InMoment XI

SEPTEMBER 20, 2024

Capturing genuine and actionable feedback from customers and employees can be a challenge, especially when traditional surveys feel long, tedious, and uninspiring. Many organizations struggle with vague, short responses that offer little insight, leaving them chasing scores rather than focusing on meaningful improvements. This is where Active Listening comes in—a revolutionary approach to feedback collection that enhances the quality and depth of responses.

Feedback 260

Feedback Employee Experience Survey Engagement 260

Experience Investigators by 360Connext

SEPTEMBER 24, 2024

What if your customer data could be the key to transforming your business? Join Jeannie Walters as we explore ways to turn overwhelming data into actionable insights. This episode starts with examining your approach to customer data, setting clear objectives like improving customer retention to make your data analysis meaningful and targeted. We tackle the challenge of data silos by exploring Customer Data Platforms (CDPs) such as Telium and Adobe Experience Platform to centralize your data.

Data 162

Data Customer Retention Analysis Resources 162

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees.

Customer Experience 221

Customer Experience Leadership Innovation Roadmap 221

IntouchInsight

SEPTEMBER 24, 2024

The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds of travelers looking for convenience and comfort during their journeys.

Travel 156

Travel Customer Experience Marketing Customers 156

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Alida

SEPTEMBER 18, 2024

Researchers must be hyperaware of the emerging trends in the market research industry to maintain a connection with consumers. In order to understand how consumers feel about the advancements being made and the change in their behaviors, they must take speed, segmentation and AI into consideration.

Trends 130

Trends Industry Marketing Consumers 130

AWS Machine Learning

SEPTEMBER 18, 2024

In the field of technology and creative design, logo design and creation has adapted and evolved at a rapid pace. From the hieroglyphs of ancient Egypt to the sleek minimalism of today’s tech giants, the visual identities that define our favorite brands have undergone a remarkable transformation. Today, the world of creative design is once again being transformed by the emergence of generative AI.

Resources 115

Resources Entertainment Examples Advertising 115

Middlesex Consulting

SEPTEMBER 23, 2024

Outstanding customer experiences are the path to sustainable differentiation and growth for industrial OEMs. This article connects the dots between Growth, ➜ Sustainable Differentiation, ➜ Great Customer Experiences, ➜ Standard Processes. While each step is important, I believe that the most insightful part of this article is the methodology developed by Jon Picault to quantify […] The post Experience-Led Growth: The Path to Sustainable Differentiation appeared first on Middlesex Consultin

Consulting 78

Consulting Connections Industry Customer Experience 78

IntouchInsight

SEPTEMBER 18, 2024

We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence , which uncovers key insights into third-party delivery services in partnership with Informa Connect.

Customer Satisfaction 156

Customer Satisfaction Trends Study Connections 156

ShepHyken

SEPTEMBER 23, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does a positive employee experience translate to a better customer experience? What are effective strategies for reducing employee turnover? How can businesses balance high-tech solutions with high-touch customer service? How does stability in the workforce enhance overall customer satisfaction?

Culture 78

Culture Sports How To Financial 78

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Customer Experience

InMoment XI

SEPTEMBER 18, 2024

In today’s healthcare landscape, patient expectations are higher than ever. It’s not just about treating ailments anymore—it’s about delivering care that’s seamless, compassionate, and easy to access. So, what does it take to create an exceptional customer experience in healthcare? Discover the most important factors, common challenges, and top trends shaping the future of healthcare customer experience—and how you and your organization can lead the way.

Healthcare 260

Healthcare Customer Experience Wait Times Touchpoint 260

Upstream Works

SEPTEMBER 19, 2024

Contact center AI can revolutionize the agent experience by automating tasks and process. This blog highlights three use cases. The post 3 Ways Contact Center AI is Redefining the Agent Experience appeared first on Upstream Works.

Contact Center 88

Contact Center 88

AWS Machine Learning

SEPTEMBER 23, 2024

With the rise of powerful foundation models (FMs) powered by services such as Amazon Bedrock and Amazon SageMaker JumpStart , enterprises want to exercise granular control over which users and groups can access and use these models. This is crucial for compliance, security, and governance. Launched in 2021, Amazon SageMaker Canvas is a visual point-and-click service that allows business analysts and citizen data scientists to use ready-to-use machine learning (ML) models and build custom ML mode

Government 77

Government Policies Resources Fashion 77

Beyond Philosophy

SEPTEMBER 19, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: I have been dealing with a load of tradespeople on my kitchen renovation. The excuses they devise for why something can’t happen are amazing. Today, we will look closer at excuses regarding why people give them and what you can take away from that exchange.

Government 78

Government Conference Retail Exercises 78

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

How To

ShepHyken

SEPTEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? by Joseph Michelli (CustomerThink) Howard Schultz noted that the Starbucks needs to focus on being experiential rather than transactional.

