Magellan Solutions

SEPTEMBER 1, 2021

Covid-19 Impact on Call Centers Lead to the Re-evaluation of Digitalization and Emphasis on Mental Health. At least for every call center company in Philippines. Virtual teams blurred the lines between the professional and the personal lives of call center employees. . Call Volumes.

Call Center 52

Call Center Transportation Abandon Rate Average Handle Time 52

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. can pitch in.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. A CRM system powered by visual support can facilitate better collaboration among employees as well as automate it. can pitch in.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

Magellan Solutions

MAY 16, 2021

There is a clear significance on customer satisfaction rating on various industries using live chat support. Satisfaction Rate. Transportation. Chat support outsourcing companies use live chat software that you can integrate in your CRM system. Transportation with -2.2%. These are the following: Industry.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52