Insurance 52

Insurance Marketing Healthcare Hospitality 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b That level of innovation is right around the corner. If you’re ready to bring your digital academy to life, you’ll want to back it up with an innovative LMS from Northpass. There’s no question: AI is on fire. That’s an increase of more than 1,700%. AI-powered content creation is already here.

Course 52

Course How To Healthcare Transportation 52

Call Experts

MAY 20, 2021

Organizations have rising expectations that service providers will spearhead their innovation agenda. billion by 2028, expanding at a compounded yearly rate of 8.5%. . BPO partners and businesses continuously aim to enhance their services by embracing the most current innovations and practices. billion in 2021.

Study 52

Study Survey Contact Center Innovation 52

NobelBiz

OCTOBER 8, 2024

In this article, we’ll share seven proven strategies to help you reach your outbound sales dialing goals with the innovative tools and technologies offered by NobelBiz. billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments.

Sales 52

Sales Strategy Multi-Channel Call Center 52

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Timely With the goal of streamlining and doing away with task management and time monitoring, Timely is an innovative and user-friendly time management software.

Software 52

Software Management Employee Engagement Policies 52

Magellan Solutions

AUGUST 15, 2022

3: E-COMMERCE THAT IS HEADLESS & APPLICATION PROGRAMMING INTERFACE (API)-DRIVEN ENABLES CONTINUED INNOVATION. The distinction between B2C and B2B marketing is growing hazier, and by 2028, the worldwide B2B ecommerce market is anticipated to be worth $256 trillion. 4: OMNICHANNEL CUSTOMER EXPERIENCE. 10: B2B E-COMMERCE. CONCLUSION.

Trends 40

Trends B2C Ecommerce Government 40

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8%

Interaction 52

Interaction Call Center Engagement Contact Center 52

Think Customers

FEBRUARY 10, 2025

Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. This is the year of generative.

Conference 52

Conference Banking CRM Contact Center 52

Inbenta

DECEMBER 28, 2024

In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. It’s crucial that these systems innovate and enhance the customer journey in meaningful ways.

e-support 52

e-support Fashion Analytics Trends 52

CSM Magazine

DECEMBER 9, 2024

Businesses across industries are clamoring for solutions that reduce human oversight while boosting efficiency and innovation. Increase in Software Integration : By 2028, about 33% of enterprise software applications are expected to encompass Agentic AI capabilities, per insights from Gartner. trillion by 2030.

Healthcare 52

Healthcare Financial System Innovation 52

DCX

NOVEMBER 3, 2024

What actually matters: Things like scalability, transparency, a solid track record, innovation, and having reliable support when things go wrong. Driving the news : M&S is going big on self-checkouts, aiming for 100+ stores by 2028. .” These things might be cool internally, but they don’t move the needle for customers.

Airlines 52

Airlines Trends Loyalty Retail 52

AWS Machine Learning

NOVEMBER 13, 2024

The global intelligent document processing (IDP) market size was valued at $1,285 million in 2022 and is projected to reach $7,874 million by 2028 ( source ). With his expertise in AWS capabilities, Marin empowers partners to develop innovative solutions that drive business growth for their clients. Shikhar Kwatra is a Sr.

System 101

System Data Software Innovation 101