West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Expectations for return on investments are high.

ROI 52

ROI Technology Strategy Return on Investment 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. billion USD by 2030. The State of Automated Customer Service in 2023. million USD in 2022.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

Magellan Solutions

MARCH 27, 2023

Based on the Deloitte’s Global Outsourcing Survey, 65% of the respondents answered that “maintaining focus on core tasks” is the most common benefit of outsourcing. Increased efficiency” was cited as the primary reason for outsourcing by 24% of small businesses surveyed by Clutch.

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

SurveySparrow

JANUARY 5, 2021

What is Return on Employee experience? We are quite familiar with the term, ROI or returns on investment. When it comes to measuring the benefits of a particular cost-related investment, there’s no effective metric available then return on investment (ROI).

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52