Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
For example, an organization can analyze purchase history and other interaction data to make a prediction about when a customer will be in the market for a new vehicle. A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030. This approach is common. Access 1/16/24.
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