Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. 3 in 4 consumers say a bad interaction with a business can ruin their day. When you analyze customer feedback , you turn raw comments into valuable insights, driving innovation and smarter product development. Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

NobelBiz

JULY 4, 2023

One such technology is Automated Interaction Summaries. over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences.

Interaction 52

Interaction Call Center Engagement Contact Center 52

SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART. FULLY INVESTED.

Meeting 40

Meeting Customer Service Call Center Chatbots 40

delighted

OCTOBER 3, 2024

For one, social media levels the playing field for brands big and small, allowing them to reach new customers and markets, interact with brand advocates and fans, and share new product launches in real time. And by 2028, the global secondhand market is expected to reach $350 billion. Selling on social media also continues to evolve.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Thematic

JANUARY 16, 2025

Fueling Innovation Innovation doesn’t start with guesses—it starts with insights. Modern innovations like data lakehouses take storage to the next level. Chatbots and Virtual Assistants: Make interactions smarter and more personal by analyzing tone and intent. Data growth worldwide 2010-2028. 

Analytics 62

Analytics Data Net Promoter Score Analysis 62

NobelBiz

JULY 30, 2024

Modern business phone systems offer a suite of advanced features such as CRM integration, automated call distribution (ACD), and interactive voice response (IVR). VoIP innovations today have already equipped the business phone system of NobelBiz, among many others, with more robust security features.

System 98

System Contact Center CRM Communication 98

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.”

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61

NobelBiz

OCTOBER 8, 2024

In this article, we’ll share seven proven strategies to help you reach your outbound sales dialing goals with the innovative tools and technologies offered by NobelBiz. However, managing call volume while ensuring quality of interactions may be a bit of a challenge.

Sales 52

Sales Strategy Multi-Channel Call Center 52

Call Experts

MAY 20, 2021

Organizations have rising expectations that service providers will spearhead their innovation agenda. billion by 2028, expanding at a compounded yearly rate of 8.5%. . BPO partners and businesses continuously aim to enhance their services by embracing the most current innovations and practices. billion in 2021.

Study 52

Study Survey Contact Center Innovation 52

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Timely With the goal of streamlining and doing away with task management and time monitoring, Timely is an innovative and user-friendly time management software.

Software 52

Software Management Employee Engagement Policies 52

Magellan Solutions

AUGUST 15, 2022

Modern platforms have made it simpler for customers to interact with businesses and provide their services, particularly in relation to short-term contracts and freelance jobs. 3: E-COMMERCE THAT IS HEADLESS & APPLICATION PROGRAMMING INTERFACE (API)-DRIVEN ENABLES CONTINUED INNOVATION. CONSUMER TO BUSINESS (C2B). CONCLUSION.

Trends 40

Trends B2C Ecommerce Government 40

Think Customers

FEBRUARY 10, 2025

Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. He accepted and completed the interaction, all in under one minute. This is the year of generative.

Conference 52

Conference Banking CRM Contact Center 52

Inbenta

DECEMBER 28, 2024

In its 2024 Hype Cycle for Digital Commerce , Gartner estimates that by 2028, there will be 15 billion connected machines with the potential to act as customers, outnumbering humans on the planet. Preparing your retail catalog for machine interactions will help your business prepare for this change in buyer behavior.

e-support 52

e-support Fashion Analytics Trends 52

DCX

NOVEMBER 3, 2024

What actually matters: Things like scalability, transparency, a solid track record, innovation, and having reliable support when things go wrong. Driving the news : M&S is going big on self-checkouts, aiming for 100+ stores by 2028. .” These things might be cool internally, but they don’t move the needle for customers.

Airlines 52

Airlines Trends Loyalty Retail 52