Customer Service 78

Customer Service Banking Retail Customer Service Training 78

Brandwatch CX

SEPTEMBER 18, 2024

Social media automation tools can be a game changer for businesses and social media marketers. These handy tools can help you manage your online presence.

Social Media 96

Social Media Tools Marketing Management 96

BirdEye

SEPTEMBER 18, 2024

Did you know that businesses with verified Google Business Profiles (GBPs) receive an average of 66 Google reviews per location each month? This staggering statistic underscores the importance of optimizing your GBP to connect with potential customers and drive growth. While the dedicated GBP app is no longer available, you can still effectively manage your business profile using Google Maps and Google Search apps.

Engagement 89

Engagement e-support Multi-Channel Video 89

AWS Machine Learning

SEPTEMBER 20, 2024

In today’s fast-paced business environment, organizations are constantly seeking innovative ways to enhance employee experience and productivity. There are many challenges that can impact employee productivity, such as cumbersome search experiences or finding specific information across an organization’s vast knowledge bases. Additionally, with the rise of remote and hybrid work models, traditional support systems such as IT Helpdesks and HR might struggle to keep up with the increased demand fo

Employee Experience 93

Employee Experience Knowledge Base Wireless Chatbots 93

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

Management

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. As sales leaders grapple with continual volatility and complexity in the selling ecosystem, they’ve increasingly turned to sales enablement strategies to help improve sales outcomes and drive growth more efficiently.

Sales 67

Sales Strategy How To Telecommunications 67

West Monroe

SEPTEMBER 23, 2024

Listen to "Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?" on Spreaker. About the episode We explore the outcomes of the latest Federal Reserve meeting with Moody’s economists Matt Colyar and Justin Begley. We dive into the Fed’s 50-basis-point rate cut, its impact on business refinancing, and the labor market’s influence on policy.

Policies 59

Policies Analytics Financial Consumers 59

Blake Morgan

SEPTEMBER 24, 2024

                                                                             For businesses, staying competitive today means adopting tools that simplify operations while enhancing the customer experience. AI has become a key player in this transformation, streamlining complex processes and enabling real-time, personalized customer interactions.

Customer Experience 59

Customer Experience Contact Center Leadership Tools 59

ShepHyken

SEPTEMBER 24, 2024

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to customer service reps using questions like “How’s the weather?” to establish rapport with a customer. The concern was that using the “weather” is a sure way to leave the customer feeling like the agent or salesperson is disinterested and unauthentic, resulting in an overall “blah” experience.

Customer Service Training 67

Customer Service Training Feedback Examples Customer Service 67

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Strategy

AWS Machine Learning

SEPTEMBER 24, 2024

The climate crisis is one of the greatest challenges facing our world today. Its impacts are far-reaching, affecting every aspect of our lives—from public health and food security to economic stability and social justice. What’s more, the effects of climate change disproportionately burden the world’s most vulnerable populations, exacerbating existing inequities around gender, race, and socioeconomic status.

Innovation 69

Innovation Resources Technology Data 69

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Interactions

SEPTEMBER 19, 2024

In an era where customer experience (CX) can make or break a brand, companies are increasingly turning to technology and strategic partnerships to stay ahead. A collaboration between a leading insurance provider and Interactions stands out as a prime example of how innovative approaches can transform customer engagement, drive significant cost savings, and empower customers.

Self Service 62

Self Service Customer Service Insurance Competitive Advantage 62

Kapta Customer Success

SEPTEMBER 22, 2024

Introduction to Revenue Retention Revenue retention is a critical metric for businesses that operate on a subscription or recurring revenue model, such as Software as a Service (SaaS) companies. It measures the ability of a company to retain and grow its existing customer base, which is essential for long-term success and sustainable growth.

Metrics 59

Metrics Software Measurement Customer Base 59

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Loyalty

Blueshift

SEPTEMBER 24, 2024

Personal finance companies often struggle with fragmented customer data, stored across different departments and platforms. These data silos hinder effective marketing, slow decision-making, and prevent a comprehensive view of the customer. Customer Data Platform (CDP) software offers a solution to unify data, enabling companies to overcome these silos and deliver more personalized marketing experiences.

Software 52

Software Data Company Customer Engagement 52

AWS Machine Learning

SEPTEMBER 23, 2024

This post is co-written with Josh Zook and Alex Hamilton from Rocket Mortgage. Rocket Mortgage, America’s largest retail mortgage lender, revolutionizes homeownership with Rocket Logic – Synopsis, an AI tool built on AWS. This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock.

Analytics 61

Analytics Self Service First Call Resolution Banking 61

West Monroe

SEPTEMBER 23, 2024

Watch our panelists as they delve into the challenges of meeting decarbonization targets and explore the pivotal role of the gas industry during this transition. In this webinar, industry experts discuss the hurdles faced in achieving these ambitious goals and share strategies on how gas utilities are planning for a more sustainable future. Gain valuable insights into the long-term thinking and innovative approaches driving the gas industry towards a greener tomorrow.

Policies 52

Policies Innovation Industry Meeting 52